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Alex Karras Lincoln Inc
Bradenton , FL
103 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 103 reviews
March 23, 2019
Excellent service The best service and customer care. We always feel like we are being advised of progress and other details. Loaner was perfect and delivery was even The best service and customer care. We always feel like we are being advised of progress and other details. Loaner was perfect and delivery was even better More
by Ramsey,,,james42
Employees Worked With
Stephanie and Rick
Helpful March 21, 2019
8 weeks too long to wait for repairs I signed authorization for repair for our car on December 28, 2018. It was to be ready on January 15th at the latest. The dealership did not communi I signed authorization for repair for our car on December 28, 2018. It was to be ready on January 15th at the latest. The dealership did not communicate the delays with us, except in one case out of 16 delays. Our car was not ready on Jan 18 but delayed until Jan. 25. The delay was then extended to Feb. 1. Then to Feb. 6 at noon. Then 5 p.m. Another delay: Feb 8 at 8 a.m., then noon, then 1:30, and finally 2:30. To be clear, we are at a total of 11 delays at this point. When I picked up the car at 2:30 p.m. on Feb. 8, I shared with Walt my displeasure with the time the repairs took, noting that the original estimate of 2-3 weeks was exceeded by at least 4 weeks. Rather than apologize for the unreasonable delays, Walt stated that the body shop’s average turnaround time was 7 weeks. Wow, is this true or was he being sarcastic? Either way it doesn't sound like a chance I will ever take again. After I approached the owner 3 times, including one time in which he "scolded" me for reporting his business to the BBB, he did offer to pay half of my deductible $250 (but he said he might have been more willing to negotiate had I not reported him). I rejected his offer, because he can't pawn off his poor practice and buy my silence for 250$, I contend that I should not have had to pay any of the deductible as my service was so ridiculously poor; not to mention that he was paid $10,000 by my insurance company. This review is not being done because of the money, it's being done because I wish that I would have known then what I know now about this business and I want to let other customers have both sides so they can make a well informed decision. More
by Ford Mustang
Employees Worked With
Rick Karras, Walt
March 09, 2018
Recent Car Lease We were very happy with the lease purchase experience at Alex Karras, and working with Tony DiBello was an absolute pleasure, as was our experience wi We were very happy with the lease purchase experience at Alex Karras, and working with Tony DiBello was an absolute pleasure, as was our experience with the Sales Manager, Tony. Could not have been treated better! More
by Clark
Employees Worked With
Tony DiBello
March 08, 2018
Love my MKC! Really enjoyed working with Tony! He was so patient and very helpful. No pressure whatsoever to make a final decision on what car I wanted. Everyone Really enjoyed working with Tony! He was so patient and very helpful. No pressure whatsoever to make a final decision on what car I wanted. Everyone we worked with from sales and finance were just wonderful to work with. More
by Phyllis C Bernarding
Employees Worked With
Tony DiBello, Tony and Finance.
March 04, 2018
NEW CAR Tony, our sales professional, did a great job in briefing me on the systems of the vehicle. He was clear accurate and concise during his brief. I wo Tony, our sales professional, did a great job in briefing me on the systems of the vehicle. He was clear accurate and concise during his brief. I would truly recommend him to a friend or relative, in the future. Clifford D. Snyder More
by CliffMU300
Employees Worked With
Tony
February 28, 2018
Lincoln Navigator. Just bought a Lincoln Navigator. Tony and Tony where great and made the transaction smooth. Tony helped a lot in getting the discount for disabled Vet Just bought a Lincoln Navigator. Tony and Tony where great and made the transaction smooth. Tony helped a lot in getting the discount for disabled Veteran. More
by eriktampabay
Employees Worked With
Tony, Tony
January 26, 2018
Great Dealer for Vets I was sold on a Hybrid, a Ford Motor Company Hybrid. They sponsor a buying program for disabled American veterans. The price is set in stone by the ma I was sold on a Hybrid, a Ford Motor Company Hybrid. They sponsor a buying program for disabled American veterans. The price is set in stone by the manufacturer and there can not be any deviation what so ever. There are two Lincoln Dealers near. This is the company that did not try to deviate from the program to garner additional profit. I am most thankful to their sales staff for their patience, and courtesy considering the pricing and loss of profit; especially my sales rep Roman. Again I thank Ford for the program but Alex Karras for not attempting deviation. More
by Disabled Vet
Employees Worked With
Roman
December 08, 2017
MKC Delivered! Another flawless transaction. I have been dealing with Alex Karras since moving to SRQ in 2003. Service is GREAT! That is why I keep coming back! Another flawless transaction. I have been dealing with Alex Karras since moving to SRQ in 2003. Service is GREAT! That is why I keep coming back! More
by dk-lbk
Employees Worked With
Roger Young
November 03, 2017
My lease ended Just turned in my MKX and drove away with a new MKX. With less than a day driving the new car I can tell you I am loving my car. Opening the back wi Just turned in my MKX and drove away with a new MKX. With less than a day driving the new car I can tell you I am loving my car. Opening the back with only a swipe of my foot is going to be so handy! Removing the welting on the driver seat will make long trips a lot more comfortable. And I love the new screen! More
by Eleanor B Perkins
Employees Worked With
Jerry Carroll, Rick Karras
September 20, 2017
Lerase End I turned in my MKZ and picked up a new MKC. I am very happy with the vehicle. Even with hurricane Irma raging, my lease rep, Jerry Carroll, obtained t I turned in my MKZ and picked up a new MKC. I am very happy with the vehicle. Even with hurricane Irma raging, my lease rep, Jerry Carroll, obtained the new vehicle, prepped it, and stored it until the hurricane passed, then delivered it in a professional manner. I have always had exceptional service from Alex Karras Lincoln, whether it be leasing a vehicle or servicing that vehicle. I would highly recommend them to anyone looking for quality vehicles and service. More
by zoey 4018
Employees Worked With
Jerry Carroll
