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222 Reviews of Alan Poon
October 09, 2026
The worst experience. I booked a 10am appointment to replace a broken wheel stud and was given a cost estimate for work that should have taken a fraction of an hour. I che I booked a 10am appointment to replace a broken wheel stud and was given a cost estimate for work that should have taken a fraction of an hour. I checked in on time and asked the service tech when I could expect my car to be ready. His response: "You arrived at 10am and we close at 6pm. Your car is promised for 5pm and could be ready around 4pm." I asked to cancel the work and waited for them to bring my car back from their lot across the street. In total, I was there only 15 minutes. I then called another dealer, booked a 3pm appointment, and was out the door by 4pm, with a free multipoint inspection included. I will never return to Albany Subaru. Bad news travels fast, and I've already told my neighbors who own Subarus about my experience. More
by jimphox
Verified Customer
September 21, 2026
This was my first time owning a Subaru and having it serviced at the dealership, and I had a great experience from start to finish. Making the appointment online was seamless and convenient. When I a serviced at the dealership, and I had a great experience from start to finish. Making the appointment online was seamless and convenient. When I arrived, there was no wait, and Alan immediately greeted me and got me checked in. He let me know that the oil change would take about 90 minutes, so I decided to wait in their lounge. The lounge was clean and comfortable, with coffee, tea, bottled water, and snacks available. My oil change was completed in less than 90 minutes, just as promised. Overall, I was very impressed with the service and how smooth the entire process was. Thank you, Alan, for making my first dealership service experience such a positive one! More
by Michi_373
July 28, 2026
Typically, I visit the Huntington Beach, CA location, but I was due for a visit so I picked this location. The main staff (Alan Poon) was assisting me. He was very professional and attentive to my questionna I was due for a visit so I picked this location. The main staff (Alan Poon) was assisting me. He was very professional and attentive to my questionnaires regarding my coverage and vehicle. The promised time was much later than the promised time (>30 minutes), but Alan came in multiple times to update me before I even got up. He was so attentive that I had no problem waiting. While waiting, the other staff (Victoria Cisneros) dropped by to have a quick chat about my book, which made me feel welcomed and I am just not another customer. While waiting, I noticed the staffs would come in to check on other customers as well. Overall, the staffs are very conversational, friendly, professional, and attentive to customers' needs. I would definitely come back and recommend the locations to my friends who have a Subaru. More
by yukanie107
Other Employees Tagged: Victoria Cisneros
July 17, 2026
Excellent communication. Treated with respect and courtesy. Comfortable well equipped waiting area. Liked video review of service. Treated with respect and courtesy. Comfortable well equipped waiting area. Liked video review of service. More
by JGANZBX67
Other Employees Tagged: Christine West
July 16, 2026
We truly did buy our car from Albany Subaru because of their service department and I had the pleasure of receiving a phone call from Aaron. For years we had leaned on amazing service and communication fr their service department and I had the pleasure of receiving a phone call from Aaron. For years we had leaned on amazing service and communication from Jay and Alan. Albany service dept is completely high tech and accurate on the finish time. We are happy to have purchased CarDoc so we don't have to pay out of pocket anymore. More
by RE8
Other Employees Tagged: Aaron Pearson, Nikkie Ali, Jay Parafina, Aaron Grigsby, Christine West
July 02, 2026
Very trustworthy Subaru dealer/service center. Arguably the best in the Bay Area. Honest, efficient, and no doubt all of that starts with its ownership. Arguably the best in the Bay Area. Honest, efficient, and no doubt all of that starts with its ownership. More
by garyhoshiyama
Other Employees Tagged: Christine West
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