Alan Poon

I needed new tires this time, discovered during a routine visit. The service rep (I'm terrible at names, but they are all terrific) gave me 3 options before I left that day (I picked one then), and an appoin visit. The service rep (I'm terrible at names, but they are all terrific) gave me 3 options before I left that day (I picked one then), and an appointment 3 days later, with the info that it would take all day. Then I got my DMV renewal which required a smog check, which I didn't have much time for. I was able to add the smog biz at the last minute. When I arrived for the appointment, the new rep double checked my tire choice. I am always impressed by their attentiveness to client needs. The appointment went better than hoped-for as I was out about 2 hours early. My new tires are great and I can relax on long road trips. Best of all, the DMV biz is done! Subaru Service is great. More

by MAUIJANE2 Verified Customer Verified Customer

Report | Print

Thanks again to the entire Subaru team five stars! Especially to Mr. Alan, who always takes superb care of us every time we go in working with him makes us feel taken care of thank you again Gerri and Especially to Mr. Alan, who always takes superb care of us every time we go in working with him makes us feel taken care of thank you again Gerri and Kilimba More

by RADHANATH Verified Customer Verified Customer

Report | Print

Fast, reliable, helpful. Albany is my favorite dealership for my Subaru. Repeat customer for OEM parts and work. Albany is my favorite dealership for my Subaru. Repeat customer for OEM parts and work. More

by ampleitner Verified Customer Verified Customer

Report | Print

She spoke slowly and clearly so I could understand her. Car was serviced on time as promised. Car was serviced on time as promised. More

by allen.judi Verified Customer Verified Customer

Report | Print

Punctual and efficient. Kept me in the loop for what was going on with the tire pressure light. Also, didn’t charge me for the “diagnostic” fee, of course this was after I p Kept me in the loop for what was going on with the tire pressure light. Also, didn’t charge me for the “diagnostic” fee, of course this was after I paid for four new sensors! More

by lorrsomms Verified Customer Verified Customer

Report | Print

I've been a customer for nearly 10 years. Service and staff continue to improve of late. Nicely managed. Service and staff continue to improve of late. Nicely managed. More

by GREGSAN Verified Customer Verified Customer

Report | Print

The service manager was very nice and clearly explained the options, the prices are often more than expected but the convenience of the location and the nice service make it worth it. Wish they would do th the options, the prices are often more than expected but the convenience of the location and the nice service make it worth it. Wish they would do the old fashioned car clean with service but guess not many do that these days. More

by STEPHANIEEVA Verified Customer Verified Customer

Report | Print

Great dealers and service I can tell in Bay Area. Trust the work. Recommend anyone Trust the work. Recommend anyone More

by DEEPESH19 Verified Customer Verified Customer

Report | Print

Good customer service good customer service good customer service good customer service good customer service good customer service good customer service good customer service good customer service service good customer service good customer service good customer service good customer service good customer service good customer service More

by monettepaciencia Verified Customer Verified Customer

Report | Print

Very professional staff and work completed on time. A courtesy vehicle was provided which was appreciated. The tire pricing was competitive. My overall experience was very satisfactory. A courtesy vehicle was provided which was appreciated. The tire pricing was competitive. My overall experience was very satisfactory. More

by claudia_simone Verified Customer Verified Customer

Report | Print