Albany Motorcars - Mercedes-Benz

My experience was outstanding . Everyone there was beyond helpful and patient. I have been to several different Mercedes dealerships and this by far has been the best experience Everyone there was beyond helpful and patient. I have been to several different Mercedes dealerships and this by far has been the best experience More

Their service leaves a lot to be desired. We purchased a GLE350 in 8/21. First tire problem was 9/21. Was told it would take 1 entire month before we could get a replacement. Now we are 10 We purchased a GLE350 in 8/21. First tire problem was 9/21. Was told it would take 1 entire month before we could get a replacement. Now we are 10 months in and are told we need 4 completely new tires because of no tire tread. We have only 17k miles on 2 of the tires and less than 10k on the other 2. We tried to have the discussion (after calling 15 times to the dealership with NO answer, my husband drove 30 minutes to the dealership to face to face speak to someone) that these were obviously bad tires that were purchased and sold on the car from Albany Motorcars. Their wonderful and helpful response was that we the customer had to call and deal directly with Bridgestone Tires ourselves. I fully understand and we do not expect 4 new free tire replacements but I expected assistance from the service department to call Bridgestone and negotiate on my behalf to make the situation right and at least get 4 prorated tires. They were of no help whatsoever! This makes 2x in 10 months on the purchase of a brand new vehicle!! So sad you pay this much for a fine automobile only to be disappointed in the service provided by the local dealership. If this is the way Mercedes operates then this will be my last purchase of a Mercedes!!! More

I do not understand why my title application was not sent out till April 29 when I purchased my Mercedes’ benz car April 13. Over two weeks? This is not what I would expect from a Mercedes dealer or any car out till April 29 when I purchased my Mercedes’ benz car April 13. Over two weeks? This is not what I would expect from a Mercedes dealer or any car dealer. Very disappointing and not very customer focused. More

I purchased a CPO Mercedes from out of state and was highly satisfied with the customer service and final product. Makeba was professional and we completed all paperwork in an hour. I would highly recom highly satisfied with the customer service and final product. Makeba was professional and we completed all paperwork in an hour. I would highly recommend Albany Motorcars. More

The mechanic there are knowledgeable and they get you in and out. The customer service is great she is a friendly ,nice, respectable person thanks. and out. The customer service is great she is a friendly ,nice, respectable person thanks. More

The service was prompt and costly. Courtesy transportation service was untimely. Customer service was great. The price was costly. Overall great experience with Albany Motorcars. transportation service was untimely. Customer service was great. The price was costly. Overall great experience with Albany Motorcars. More

great service. they understand as a frontline ER physician, i need things done efficiently so the i could get sleep. and get back to work physician, i need things done efficiently so the i could get sleep. and get back to work More

I DIDN'T COME IN TO BUY A CAR TODAY, BUT Makeba Wright Was so helpful and friendly, She was very persuasive in selling my wife and I the vehicle of our dream. Was so helpful and friendly, She was very persuasive in selling my wife and I the vehicle of our dream. More

Setting the appointment was pleasant.Sat in the driveway Setting the appointment was pleasant. Sat in the driveway of the service department for 15 minutes went inside to find someone, had to go to the part Setting the appointment was pleasant. Sat in the driveway of the service department for 15 minutes went inside to find someone, had to go to the parts department to find a person. Still waited another 15 minutes, they took another person in front of me. Never called to say the car was ready or if it needed anything else. Was rude when I called. Think I will drive to Columbus, Macon or Tallahassee for anymore work. Had high hopes, really disappointed. More

Michelle is always willing to go above and beyond to make sure my car is taken care of in a timely manner. Her customer service skills are always on point and quite frankly, she is the reason I use Albany Mo sure my car is taken care of in a timely manner. Her customer service skills are always on point and quite frankly, she is the reason I use Albany Motor Cars instead of going to another Mercedes dealership. More