Alan Webb Chevrolet

Truck shopping Overall experience was good, our salesman Mike was easy to work with and was knowledgeable with what vehicle we were looking for. No hassle from start Overall experience was good, our salesman Mike was easy to work with and was knowledgeable with what vehicle we were looking for. No hassle from start to finish. More

POOR CUSTOMER SERVICE My car was taken their due to transmission issues that were covered under the manufactory warranty after having hoses fixed through my extended warran My car was taken their due to transmission issues that were covered under the manufactory warranty after having hoses fixed through my extended warranty at Car Max. After further review, the transmission just needed to have a TCM code updated. They updated the code and got my car back up and running. When I went to pick up my car the person working with me did not seem too customer friendly at first. I did not think much of it and proceeded to complete the transaction. Once my car was brought around front, I thanked the tech that brought it to me and got in my car. I then noticed my on star system light was red which it was not before. Then when I went to turn on my stereo, which I just had installed in February, it would not turn on. I did everything I could think of and I could not get it to work. It was working perfectly fine before I had my car serviced. I went back in to talk to Ken the person I dealt with, told him about the stereo and the on star issue, he then took my keys and checked out the car. He came back, handed me my keys, and then proceeded to tell me that my on star system was fine and my radio was fine and his words “I need to learn how to operate my vehicle." I was very upset and angered over his words. I took my keys and left. I explained my experience to Car Max who had my car taken to the dealership and suggested they don't keep doing business with this location as the customer service is horrible I will never go to this place again and will make sure all my friends and family know to never go here as well. More

wonderful After trying out different rigs, ie: Traverse, Colorado, and Silverado, we ended up liking the the Traverse overall. Our sales person, Jamie Johnson After trying out different rigs, ie: Traverse, Colorado, and Silverado, we ended up liking the the Traverse overall. Our sales person, Jamie Johnson was excellent in showing us all the features the vehicle had. She also assisted with the help of Natalie Erickson in advocating for us in price and in loan options. Natalie worked hard to come up with different loan options and percentages to make if more affordable. I would highly recommend Alan Webb Chevrolet and Jamie Johson. More

Good experience Had a great saleswoman that made me feel comfortable and there was no pressure at all. The deal worked out as planned, thank you again! Had a great saleswoman that made me feel comfortable and there was no pressure at all. The deal worked out as planned, thank you again! More

Car trade in. I had a great time when I bought my first car and an even better experience trading it in for something bigger. Everyone I worked with was so nice and I had a great time when I bought my first car and an even better experience trading it in for something bigger. Everyone I worked with was so nice and helpful. More

Good Experience Connor was very helpful and great to work with. He listened to what we were looking for and helped us find exactly what we wanted. Connor was very helpful and great to work with. He listened to what we were looking for and helped us find exactly what we wanted. More

nice people, misunderstanding cleared up during test drive was told car had ACC and I could figure out how to use it by reading manual. When got home and read manual, car did NOT have ACC on during test drive was told car had ACC and I could figure out how to use it by reading manual. When got home and read manual, car did NOT have ACC on it..when contacted salesman about that, he told me it was my responsibility to know what features car had. Window sticker wasn't on car when we arrived, car had 40 miles on it and sticker in glove box we found after getting home, so didn't get to to over features. We turned in lease early and had 4 month lease forgiveness certificate we kept showing salesman and manager, but they continued to give no breakdown final price and finally we had to do the math and show them they didn't include payment forgiveness. They reluctantly redid the numbers and it felt awkward we had to ask for it. Overall, feeling of no trust with anyone except finance person Natalie, who helped up deal with sales folks.... But... did get call and genuine apology from Salesman, and offer to compensate for misunderstanding. this really helped change my mind. the staff were genuinely nice. More

Excellent Buying experience! My first new car! I discovered this dealer through Costco. I called to inquire about the Chevy Bolt they had listed (last one) and John Anderson was very good about ex I discovered this dealer through Costco. I called to inquire about the Chevy Bolt they had listed (last one) and John Anderson was very good about explaining how the sales price worked with financing options. He agreed to hold the car for me since it was late in the day. I arrived the next day, the car was ready and he went over all the details very patiently with me. Lots of bells and whistles and he was knowlegable. I have heard that many dealers will try to talk you out of the Electric Vehicles. John was very supportive. Once the financing was decided, I finished the deal with Natalie, who was super. She knew all the answers to my questions and the paperwork went very easy. I have already driven the car over 500 miles and used several types of chargers. The car is amazing. More

Excellent buying experience This was my first time buying a new car and even though I was terrified Jamie and Connor made it enjoyable and accessible. Never once did I feel press This was my first time buying a new car and even though I was terrified Jamie and Connor made it enjoyable and accessible. Never once did I feel pressured or overwhelmed. I will recommend them to anyone I know who is looking for a car! More

Excellent service Was very taken care of on exactly what I was looking for. Very friendly and professional staff. Thank you very much for the great experience, I will d Was very taken care of on exactly what I was looking for. Very friendly and professional staff. Thank you very much for the great experience, I will definitely be coming back in the future as well as referring family and friends here. Special thanks to Austin Pounders, Jaime Johnson, and Justin Lang. Sincerely, Michael and Lina More