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Alan Webb Nissan - Service Center

Vancouver, WA

4.4
275 Lifetime Reviews • Review Dealership
Call Service Center (360) 892-9004

275 Reviews of Alan Webb Nissan - Service Center

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March 04, 2021

"Cory was very helpfull with my service & gave explained..."

- DOLPHINLUVR31

Cory was very helpfull with my service & gave explained to information that I was not aware of. He gave me very good advise on my car

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Report | Print
Helpful
March 04, 2021

"I feel I wasn’t told the truth about a tire sensor issue,..."

- JANESMASSAGE

I feel I wasn’t told the truth about a tire sensor issue, but like the staff and my service tech. I liked the service Dept better when they would show me what was going on with issues my truck has, but just print it on paper with a price. It’s hard to understand when I can’t actually see the issues for myself.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
4.0
Report | Print
Helpful
March 03, 2021

"Amazing service, Cory is a wonderful, honest service..."

- Neal

Amazing service, Cory is a wonderful, honest service advisor who truly is interested in the customer best interest - not common in the car industry any longer.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Report | Print
Mar 05, 2021 -

Alan Webb Nissan responded

Neal, Thank you for sharing your experience with us. We are pleased to hear that Cory was awesome, honest, and thoughtful. Thank you for choosing Alan Webb Nissan for your vehicle's needs. Have a wonderful weekend! Sincerely, Your Alan Webb Nissan Family

Helpful
February 28, 2021

"As usual, super awesome team. They helped me with my..."

- alyssacarrillo12

As usual, super awesome team. They helped me with my infinity. They have been dealing with my car and my moms car for years and would still go to them for service in the future.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darnell Haynes
4.0
Curtis Snider
5.0
Report | Print
Mar 05, 2021 -

Alan Webb Nissan responded

Alyssa, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that you and your mom continue to receive great service from our super awesome service team! We look forward to seeing you and your G37 in the future. Sincerely, Your Alan Webb Nissan Family

Helpful
February 25, 2021

"Pleasant service department and helpful... All around..."

- DDESIGNS1

Pleasant service department and helpful... All around great experience. Good information as to what service my car needed at the time of service. No pressure.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Webb
5.0
Report | Print
Mar 05, 2021 -

Alan Webb Nissan responded

Debra, Thank you for taking the time to share your experience with us. We value your time and feedback. We are pleased to hear had a great experience with our helpful and pleasant service department. We look forward to seeing you and your Nissan Rogue in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

Helpful
February 17, 2021

"Always a pleasure to get my oil change and routine car..."

- jerelojo

Always a pleasure to get my oil change and routine car maintenance done here. Professional and friendly service department. Answers questions about price and what needs to get done next on my vehicle.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Webb
5.0
Report | Print
Feb 19, 2021 -

Alan Webb Nissan responded

Gincezar, It's always a pleasure to service your Pathfinder. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that you continue to receive professional and friendly service with us. We look forward to seeing you and your Pathfinder in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

Helpful
February 17, 2021

"After owning our Murano for a couple years, the forward..."

- TIMC

After owning our Murano for a couple years, the forward sensor began malfunctioning. After a couple appointments, the team in the service department were able to diagnose a rather difficult issue and resolve it completely. We really appreciated their tenacity and commitment to quality service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
5.0
Report | Print
Feb 19, 2021 -

Alan Webb Nissan responded

Hello, We are pleased to hear that our service department was able to diagnose and resolve your Murano's issue. We value your time and feedback. Thank you for choosing Alan Webb Nissan for your vehicle's service needs. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

Helpful
February 17, 2021

"I'm always happy with the service I receive at the..."

- MEGANPATTON10

I'm always happy with the service I receive at the dealership. I bought my car here 3 years ago and while that experience wasn't my favorite the service department makes up for it!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gail Tolar
5.0
Curtis Snider
5.0
Josh Webb
5.0
Other Employees : Cory Ellis
Report | Print
Feb 19, 2021 -

Alan Webb Nissan responded

Megan, We are sorry to hear that your initial purchase experience was less than stellar. We are pleased to hear that our Service Department has redeemed our dealership. We value your time and welcome your feedback. We look forward to seeing you and your Rogue in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

Helpful
February 16, 2021

"The ‘service’ in the service department was less than..."

- skyhag7

The ‘service’ in the service department was less than adequate. The sales department was even worse. Glad I experienced this BEFORE I bought a new car. Ended up at Honda.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Curtis Snider
1.0
Report | Print
Feb 19, 2021 -

Alan Webb Nissan responded

Monique, We are disappointed to hear that your experiences with our service department have been less than stellar. We value your time and appreciate your feedback. Your insights help us to improve our customer service. We invite you to share your experience with our Service Manager, Adam Ahmadi, at adama@alanwebbaoutgroup.com or 360-892-9004 ext 213. Again, we apologize for falling short of your expectations. We sincerely hope you had a great experience with Honda and are enjoying your new car. Take care and stay safe! Best Wishes, Alan Webb Nissan

Helpful
February 16, 2021

"Service was great and quick, the staff was nice and..."

- erainknight

Service was great and quick, the staff was nice and friendly. They explained after my service a few things to follow up on that my car could use in the future, and didn’t push any unnecessary service on me. I will for sure be bringing my car back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
5.0
Other Employees : Cory Ellis
Report | Print
Feb 19, 2021 -

Alan Webb Nissan responded

Eden, We are pleased to hear that your service was great and our staff was friendly and nice. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look forward to seeing you and your Altima in the future. Have a great day! Sincerely, Your Alan Webb Nissan Family

Helpful
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