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Albany Honda

Albany, GA

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39 Reviews

903 E Oglethorpe Blvd

Albany, GA

31705

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39 Reviews of Albany Honda

August 12, 2015

LIARS IN THE SERVICE DEPARTMENT I TOOK MY CAR TO THIS DEALER'S SERVICE DEPT. AND I CAME OUT WITH A BROKEN WINDSHIELD. THE GUY WHO WORKED ON IT STATED IT WAS BROKEN ALREADY, BUT IT WA More

by Darlene Hall
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
CARLOS OBRYANT
Aug 15, 2015 -

Albany Honda responded

We sincerely apologize for any inconvenience caused by this situation. We have since offered to split the cost of the windshield with the customer even though we feel we were not responsible for the crack. The cost of a new windshield is approximately $275. We feel this is a fair offer given the condition of the windshield and the prior damage. On 8/12/15 the customer brought her 2003 Accord to Albany Honda for a recall on the windshield wiper motors. When the technician started the repairs he noticed the front windshield had a small 6 inch crack in the lower driver's side corner; he also pointed it out to another one of our technicians and noted the damage on his paperwork. After he completed the repairs the customer said we cracked the windshield and called the Police to file a report. The reporting police officer looked at the source of the crack and, in his opinion, concluded that the crack was caused by previous damage to the windshield and did not happen that day. He made this conclusion because there was no fresh evidence of an impact or damage to the windshield. He completed his report without assigning any blame to the dealership. In addition, the windshield had previous scratches and imperfections due to faulty wiper rods which we did replace on that day for a charge of $24.61. The windshield wipers are now operating normally. The customer stated in a subsequent phone call that she has not driven the vehicle for months and it has been sitting in her front yard. We truly feel that the damage was caused by something prior to her visit to the dealership and the technician did not cause the crack. Nonetheless, in an attempt to resolve the situation we are offering to split the cost of the windshield. Thank you much for processing this response. Please free to call me, Graham Edwards, at 229-432-9700 if anyone has any questions about this response.

May 23, 2015

Great people at Albany Honda! I bought 2 cars in 2 weeks!! one new and one used. This actually makes my third car purchase from there since living in Albany. Villus, Keith, and G More

by leighjackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Villus, Keith, Greg, Scott, Karen
March 25, 2015

Good Times at Albany Honda My daughter was visiting from Atlanta and her air conditioner and cruise control stopped working. Karen was a great help in getting our Civic back in More

by gasman30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Hagadone, Karen Palmer
December 27, 2014

Excellent Service I was on trip to my motherland and got a car trouble on the way suddenly. It was a very big problem because i was in a hurry. They gave me a quick goo More

by Earl C. Pierce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lacky
October 30, 2014

A truly enjoyable experienc Trace Everson made my car buying experience one of the best I ever had. He was able to get me into something that surpassed my expectations. I recomme More

by sampollock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trace Everson
October 26, 2014

Great Customer Service Friendly, great customer service, salesman very knowledgeable about the vehicle. First experience buying a Honda. They were willing to negotiate with More

by lyfrasier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trace Everson
October 20, 2014

No Call on Service request for appt. Req service appt online on Oct 15 for Oct 21 in the pm for an oil change Rec'd conf would contact No one did. More

by papaposey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No One
October 04, 2014

Excellent customer service. Highly recommended for professional service from the initiation of the phone call to the dealership until the final receipt of keys upon the completio More

by HarryD1963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Palmer
September 06, 2014

5 star dealership The overall experience was great. The salesmen were friendly and answered all of my questions with expertise. I went there and found exactly what I w More

by Happy_Customer12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Harris, Trace Everson
August 31, 2014

Great customer service This dealership has a friendly and knowledgeable staff. I made a reasonable offer and they worked with me. I bought from them because an earlier de More

by arhassan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Harney, Trace Everson