Cavender Cadillac of Lubbock

Very frustrating experience. I emailed and called on a used bmw x6. Andrew the internet salesperson was great in the beginning. Car just came in so I was waiting for photos and a I emailed and called on a used bmw x6. Andrew the internet salesperson was great in the beginning. Car just came in so I was waiting for photos and a video since I was buying out of state . I sent them everything they needed, license , credit application. Saturday am Andrew sent me the video , I asked about shipping and he was talking with his manager . I agreed to handle the shipping myself. I told him I would take the car and was ready to give him a deposit while they did the paperwork. He said the finance manager would call me for my credit card in a couple of minutes . 45 minutes later he called and said they shipped the car to their BMW store . He would get it back and couldn’t take my deposit until he had the car back. After about 10 calls unanswered or returned and several emails they went dark. Andrew would not take my calls and didn’t have enough respect to even email me. Terrible customer service and a complete waste of my time. I would strongly recommend staying clear of trying to do business with a dealership that treats customers like this . Still no response after three days, they sold the car to someone else in the middle of me buying it . Lots of lies and a salesperson who has no integrity and lacks a back bone . More

My salesman Seff Rico had been great since day one. We leased out XTS and then learned it would know longer be made. He helped me purchase this beautiful car. leased out XTS and then learned it would know longer be made. He helped me purchase this beautiful car. More

Everyone was very professional, but Paul Stowick made the whole experience enjoyable. His attention to what we wanted couldn’t have been better. I would recommend he and Aldersons without hesitation. whole experience enjoyable. His attention to what we wanted couldn’t have been better. I would recommend he and Aldersons without hesitation. More

Top notch! Mona Diaz has gone above and beyond our needs when looking for a quality used vehicle! I’d use her every time! Thanks when looking for a quality used vehicle! I’d use her every time! Thanks More

Greeted exceptionally well by the first salesman who met me when I first drove up, Seff Rico Lance and Chris was Thorough salesman from start to finish. me when I first drove up, Seff Rico Lance and Chris was Thorough salesman from start to finish. More

Alderson is one of the best places to get your new car, salesman Paul Stowick was excellent at helping us get the car we wanted and the manager was great in giving us finance choices and making the deal salesman Paul Stowick was excellent at helping us get the car we wanted and the manager was great in giving us finance choices and making the deal work Lance Washam great people! Go and see them they will help! Thanks guys you were awesome!!! More

Morgan Mitchell did a good job following up on request and questions regarding the purchase of the GMC Sierra 1500. Getting the truck over to Discount Tire was a help in getting a task completed on a task and questions regarding the purchase of the GMC Sierra 1500. Getting the truck over to Discount Tire was a help in getting a task completed on a task I would be doing on this Friday the 13th of November. Paperwork at home was nice and fairly easy. If I had any complaint it would be that Morgan should not have taken a call as we were two pages in on paperwork and the phone lasted 7-10 minutes and though I did not spend 60k I believe Sales 101 would not have taught that lesson! Morgan Mitchell mentioned two things that would be addressed the passenger side mirror motor for folding would be repaired and the keys to the bed cover previous owner would be bringing them by dealership. Detail of truck was just okay I actually expected because of it being Anderson to be much better. All that said I would highly recommend Alderson Auto group to anyone. Please feel free to call and discuss any questions about my comments on this review More

Benny Bennett was great to work with again. This is our 6th or 7th vehicle that he has helped us with. We will be back again!!! 6th or 7th vehicle that he has helped us with. We will be back again!!! More

Benny Bennett was such a great salesman at Alderson Cadillac. Benny made the experience a wonderful and comforting one as he was so customer oriented. I would definitely recommend Benny as a salesperso Cadillac. Benny made the experience a wonderful and comforting one as he was so customer oriented. I would definitely recommend Benny as a salesperson. The overall experience was wonderful. He took extra time to carefully demonstrate all the apps and functions on our new Cadillac XT6. Thank You Benny for such a wonderful experience. Rodney and Joyce Collins More