We visited this dealership on a "Research" trip, as we are considering vehicles to replace our 2015 Cadillac SRX next (2017) June. We had already visited local BMW, Jaguar, Audi, and Cadillac dealers, where we had helpful and informative sales persons. We had also visited another nearby Lincoln dealer, where the experience was less than POOR! Our experience at Alex Karras was OUTSTANDING! Our initial contact was with Roger Young, friendly, informative, helpful. We went back two days later with additional questions, and were greeted by Jerry Carroll as Roger was off that day. Another outstanding individual. As a result of our experience at Karras, a Lincoln MKX is near the top of our list. (Surprising as it may seem, none of the dealers we visited, with the exception of the poor experience mentioned above, asked for our name, address, or phone number!) NOTE: This review only pertains to sales personnel. As we have not yet purchased a vehicle at this dealership, we cannot evaluate service, or quality of work.