Alan Webb Mazda

Roxanne and John were great today! I purchased my 2nd Mazda 11 years later. Both very helpful, knowledgeable and easy to work with! See ya in 10 more years❤️ I purchased my 2nd Mazda 11 years later. Both very helpful, knowledgeable and easy to work with! See ya in 10 more years❤️ More

Roxy is the best. She really cares about her customers and making sure you leave happy! I would absolutely buy a car from her again. 5/5 for Roxy and my new CX-5! She really cares about her customers and making sure you leave happy! I would absolutely buy a car from her again. 5/5 for Roxy and my new CX-5! More

We bought our cx50 from Roxy and she was the BEST. We’re so pleased with everything she was able to accomplish for us. She went above and beyond with all of our requests and questions and made sure we We’re so pleased with everything she was able to accomplish for us. She went above and beyond with all of our requests and questions and made sure we left with a car we loved. We’re very pleased with our new car and the quality of customer service we received. If you’re coming to this dealership definitely ask for Roxy. :) More

We have had our Mazda cx50 turbo for one year and 4 months. In the first three months there was a tear on the side of the drivers seat and we were told at that time it was a defect in the material and months. In the first three months there was a tear on the side of the drivers seat and we were told at that time it was a defect in the material and in fact there are 1000's of people on line with the issue. Now a year and 4 months same tear same place on the passenger side front seat. The Manager calls me and tells me that I caused that tear and it would not be covered. I told her that was xx and she told me that if I continued to cuss at her she would hang up on me. I told her she needed to learn customer service. The Service Manger then told me I had 48 hours to return the loaner car or she would start charging me 250.00 per day to my card. This is a known defect there are people all over. I am so sad because our experience in purchasing the car was so good we were planning on taking our son back up to Allan Webb to purchase his own new Mazda from them. At this point I want to trade in the car and never do business with them again. I was upset no doubt at the Manager who would not be? S he called me guns blazing because she did not want to have to pay to have that seat recovered. I paid 45k for that car and if I had known I would be treated like this I would have never bought it. The same week someone hit our car door with a shopping cart and we are in the middle of dealing with that and to be treated so poorly by a dealership I had so much respect for is really disappointing. More

Cargurus had a Toyota Highlander that checked all the boxes at a great price. Alan Webb Mazda was the dealership. Emailed and Jason Franklin, sales person, called promptly to begin dealing. Within a d boxes at a great price. Alan Webb Mazda was the dealership. Emailed and Jason Franklin, sales person, called promptly to begin dealing. Within a day, we came to an agreement, and the finance manager, CJ (Charles), sent over the appropriate paperwork, took off the Star Guard tracking device fee, and we were off to the races. In all aspects, the communication and transparancey were great. I was pre approved with a great interest rate, which cut down on negotiations. The car was already priced under KBB. I reccommend this dealership! More