Albrecht Subaru of Wakefield

I requested price quotes from Subaru of Wakefield and two other local dealers with higher DealerRater ratings through Edmunds.com. Edmunds does not provide the dealers with the options you check off on the E other local dealers with higher DealerRater ratings through Edmunds.com. Edmunds does not provide the dealers with the options you check off on the Edmunds pricing punch list, so initial responses were non-specific. After sending my list of required features by return email, Subaru of Wakefield (Jon Coill, Internet Manager) came right back with an excellent and clear quote. Dealer B called me with a quote just a few hundred dollars higher, but then emailed a quote that was $400 higher than his first quote; he ignored my request for an explanation, and didn't bother to answer several other questions. Amazingly, Dealer C wouldn't quote at all by email; the sales manager basically took over from the Internet coordinator and tried to drag me into the store -- no different than if I just walked onto the lot in the first place. There was no such baloney with Jon Coill. In addition to the excellent price, he located the exact car I wanted sooner than I expected and it was delivered when promised. Perry Mallias (Sales Consultant) spent all the time I needed in test drives before and after the sale and in going through the final orientation and paperwork process; he chased down my new registration, both faxed and mailed it to me, and even offered to take me to the inspection. Neither is pushy. Both are friendly and helpful with everything. They are a great team. Subaru of Wakefield beat the other dealers hands-down, for me anyway. More

This was the final dealership I shopped in my search for a 2011 Subaru Legacy 2.5i premium. So much for save the best for last. My salesman was nice, but he never stopped talking about how good of a salesma a 2011 Subaru Legacy 2.5i premium. So much for save the best for last. My salesman was nice, but he never stopped talking about how good of a salesman he was and all of his accomplishments. While we were working on figures, he answered a call from a person interested in coming in for a test drive. Al asked him if he was interested in buying today or just taking the car for a ride. When the customer told him he was only interested in a test drive, Al told him he should come in another day because the showroom was packed and there would be customers lined up for sales until close. There was actually only one other person in the showroom. I had already done all of my research and test driven the Legacy, all I was there for was to crunch numbers and to see if they could beat the price quoted to me by another dealership. I waited over an hour for the sales manager to come up with a figure, and before he even brought the paperwork over Al told me "I already talked to the sales manager about your quote when you came in and he said there's no way he's going to match the price you gave me. He has to answer to the owner and we're just not going to do it, but let's see if we can get the numbers close to where you want them." Thanks for wasting my time, you could have told me that up front and spared me an hour. The final price of the car was over $1000 more than any of the other five dealerships I had shopped. They also insulted me by offering me $2500 less for my trade-in than the lowest offer I received elsewhere. I walked out and went back to the dealership I felt gave me the best experience and purchased my brand new Legacy for exactly the price I wanted, with all of the options I wanted, and I didn't have to put a cent down. I would only recommend this dealership if you want a place that will play games and insult your intelligence, otherwise don't waste your time. More

I knew I wanted a new Subaru Impreza- 2010 or 2011 and what features I wanted with it (Moon roof, heated seats, etc.) I researched inventory online and was contacted by Jon by email. I went in, Chris to what features I wanted with it (Moon roof, heated seats, etc.) I researched inventory online and was contacted by Jon by email. I went in, Chris took me for a test drive. I was really happy with how it drove, so I wasn't gone long, but he seemed willing to drive longer if I wanted. I wasn't crazy about the color of the car we were driving, so we went back and looked at the inventory and I picked out a car that had the color and options I wanted. Jon made the dreaded price negotiations really easy. I got the car I wanted for the price I wanted. When I picked up the car a few days later, Chris made sure I knew how to work everything and even set up the Bluetooth to my phone. As a first time car buyer, I couldn't ask for it to go much smoother. More

Before buying our new 2011 Subaru Outback, we did our homework and visited many dealers including three Subaru dealers as well as Hundai and Honda. Overall, we looked at 6 different cars and drove all 6 homework and visited many dealers including three Subaru dealers as well as Hundai and Honda. Overall, we looked at 6 different cars and drove all 6 for test drives and discussed purchase costs with all dealers. After performing the above, we then entered our request for a Subaru Outback via the internet. Out of the dealers who responded to our inquiries, only SUBARU OF WAKEFIELD responded QUICKLY with a quote of a Outback with the exact configuration we requested. The other dealer internet quotes received did not meet our requested criteria and posted car information with more options than we requested. Upon receiving Subaru of Wakefiled's quote, we visited the dealership where we met Jon and Perry. We were treated quite well, shown the exact car that was quoted (exactly as requested via the internet), and went on a leisurely test drive where all functions/options of the car were thoroughly reviewed and tested. The purchase discussions for the car were easy for the numbers matched the exact quote as received via the internet. There were no surprises. Jon and Perry went above and beyond to insure we had no questions and that we thoroughly understood all features of the new Outback. Subsequently, we purchased the 2011 Subaru Outback and are quite happy with our purchase. More

I have purchased many vehicles and I must say this was a very pleasant change for me. Everything went well and they delivered a great all around experience for me!! Greeted as soon as I walked into showro very pleasant change for me. Everything went well and they delivered a great all around experience for me!! Greeted as soon as I walked into showroom. Product knowledge was great. They had the car I wanted in stock. Worked out a good deal to me and delivered the car to my home. All is good! Highly recommend this dealer. Kudos to the sales team and Michael Bruno the sales manager. They went way beyond my expectations. More

I have purchased many vehicles and I must say this was a very pleasant change for me. Everything went well and they delivered a great all around experience for me!! Greeted as soon as I walked into showro very pleasant change for me. Everything went well and they delivered a great all around experience for me!! Greeted as soon as I walked into showroom. Product knowledge was great. They had the car I wanted in stock. Worked out a good deal to me and delivered the car to my home. All is good! Highly recommend this dealer. Kudos to the sales team and Michael Bruno the sales manager. They went way beyond my expectations. More

After years of buying cars it was a pleasure to finally get straight answers including a binding quote after an internet inquiry - not the best quote but the second best. The rest of the experience up to get straight answers including a binding quote after an internet inquiry - not the best quote but the second best. The rest of the experience up to the purchase could not have gone better. Jon and Perry went out of their way to be sure I got what I wanted in a timely manner even to the point of delivering the new car to my home. I highly recommend these guys. Hank from Gloucester More

Our experience with this dealership was excellent from the beginning. The majority of the process was conducted online so we knew exactly what we were getting when we walked into the dealership. Even afte the beginning. The majority of the process was conducted online so we knew exactly what we were getting when we walked into the dealership. Even after the purchase of the car we were treated like valued customers since we were given a thorough tour of our car! We look forward to using this dealer for our service. More

We visited this dealership after after some phone conversations assuring us they had the inventory we wanted. They had 2 Outbacks configured like we wanted. When we arrived we were immediately put conversations assuring us they had the inventory we wanted. They had 2 Outbacks configured like we wanted. When we arrived we were immediately put into a car for a test drive...come to find out after, because the saleman that we were dealing with was "delivering" one of the "avalable" Outbacks. That's OK there was still another one...NOT. I had confirmed the inventory 15 mins before we arrived. Chris stated he could get us what ever we wanted with a $1000 deposit. He wanted to talk price and would only come $700 off of the MSRP. I had a internet quote for $3000 off of MSRP from Milford Subaru (they were closed on Sun and only had 1 in inventory). Chris got his manager and together alternatly called me and Milford Subaru liars. To Chris: Called Milford Subaru on Monday, picked up the car on Wed. For the quoted price...they never even asked me for a deposit. More

We approached this dealership after our first Subaru Dealer (one with a lot of reviews and higher average reviews than Wakefield) would not budge significantly on price and kept talking about monthly pa Dealer (one with a lot of reviews and higher average reviews than Wakefield) would not budge significantly on price and kept talking about monthly payments instead of the out the lot price. Chris Robertson at Subaru Wakefield gave us the straightforward price with discount right off the bat, was fair on negotiations for options (although the sales manager overrode his offers), and paid attention to my wife without being patronizing (it was to be her car). I can't comment on the service department because there is no need to service the car yet. Compared to our first Subaru dealer in the city, Wakefield Subaru was very professional and pleasant. It was a surprise after reading some negative reviews on the web, but our experience was pleasant. It might depend on which salesperson you get. Mostly painless purchasing, although Financing was a bit longer. More