Victoria Cisneros

Got the service and tire upgrade done quick and correctly. Had some trouble shooting I needed done on seat fan noise. correctly. Had some trouble shooting I needed done on seat fan noise. More

by dmorris556 Verified Customer Verified Customer

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They told me it would take 90 minutes. It took 110 minutes. Then they told me I had to come back to get the air conditioner fixed. It was free because I had an extended warranty. It took 110 minutes. Then they told me I had to come back to get the air conditioner fixed. It was free because I had an extended warranty. More

by BJMINSA Verified Customer Verified Customer

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Customer service desk Tori was very helpful and she understand very well. But whoever took care of my car had left One of my wheel lug and stud was stripped..The cabin air filter door wasn’t put back understand very well. But whoever took care of my car had left One of my wheel lug and stud was stripped..The cabin air filter door wasn’t put back properl,which I did it myself. But overall miss Tori was great More

by namdorj77 Verified Customer Verified Customer

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Tori is helpful and efficient. The waiting room is comfortable. We get all our service hete The waiting room is comfortable. We get all our service hete More

by SOCUCY3 Verified Customer Verified Customer

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The maintenance service provided here is excellent and timely. The personnel are very friendly and knowledgeable. timely. The personnel are very friendly and knowledgeable. More

by msoroush0 Verified Customer Verified Customer

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It’s not easy to take on a big service, but Albany Subaru, in particular Tory, made it easy. Clear communication, positive comparison of choices, kept me in the loop, and finished earlier than I expec Subaru, in particular Tory, made it easy. Clear communication, positive comparison of choices, kept me in the loop, and finished earlier than I expected. Peace of mind is what you want, isn’t it? More

by quentinh Verified Customer Verified Customer

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Typically, I visit the Huntington Beach, CA location, but I was due for a visit so I picked this location. The main staff (Alan Poon) was assisting me. He was very professional and attentive to my questionna I was due for a visit so I picked this location. The main staff (Alan Poon) was assisting me. He was very professional and attentive to my questionnaires regarding my coverage and vehicle. The promised time was much later than the promised time (>30 minutes), but Alan came in multiple times to update me before I even got up. He was so attentive that I had no problem waiting. While waiting, the other staff (Victoria Cisneros) dropped by to have a quick chat about my book, which made me feel welcomed and I am just not another customer. While waiting, I noticed the staffs would come in to check on other customers as well. Overall, the staffs are very conversational, friendly, professional, and attentive to customers' needs. I would definitely come back and recommend the locations to my friends who have a Subaru. More

by yukanie107 Verified Customer Verified Customer

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The service was on time, correct and the cost came in below estimate. The staff was friendly and courteous below estimate. The staff was friendly and courteous More

by pmeese01 Verified Customer Verified Customer

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Excellent, efficient service with a complicated issue. They found a way to accommodate me AND gave me a loaner while the work eas being done. They found a way to accommodate me AND gave me a loaner while the work eas being done. More

by swoodkraft Verified Customer Verified Customer

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Victoria is one of the best advisors I have ever worked with at this shop. I have been using this shop since 2005. with at this shop. I have been using this shop since 2005. More

by dianebushard Verified Customer Verified Customer

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