Victoria Cisneros

Typically, I visit the Huntington Beach, CA location, but I was due for a visit so I picked this location. The main staff (Alan Poon) was assisting me. He was very professional and attentive to my questionna I was due for a visit so I picked this location. The main staff (Alan Poon) was assisting me. He was very professional and attentive to my questionnaires regarding my coverage and vehicle. The promised time was much later than the promised time (>30 minutes), but Alan came in multiple times to update me before I even got up. He was so attentive that I had no problem waiting. While waiting, the other staff (Victoria Cisneros) dropped by to have a quick chat about my book, which made me feel welcomed and I am just not another customer. While waiting, I noticed the staffs would come in to check on other customers as well. Overall, the staffs are very conversational, friendly, professional, and attentive to customers' needs. I would definitely come back and recommend the locations to my friends who have a Subaru. More

by yukanie107 Verified Customer Verified Customer

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The service was on time, correct and the cost came in below estimate. The staff was friendly and courteous below estimate. The staff was friendly and courteous More

by pmeese01 Verified Customer Verified Customer

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Excellent, efficient service with a complicated issue. They found a way to accommodate me AND gave me a loaner while the work eas being done. They found a way to accommodate me AND gave me a loaner while the work eas being done. More

by swoodkraft Verified Customer Verified Customer

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Victoria is one of the best advisors I have ever worked with at this shop. I have been using this shop since 2005. with at this shop. I have been using this shop since 2005. More

by dianebushard Verified Customer Verified Customer

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Victoria made a scary situation feel manageable from the moment I walked in. My dashboard was lit up with warning lights and I had no idea what I was facing, but she immediately put me at ease and walked me moment I walked in. My dashboard was lit up with warning lights and I had no idea what I was facing, but she immediately put me at ease and walked me through what was happening. She went above and beyond to help me find and apply my extended warranty on the transmission, which meant repairs that could have been very expensive ended up being covered completely. She also kept me updated throughout the day so I always knew what was going on and what to expect next. I can’t say enough good things about Victoria — she turned a stressful car repair into a smooth, reassuring experience. More

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Fast and easy scheduling and drop off of vehicle. Work completed as advertised. Advisor kept me informed of findings. Work completed as advertised. Advisor kept me informed of findings. More

by gonzyfam Verified Customer Verified Customer

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I was pleased with the process and outcome of the appointment. Sometimes it takes effort to receive all the pertinent information. appointment. Sometimes it takes effort to receive all the pertinent information. More

by westatthebay Verified Customer Verified Customer

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Victoria is kind, efficient and great at her job. She knew who I was before I even told her and she was exceptionally helpful and honest. Amazing at her job She knew who I was before I even told her and she was exceptionally helpful and honest. Amazing at her job More

by zarrin.lilani Verified Customer Verified Customer

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Service was prompt and friendly. Communication was great as well. Thank you for your help. Communication was great as well. Thank you for your help. More

by kim.sharrar Verified Customer Verified Customer

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Once again, I was impressed with the professionalism and courtesy of all those I dealt with. courtesy of all those I dealt with. More

by HWAITS Verified Customer Verified Customer

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