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Alexandria Toyota
Alexandria, VA
726 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 726 reviews
October 01, 2026
Brought Toyota Camry in for service in June 2025 to repair leaking sunroof. Paid around $3,000 for the repairs plus carpet replacement. Sunroof started leaking again a year later. Disappointing, but I repair leaking sunroof. Paid around $3,000 for the repairs plus carpet replacement. Sunroof started leaking again a year later. Disappointing, but I didn’t bother asking them to fix it since just over a year had passed. Went to an independent mechanic instead. More
by Leaky sunroof
Employees Worked With
September 29, 2026
Their service department is great. My service rep, Manriquez Rivera, has been taking care of my family’s vehicles for over 20 years. He is excellent! My service rep, Manriquez Rivera, has been taking care of my family’s vehicles for over 20 years. He is excellent! More
by pdecand
Employees Worked With
It was 6 years ago.
September 24, 2026
I’ve been coming here for more than a decade Wonderful service and always friendly service and always friendly More
by Michelle
Employees Worked With
September 24, 2026
Jenny Kirby’s service team did a fantastic job mitigating an intermittent horn problem on my 2005 Sequoia. Her team has been servicing my vehicle from day of new purchase and it recently turned over 280,000 an intermittent horn problem on my 2005 Sequoia. Her team has been servicing my vehicle from day of new purchase and it recently turned over 280,000 reliable miles. Thankyou for top notch service. More
by Mike
Employees Worked With
Jenny Kitby
September 18, 2026
When I visited, the customer was exceptionally well and everyone was kind and helping me around. Will visit again! everyone was kind and helping me around. Will visit again! More
by Gurjeet.1981
Employees Worked With
August 23, 2026
I bought a new 2026 Camry 10 days ago. Terrance was fantastic to work with, found me a car that met my needs, was responsive to my many questions and changes of decisions, worked hard to Terrance was fantastic to work with, found me a car that met my needs, was responsive to my many questions and changes of decisions, worked hard to get me a car that would meet my needs, and made the experience of buying a new car after 11 years in my previous vehicle a pleasant experience. The finance staff were personable and fun to talk to, even when I brought my own financing with me. From the sales side of the house, I'd recommend More
by Michael
Employees Worked With
Terrance Bond, Surafel Hunachew
July 27, 2026
Great purchasing and trade in experience. The sales rep was courageous and helpful and helped us get a fair price for the purchase and trade. We were very happy with our experience at Alexand The sales rep was courageous and helpful and helped us get a fair price for the purchase and trade. We were very happy with our experience at Alexandria Toyota. More
by saul.bracero
July 24, 2026
Service - I would say overall the staff and departments need to make better efforts with communication between the departments AND customers. The quality of work is great, but trying to get someone to hel need to make better efforts with communication between the departments AND customers. The quality of work is great, but trying to get someone to help you is a nightmare and arguing with me about my new vehicle when no one can even find it in any of the service departments. I got the run around with the blame game on who had it was nerve racking and frustrating. Please work on communication! More
by jmp1962
Employees Worked With
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