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Alan Webb Chevrolet

Vancouver, WA

4.8
715 Reviews

3712 NE 66th Ave

Vancouver, WA

98661

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715 Reviews of Alan Webb Chevrolet

August 26, 2021

Was happy overall with the details of the deal agreed upon. The dealer made a mistake with the vehicle and it was not ready for delivery until 2 days after we had agreed on and signed paperwork. More

by rlstricker.atc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson, CJ Seaman, David Killion
Aug 27, 2021 -

Alan Webb Chevrolet responded

Robert, Thank you for taking the time to share this review. We value your time and appreciate your feedback. We apologize for falling short with the delivery. We appreciate your patience. We look forward to seeing you and your new Travers in the future. Take care and have a great day! Sincerely, Your Alan Webb Chevrolet Auto Family

August 26, 2021

Amazing pre and post-sale service as usual. The team here is courteous, knowledgeable, and efficient. This is my 4th Equinox and I absolutely love it! More

by Casey.fox.77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wood, Chris Porter, Keith Archer, Travis Zavala, David Killion
Aug 27, 2021 -

Alan Webb Chevrolet responded

Casey, Fantastic! We are thrilled to hear that you had amazing pre and post-sales service from our staff. Thank you for taking the time to share this kind review and a 5-star rating. We look forward to seeing you and your new Equinox in the future. Take care and have a great weekend! Sincerely, Your alan Webb Chevrolet Auto Family

August 23, 2021

Brought my car in to have it fixed somebody stole a baby Buck knife out of my car this last time I had it in and couple days later my cruise control doesn’t work I just think there are no coincidence what’s More

by Ginnyk5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Pam Heuett, David Sailer
Aug 27, 2021 -

Alan Webb Chevrolet responded

I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

August 22, 2021

I participated in a GM buy-back and got a new 2021 Bolt EV. The staff at Alan Webb are incredibly thoughtful. When I was ready to purchase, everyone was very knowledgeable, super helpful and incredibly fri More

by rlayli0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Cochran, Mike Woods, Bob Nodine, Keith Archer, CJ Seaman, David Killion
Aug 27, 2021 -

Alan Webb Chevrolet responded

Rose, Awesome. We are pleased to hear that Bob, Mike, Charles, and Monica were very knowledgeable, super helpful, and incredibly friendly. We value your time and appreciate your feedback. We look forward to seeing you and your new Bolt in the future. thank you for choosing Alan Webb Chevrolet for your vehicle needs. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Chevrolet Auto Family

August 19, 2021

Alan Webb Chevy was amazing to deal with. Open, honest, and an extremely quick transaction. Unlike most dealerships there was no price haggling or waisted time. I would highly recommend them to anyone. Tha More

by kieffelm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Nodine, Keith Archer
Aug 20, 2021 -

Alan Webb Chevrolet responded

Luke, We are thrilled to hear that your purchase was a quick, open, and honest experience. We value your time and feedback. thank you for choosing Alan Webb Chevrolet for your vehicle needs. Take care and enjoy your new Silverado! Sincerely, Your Alan Webb Chevrolet Auto Family

August 18, 2021

The sales people, finance person and receptionist made this a very enjoyable experience. I appreciate their help and friendliness. They were able to get me in the exact vehicle I was looking for and in More

by ccollins7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, Jamie Johnson, Jason White, David Killion
Aug 20, 2021 -

Alan Webb Chevrolet responded

Carl, Awesome! We are thrilled to hear that both Jason, Jamie, and Natalie were exceptionally helpful and mindful. Thank you for taking the time to share this lovely review, your recommendation, and a 5-star rating. We look forward to seeing you and your new Suburban in the future. take care and enjoy your new ride. Sincerely, Your Alan Webb Chevrolet Auto Family

July 31, 2021

Bought a 2019 GMC Sierra 3500 Denali. Found undisclosed damage on the "certified pre-owned" truck a month after purchase. I set up an appointment to have the damage fixed. I did send them an email telling More

by Mike Sorter
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Johnson
Aug 03, 2021 -

Alan Webb Chevrolet responded

Mr. Sorter, When you notified us of the damage a month after purchase we asked for pictures and the estimate you had received. We took the photos and estimate to our collision center, we reached out to schedule an appointment to have the repairs done out our collision center that does warranty the repair for the lifetime ownership of the vehicle. When you had expressed you wanted to use the facility that provided the estimate we advised you that we would send you $995.80 which was our internal cost of the repair. No one was aware of any damage or how long it had been there, there was no malice at any point in the process. We provided a reasonable solution to repair it at our facility at no cost to you or if you chose a different facility we would issue a check in the amount the repair would cost us. Respectfully, Chris Porter General Manager Alan Webb Auto Group

Aug 03, 2021 -

Mike Sorter responded

you make a good argument for your side of this situation. I absolutely feel letting you control the repair would have led to your shop short cutting the fix. Case in point, the shop I used brought me in to show me more extensive damage to the roll pan as well as the rear pan (where the running board had obviously been pushed into the roll pan) And that brings us back to the original point, either you have a really poor inspection process or you knew about. What leads me to the latter is, my friend, who pointed the damage out, was a 20 year mechanic for Dick Hannah and was astonished to the point of laughter at the idea that could have possibly been missed. So you see, from my perspective, I couldn't let you have it fixed to your standards. This is the largest purchase in my life next to my house, I wanted fixed correctly. Thanks for the attempt at a satisfactory conclusion to our interaction. But I still think any attempt short of satisfying my requested would be short. I said in my original post, I missed the damage, the fix is on me. (Caviot emptor) you guys reached out to me to try and reach a fix and have me remove my original email from your websight. On that note, we did not reach a satisfactory conclusion.

July 28, 2021

Jamie is a rockstar! Jamie and her team was incredibly helpful! They really went above and beyond to make our trade-in experience better than expected, and also assisted in getting us a follow-up service More

by rascalra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Johnson
Jul 30, 2021 -

Alan Webb Chevrolet responded

Racheal, We are thrilled to hear that Jamie was a rockstar and was incredibly helpful. We value your time and feedback. Thank you for taking the time to share this kind review. We look forward to seeing you and your Rav4 in the future. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Chevrolet Auto Family

July 28, 2021

The conversations with the agent and the finance person was great. I knew I wanted a Tahoe and they had it ready to go.thanks More

by MILLSAUBURN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, John Anderson, David Killion
Jul 30, 2021 -

Alan Webb Chevrolet responded

Auburn, Thank you for taking the time to share this kind review. We value your time and feedback. We are happy to hear that your purchase experience was timely and informative. We look forward to seeing you and your new Tahoe in the future. Have a great weekend! Sincerely, Your Alan Webb Chevrolet Auto Family

July 14, 2021

Easy transaction from phone call to signing papers. Website easy-to-use, sales went through all details of the vehicle before leaving dealership. Would recommend to friends and family. More

by tischerlee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalie Erickson, Mike Woods, Travis Zavala, David Killion
Jul 16, 2021 -

Alan Webb Chevrolet responded

Lee, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Chevrolet Team

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