My car gets me to multiple job sites and is, in essence, my office away from home. My Saturn had multiple problems and Rui was extremely helpful, polite and professional. He made my needs a priority and saw me immediately.
While in service Rui kept me informed of what was happening as he and a technician made the extra effort to salvage what they could. This meant that we could avoid ordering and waiting for a replacement part, which would have cost additional time and money. Further, Rui went out of his way to accomodate my last minute need for a replacement car.
The bottom line is that my car was barely running on Thursday. It is now back to 100% (well, almost... it is a Saturn, after all) and I was on the road again within 24 hours. That surpassed my expectations.