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Alden Buick GMC

2.5

26 Lifetime Reviews

6 Whalers Way, Fairhaven, Massachusetts 02719 Directions
Sales: (508) 999-3300

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26 Reviews of Alden Buick GMC

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January 07, 2011

"The service and the service advisers are all ways going..."

- phaneuf

The service and the service advisers are all ways going out of the way to make sure my needs are taken care of. I have been a customer of this dealership since 1984 and have enjoyed doing my new car buying there.The owner seems like he knows all of his customers.This is something that I like.Karen Belanger has been my advisr for about 13 years and I prefer to have her wait on me because she does a great job.

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Recommend Dealer
Yes
Employees Worked With
Karen Belanger
January 04, 2011

"I have brought my 2 Toyotas to Alden for MA inspections..."

- vze1xrhi

I have brought my 2 Toyotas to Alden for MA inspections and maintenance service for several years. I have always been very impressed with the promptness and courtesy of the staff in the service department.When a repair is needed, the procedure is explained fully and the total price is told up front. Every effort is made by the staff to help the customer (ex. shuttle service back home, and in my case, a pick-up at home the following morning when the car was kept overnight at my request. Alden really cares about customer satisfaction and makes every effort to help the customer in every way! VERY NICE PEOPLE!!

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Recommend Dealer
Yes
Employees Worked With
Roy (service)
January 03, 2011

"A girlfriend of mine referred me to this dealer years ago..."

- BigJCab

A girlfriend of mine referred me to this dealer years ago and I’ve never been disappointed. The sales staff has always treated me with fairness, patience, and respect, and the service team is both honest and efficient. I’ve recommended this dealer to friends in the past and I will continue to do so in the future.

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Recommend Dealer
Yes
Employees Worked With
Craig (sales) / Bill (service)
January 03, 2011

"Professional staff. Excellent customer service who went..."

- msisson333

Professional staff. Excellent customer service who went above and beyond to make our buying experience a pleasure. Great overall experience. Based on my experience with the sale and service of my car over the time I've dealt with Alden I will be buying my next car from Alden..

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Recommend Dealer
Yes
Employees Worked With
Craig
October 27, 2010

"Shopped here for their top of the line SUV and ended up..."

- fiberkat

Shopped here for their top of the line SUV and ended up VERY disappointed. Went through phone calls and emails (yes I document everything) to ensure I would get the right deal when going to the dealership, and when I got there...the price changed by over 2300.00. 5 hours of wasted time and the usual we are only making 500.00 on this car line. Avoid the trap and get a confirmed quote in writing from the sales manager in email before coming. My quote came from a sales associate...doesn't count

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Recommend Dealer
No
Employees Worked With
John
June 28, 2004

"As is the case with most dealerships, they will have..."

- strause826

As is the case with most dealerships, they will have their hand planted firmly in your wallet from the moment you step foot onto their showroom until you sign the contract. In my case, Tony agreed to include taxes in my down payment, but when it came time to write up the financial paperwork, he suddenly had no recollection of the conversation.
The other thing that left a bad taste in my mouth was when Dave, the finance manager, called me the day after I bought my truck and informed me that I had to drive back because of a mistake that I had made when filling out the loan paperwork. Maybe it's just me but doesn't he get paid to make sure the paperwork is correct before the customer leaves?
This wouldn't have been so bad except that I live an hour and a half from the dealership and when I did drive back, it amounted to me scribbling over top of what I had already signed.
Also, I made an appointment ahead of time to see the vehicle but had to wait when I got to the dealership because one of the salesmen was driving it and had left it at home. Great coordination.
Overall, the staff I dealt with was very arrogant and sneaky and I would not recommend this dealership.

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Recommend Dealer
No
Employees Worked With
Tony S., Dave (finance)
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