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Alan Webb Nissan

Vancouver, WA

4.1
763 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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763 Reviews of Alan Webb Nissan

September 25, 2020

We are treated very well each time we bring our 2019 Rogue in for scheduled service! Curtis is an excellent representative for Nissan! He is professional, knowledgeable, consistently kind and courteous. More

by eva4242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Oct 05, 2020 -

Alan Webb Nissan responded

Eva, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear the Curtis was professional, knowledgeable, and kind. We look forward to seeing you and your Rogue in the future. Have a great day! Sincerely, Your Alan Webb Nissan Family

September 22, 2020

Horrible experience!! Will not ever go back. George should be fired!! I have bought there before. That was a great experience. That is why I went back. Never again!! More

by londoumpmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bo Shin
September 22, 2020

Great service! The work was done within the time estimate and I love the new tires. There was an issue with the car rental, but Curtis helped me get a Lyft ride to work and back. Will go back and More

by camille216
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 28, 2020 -

Alan Webb Nissan responded

Camile, Thank you for taking the time to share this nice review, a 5-star rating, and future referrals. We value your time and feedback. We are pleased to hear that your service was performed within the estimation given and that Curtis was able to overcome the rental issue. We look forward to seeing you and your Rogue in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

September 19, 2020

Thank you all for your services, always they tell you what you car needs to get done and are flexible schedule, kind costumers services and due services reminders More

by cindy3286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 28, 2020 -

Alan Webb Nissan responded

Cindy, Thank you for taking the time to share this kind review and a 5-star rating. We are pleased to hear that your service kind and flexible. Thank you for choosing Alan Webb Nissan for your vehicle's needs. We look forward to seeing you and your Kicks in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

September 13, 2020

Sold my truck quick and easy! Mike gave me an offer online and they stuck to it. They took care of everything with the bank. More

by CJDELAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hendrickson
Sep 17, 2020 -

Alan Webb Nissan responded

Carlos, Thank you for taking your time to share this nice review and 5 star rating. We are pleased to hear your transaction was quick and easy. Thank you for choosing Alan Webb Nissan. Take care and stay safe! Sincerely, Your Alan Webb Nissan Family

September 12, 2020

wanted $250 charge for diagnostic test for warranty work. Nissan extended warranty for transmission fault. Deadline missed by weeks during Covid epidemic. I have 2 2010 cubes and one has been a lemon, only More

by sshellum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Ellis
Oct 26, 2020 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Ken Wilson Service Manager 360-892-9004 ext 213 Kenw@alanwebbautogroup.com

September 06, 2020

This dealership always has taken care of my family needs since buying my first Nissan in 2016. I am hoping to to make a trade on my 2014 subarau forester I am not happy with and will be contacting the offic More

by FAIR.JULIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Sep 10, 2020 -

Alan Webb Nissan responded

Julie, Awesome. We are thrilled to hear that we continue to take care of your family's needs. Thank you for taking your time to share this nice review. We value your time and feedback. We look forward to seeing you and your Altima in the future. Take and stay safe! Sincerely, Your Alan Webb Nissan Family

September 05, 2020

The setting of appointment and service itself was fine. Their prices seem a bit high compared to Nissan of Portland. Their service specials and coupons are also not as great as Nissan of Portland. More

by GABEGEORGESCU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 10, 2020 -

Alan Webb Nissan responded

Gabe, Thank you for taking your time to share your thoughts. We value your time and feedback. Thank you for choosing Alan Webb Nissan. Take care. Sincerely, Alan Webb Nissan

Sep 11, 2020 -

GABEGEORGESCU responded

I like how the pricing issues was not addressed. Shows you guys don’t really care and just taking advantage of not having competition on this side of the river.

September 04, 2020

I already did a review and sent it to this business. I got a very unsatisfactory reply from someone whom I presume is a manager. In the future I plan to take may car to another Nissan dealer for service. More

by mvdarshay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Webb
Sep 04, 2020 -

Alan Webb Nissan responded

Mary, We sincerely apologize for falling short of your expectations. You did indeed correspond with our Service Director, Ken Wilson. We are sorry that his apologies were unsatisfactory. Thank you for taking your time to share about experience. Your insights allow us the opportunity to improve and coach our staff that may be failing in an area of customer service and keep them accountable. Again, we are sorry for your less than stellar experience and wish you all the best in the future. Take care and have a wonderful day! Respectfully, Alan Webb Nissan

September 03, 2020

Everybody was amazing. Too bad I sat there for an hour only to learn they didn't have a spare key to make for me. More

by rivertruth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
i don't recall who I worked with
Sep 03, 2020 -

Alan Webb Nissan responded

Amy, Thank you for taking your time to share this review. We sincerely apologize for the lengthy wait and not having the appropriate part in stock to facilitate your repair. Thank you for taking your time to share this review. Your insights helps us to grow a positive customer experience for you and others. Again we are sorry for falling short of your expectations. Take care! Sincerely, Alan Webb Nissan

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