Albany Subaru - Service Center

My keys were misplaced and my cigarette holder was lost at this service center. This survey and review system is really bad. at this service center. This survey and review system is really bad. More

Excellent service. Treated wit great respect. Very nice waiting area. Appreciated the under 90 minute service. Treated wit great respect. Very nice waiting area. Appreciated the under 90 minute service. More

Peggy Martinez was terrific and helped with a radio problem over and above the more serious services I received. thank you Peggy. problem over and above the more serious services I received. thank you Peggy. More

Good. The insistence that I write something here to complete the survey was the only truly annoying thing. The insistence that I write something here to complete the survey was the only truly annoying thing. More

Charged me $670 to clean a throttle body and wanted $600 more to change the spark plugs. Neither resolved the issue I brought my car in for. Definitely never using them again. more to change the spark plugs. Neither resolved the issue I brought my car in for. Definitely never using them again. More

Express oil change completed in about an hour and fluids filled and 24 point check done. filled and 24 point check done. More

While the service team was efficient and attentive, I couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that t couldn't help but feel that the cost of parts was somewhat excessive. It's great to have a warranty that covers the replacement, but I believe that the dealership could do a better job of being transparent about pricing and perhaps offering more competitive rates for parts and services. The overall experience was positive, and the staff was knowledgeable and friendly. They took the time to explain the issue with my vehicle and the necessary steps to fix it. However, if Albany Subaru could reconsider their pricing strategy, it would enhance the customer experience even further. In conclusion, I would recommend Albany Subaru for their quick service and professionalism, but I would advise potential customers to be aware of the costs associated with parts and services. A little more fairness in pricing could easily make them a five-star dealership in my book! More

I was able to quickly get an appointment. Service was timely.It was a good experience. Service was timely.It was a good experience. More

Great company with excellent service, clear explanation of planned procedures, well organized expectation of completion and a summary discussion, both written and verbal about the findings. of planned procedures, well organized expectation of completion and a summary discussion, both written and verbal about the findings. More

This is going to be a mixed review. I was promptly greeted by a service representative as I drove my car in. Victoria was also there to greet me. I stated that I had already changed I was promptly greeted by a service representative as I drove my car in. Victoria was also there to greet me. I stated that I had already changed the engine air filter and cabin pollen filter. I brought in an engine oil filter and compression ring that I had purchased from your parts department. (more on that later). The service write up was estimated to be $218. I also provided a dealership coupon for service price reduction. Please note that my car had 4,768 miles when I brough it in. I believed that the price was high for the limited amount of work that would be performed, give that I had performed some of the work myself, brought in the primary replacement parts, and the limited miles on the car. I did not complain to Victoria, however. I was called in a timely manner when the car was ready. Service was performed that included the oil and filter change, tire rotation, disc brake measurements, and wiper fluid added. The service appeared to be done well. There was a discount applied that reduced the price to $190. (my coupon??). The price seemed excessive for the minor amount of work performed. I appreciate the need to buy supplies, pay staff a good wage, maintain the service area, and to make a profit. Still seemed high to me. Will likely do the oil change myself next time. I recommend working with Victoria. More