Alden Buick GMC

Went in for service and Rui was very prompt and courtesy. I would recommend a friend or family member to deal with someone as professional as Rui. It makes it so much easy when you get great professional s I would recommend a friend or family member to deal with someone as professional as Rui. It makes it so much easy when you get great professional service that when you have a problem there is not hesitate to who would call. More

I have needed some warranty work done as well as several oil changes. I am always greeted with a smile. Extra effort is made to make sure my wait is as short as possible which I appreciate very much. I wi oil changes. I am always greeted with a smile. Extra effort is made to make sure my wait is as short as possible which I appreciate very much. I will continue to have service work performed at this dealership. More

This is the 7th vehicle I have purchased from Alden's, 5 of those vehicles were purchased from Mr. Araujo. Therefore, I am obviously pleased with him as a salesman, as well as Alden's as a dealership.  John of those vehicles were purchased from Mr. Araujo. Therefore, I am obviously pleased with him as a salesman, as well as Alden's as a dealership.  John is one of the main reasons I like to deal with Alden's.  More

I started using Alden Buick GMC when the GMC dealer that I purchased my Envoy from was no longer a certified GMC delaership. I have to travel farther to get to Alden Buikc GMC, but the trip is well worth it I purchased my Envoy from was no longer a certified GMC delaership. I have to travel farther to get to Alden Buikc GMC, but the trip is well worth it. The service department is exceptional, honest and they set realistic expectations of wait time. I have been going to Alden Buick GMC for over a year and each time I leave I feel confident my Envoy has been serviced well. I highly recommend Alden Buick GMC. More

Own a 1997 Gmc Savana and 2004 Park Ave Ultra - both purchased new at Alden and both maintained entirely by Alden. I wouldn't go anywhere else for service (or sales). Service writers are very profession purchased new at Alden and both maintained entirely by Alden. I wouldn't go anywhere else for service (or sales). Service writers are very professional and the service techs are truly honest about what should or shouldn't be done. They do not waste your money. They're right up front about whether repairs are needed at that time or could wait. All the service techs are my kind of mechanics. More

My car gets me to multiple job sites and is, in essence, my office away from home. My Saturn had multiple problems and Rui was extremely helpful, polite and professional. He made my needs a priority and saw my office away from home. My Saturn had multiple problems and Rui was extremely helpful, polite and professional. He made my needs a priority and saw me immediately. While in service Rui kept me informed of what was happening as he and a technician made the extra effort to salvage what they could. This meant that we could avoid ordering and waiting for a replacement part, which would have cost additional time and money. Further, Rui went out of his way to accomodate my last minute need for a replacement car. The bottom line is that my car was barely running on Thursday. It is now back to 100% (well, almost... it is a Saturn, after all) and I was on the road again within 24 hours. That surpassed my expectations. More

Fabulous service dept and body shop. I've bought three new trucks from Alden in the past 2 yrs and the experience has been wonderful. From the sales department to the service departmart everyone is helpf new trucks from Alden in the past 2 yrs and the experience has been wonderful. From the sales department to the service departmart everyone is helpful and does great work. When my truck was vandalized and needed body work, the guys at Alden not only did a great job, but did it quickly, worked with insurance and made a bad situation a little bit easier. In today's day and age of law suits and poor customer service, it is a pleasure to find a business that you can trust and where things can be done on a handshake and a man's word. Customer for life. More

The service and the service advisers are all ways going out of the way to make sure my needs are taken care of. I have been a customer of this dealership since 1984 and have enjoyed doing my new car buying out of the way to make sure my needs are taken care of. I have been a customer of this dealership since 1984 and have enjoyed doing my new car buying there.The owner seems like he knows all of his customers.This is something that I like.Karen Belanger has been my advisr for about 13 years and I prefer to have her wait on me because she does a great job. More

I have brought my 2 Toyotas to Alden for MA inspections and maintenance service for several years. I have always been very impressed with the promptness and courtesy of the staff in the service department and maintenance service for several years. I have always been very impressed with the promptness and courtesy of the staff in the service department.When a repair is needed, the procedure is explained fully and the total price is told up front. Every effort is made by the staff to help the customer (ex. shuttle service back home, and in my case, a pick-up at home the following morning when the car was kept overnight at my request. Alden really cares about customer satisfaction and makes every effort to help the customer in every way! VERY NICE PEOPLE!! More

Professional staff. Excellent customer service who went above and beyond to make our buying experience a pleasure. Great overall experience. Based on my experience with the sale and service of my car over above and beyond to make our buying experience a pleasure. Great overall experience. Based on my experience with the sale and service of my car over the time I've dealt with Alden I will be buying my next car from Alden.. More