Joe Maus CJDR - Service Center

Had an appointment on Friday and never got a single update on my vehicle. I kept calling, and they literally took the phone off the hook. I ended up having to pay another tow fee just to remove my car update on my vehicle. I kept calling, and they literally took the phone off the hook. I ended up having to pay another tow fee just to remove my car from this disgusting excuse of a business. When I walked in, not one person acknowledged me, and they even handed my keys to someone without asking for identification. The staff is rude, unprofessional, and the environment reeks of racism. I will be filing a formal complaint with corporate no one should have to deal with this level of disrespect. More

Service department is among the worst lies after lies and no concern for your time no concern for your time More

Dropped car off Tuesday afternoon for Wednesday repair called later Wednesday and was told they were working on it. Went by car was were we parked it. Went in said it would be done Thursday when we told t called later Wednesday and was told they were working on it. Went by car was were we parked it. Went in said it would be done Thursday when we told them that if they couldn't do it Wednesday we would reschedule. Left the car called Friday around lunchtime and they were getting ready to repair it. To many lies picked it up will find another dealership. Don't plan on returning there. More

Worst car experience I've had to date! I purchased an Audi A6 on 4/20/2022. After 5 weeks of driving the car I noticed it was leaking oil on the driveway so I immediately took it to the de I purchased an Audi A6 on 4/20/2022. After 5 weeks of driving the car I noticed it was leaking oil on the driveway so I immediately took it to the dealership to be fixed. I received a call a few days later saying they found another problem but I would have it back by the end of the week. That was 3 weeks ago. I called every week and was always told that I would have my car back by the end of the week. I'm over a month into this ordeal and I still don't have the car. I WOULD NOT recommend purchasing a vehicle from this dealership. Poor vehicle quality, poor customer service and tons of headaches is what you will receive. STAY FAR AWAY! More

Terrible service department - rude and deceptive to the point of lying. Said would run diagnostics before replacing part I thought might be bad, but they did not run the diagnostic tests and changed the w point of lying. Said would run diagnostics before replacing part I thought might be bad, but they did not run the diagnostic tests and changed the wrong part. Said I had to pay for that as well as for the correct part. I told them I will take the car to another dealer for the repair. They took weeks to do the work, then lied about it. Car had same issues starting as it did when I dropped it off. Many exceuses but no honesty. This place is a money trap. Stay away! More

My Jeep left the dealership with more problems than it had when it came in for service thumbs down all the way around, sorriest service I have ever received from any dealership or auto mechanic had when it came in for service thumbs down all the way around, sorriest service I have ever received from any dealership or auto mechanic More

Negative experience w/ service dept Review is for service department. I don't normally leave negative reviews unless I have a very poor experience and I did at Joe Maus service center i Review is for service department. I don't normally leave negative reviews unless I have a very poor experience and I did at Joe Maus service center in Albemarle this past Friday 4/17/2020. Took my 17 Jeep Grand Cherokee there for them to diagnois a knocking sound coming from underneath the vehicle when warm. They heard the noise, took it back for around 10 minutes and then came out and advsied the noise was normal and coming from the exhaust. I knew right then that wasn't right and definately not a normal sound but they persisted if was. So on Monday, 4/20/2020 took my Jeep to Griffin Jeep in Hamlet, NC and they had the vehicle for the entire day and did an acutal diagnois(what Joe Maus service should have done in the first place) and now the transmission is being replaced under warranty as it was determined to be the cause of the noise and definately not normal. Will not be back here. More

Service was VERY poor. Horrible customer service. They will tell you one thing one day and the opposite thing the next. Wasted my time and seemed like the entire staff i dea Horrible customer service. They will tell you one thing one day and the opposite thing the next. Wasted my time and seemed like the entire staff i dealt with was incompetent. Have already started a formal complaint with BBB. Its worth the drive to go to a different dealership. More

Service I bought my Jeep Compass in April 2018. The key lock for the wheels was missing. Contacted Joel White and he took care of it for me. I bought my Jeep Compass in April 2018. The key lock for the wheels was missing. Contacted Joel White and he took care of it for me. More