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Alan Webb Chevrolet
Vancouver, WA
723 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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723 Reviews of Alan Webb Chevrolet
March 02, 2022
I Took my car in for a recall on my airbags yesterday. AFTER signing paperwork I was then told that my dash was cracked and was asked if I knew that it was that way before I brought it in. I told her no AFTER signing paperwork I was then told that my dash was cracked and was asked if I knew that it was that way before I brought it in. I told her no there was no crack before bringing it in, but then she immediately turned it around and told me there was no way they could have possibly done it, And that it’s a common issue that happens from the sun. We have other vehicles that do have dash cracks from the sun but this looks completely different then those, it’s a pressure crack. I was also told that this has happened to others before and it’s a $2,000 fix. I think it’s odd that she told me they have had other issues like this in the past but didn’t take the steps to insure this was already a problem befor they began. So again they know this is an ongoing problem but yet failed to take pictures or call/text to inform me of this “problem” before going forward and working on my vehicle. I called to speak to a manager but got a call back from the service lady who did my paperwork instead. I feel everything I say to this lady is getting turned around as it was my problem from the beginning, and I should have been aware of this issue before bringing my vehicle in. Yet I know there was no crack in my dash before bringing it in because as I had just detailed my vehicle. Looking at the rest of the dash you can tell these cracks are so fresh that dust hasn’t even had time to settle in them. I feel like I’m just going in circles talking to this lady and will be contacting the GM to see what we can do to resolve the issue. This is the kind of service you get when I have bought vehicles from them in the past, and have sent family to them who have purchase vehicles as well. More
by TashaQuigley
Employees Worked With
Megan Murphy
January 29, 2022
I really enjoyed my visit at Alan Webb, the sales dept was professional and inviting. I wasn’t rushed or pushed into a room to sign paperwork. They treated me like a friend instead of a dollar Friendly was professional and inviting. I wasn’t rushed or pushed into a room to sign paperwork. They treated me like a friend instead of a dollar Friendly staff, clean lobby display. More
by cclambert25
Verified CustomerEmployees Worked With
Jamie Johnson, CJ Seaman
January 23, 2022
This was a simple process with great service! Thank you for the beautiful truck and the knowledgeable support team! We would buy from Alan Webb again. for the beautiful truck and the knowledgeable support team! We would buy from Alan Webb again. More
by REMDOLD
Employees Worked With
Dave Milbrandt, Travis Zavala
January 19, 2022
Car was not as advertised. After communicating with the dealership I was under the impression that the car was inspected and ready for sale/test drive. And told the inside was very well taken care of since dealership I was under the impression that the car was inspected and ready for sale/test drive. And told the inside was very well taken care of since I was only shown two pictures of the exterior. (No pictures in advertisement). I let him know we would be driving from out of state and it was an hour drive. We made an appointment and made the trip to see the car for my daughters first car. Upon arrival we were greeted by a very nice salesman who then informed us our salesman was not available and he would get the car for us for a test drive. He came back and let us know that the car had not been detailed or finished it’s inspection so we could not drive it (it very obviously needed new tires). We asked if we could look at it anyway without driving it. He agreed to let us do that and he was going to check on the status of the inspection. It had not been detailed but that was ok—we just wanted to check it out. He came back to let us know that the car had many problems and would not be sold by them. We were quite disappointed and the salesman was very apologetic. We then left the dealership. It was extremely unprofessional to make an appointment for a car to be seen in that condition and to know we were traveling only to find out it wasn’t even fit for sale was also disappointing. More
by Olo
Employees Worked With
Mike Woods
January 14, 2022
Excellent experience with Jeff Anderson and the Sales Staff. I have only given two 5 star ratings to any dealership and I have dealt with alot of dealers and this one ranks at the top of the list!! My Staff. I have only given two 5 star ratings to any dealership and I have dealt with alot of dealers and this one ranks at the top of the list!! My background was in On Highway Truck Sales so I am a bit more critical than the average buyer. Great job Alan Webb!!!! More
by vicki
Employees Worked With
Pete, the Sales Manager was also very awesome!, CJ Seaman, Jeff Anderson
January 04, 2022
Financiamiento rápidoEl trato muy bueno amablesel Financiamiento rápido El trato muy bueno amables el vendedor le doy cinco estrellas Pues me gusta Chevy Financiamiento rápido El trato muy bueno amables el vendedor le doy cinco estrellas Pues me gusta Chevy More
by maestro99
Employees Worked With
Jeff Anderson
October 21, 2021
The service dept. sucks. I have been taking my truck there for the last 2 1/2 years So that would be a total of 5 times for oil changes. Out of the 5 times , 3 of them was not good. 1- made appt on l there for the last 2 1/2 years So that would be a total of 5 times for oil changes. Out of the 5 times , 3 of them was not good. 1- made appt on line, got there and they said I made no appt. instead of working me in, they told me to come back in 2 weeks. 2- Had service done and tires rotated. Picked up truck got home and found out they did not reset the computer. Had to drive 7 miles back to dealer to get it reset. 3- Had service today, Tires rotated. Got home and they did not put the correct pressure in the tires. Had to do it myself at home. When you pay 30.00 for tire rotation you should not have to do it yourself. I will now be taking my truck to Carr GMC from now on. More
by brooks1951
Employees Worked With
Megan Murphy
