Alexandria Toyota

I had a wonderful experience at this dealership, they saved the day after a smaller local Toyota dealership in Prince Frederick, MD nearly forced me away from Toyota all together with exceptionally rude saved the day after a smaller local Toyota dealership in Prince Frederick, MD nearly forced me away from Toyota all together with exceptionally rude and unprofessional behavior. My salesman, Sangar and the sales manager, Ale, stepped in and made me feel valued and appreciated. They worked diligently and quickly to get me the most possible money for my trade and the best price for my 4Runner Hybrid. The whole purchase process was fast, the finance department was fantastic and I was in an out in record time! I also appreciate they accommodated my schedule and stayed open later to finish the deal, no one complained, everyone smiled and I felt like a human being and not just a statistic like I have at many other dealers. This dealership is amazing, I highly recommend them if you are looking for a Toyota! More

Straightforward and very efficient experience. Low key pressure for upsales and easy to deal with. Low key pressure for upsales and easy to deal with. More

Very professional very nice and kind people and they make easy for me from A to Z easy for me from A to Z More

Great Service, especially the internet sales department. The managers were extremely helpful as well and the process was quick and easy! The managers were extremely helpful as well and the process was quick and easy! More

It was a great experience working with Alexandria Toyota. The entire process was smooth, professional, and welcoming from start to finish. I sincerely appreciate the support and assistance provided by Surafe The entire process was smooth, professional, and welcoming from start to finish. I sincerely appreciate the support and assistance provided by Surafel and Ali throughout the whole experience. They were patient, knowledgeable, and always willing to answer my questions and make sure everything was handled clearly and efficiently. Thank you again for the excellent customer service and support. I truly appreciate the positive experience and would highly recommend this dealership to others. More

I hope the team at Alexandria Toyota gets to read this review because they truly earned it. After spending less than an hour there, I immediately understood why this dealership has so many great reviews. review because they truly earned it. After spending less than an hour there, I immediately understood why this dealership has so many great reviews. Going in, I honestly expected that at such a high-volume Toyota dealership I would feel like “just another customer.” That was completely the opposite of my experience. Everyone was welcoming, professional, and genuinely willing to help in any way they could. A special thank you to both Alis, Leo, Yared, Andrew, and Thomas for making the entire process smooth, fast, and stress-free while also helping me get a great deal on my new Toyota RAV4. Their teamwork, professionalism, and customer service truly stood out. If you are looking for a Toyota dealership in the Alexandria / Northern Virginia area that values customers, works efficiently, and treats people with respect, I highly recommend Alexandria Toyota. More

Cheerful, no surprises with prices. No pressure in selling other add-ons. Salesman could be better trained in the features of the vehicle. Could not explain a couple of questions aske No pressure in selling other add-ons. Salesman could be better trained in the features of the vehicle. Could not explain a couple of questions asked. More

I had a disappointing experience with this dealership regarding a deposit refund for a Camry LE purchase. Before paying the deposit, I specifically asked whether the deposit would be refundable if the regarding a deposit refund for a Camry LE purchase. Before paying the deposit, I specifically asked whether the deposit would be refundable if the trade-in offer came back much lower than expected. I was assured by the sales representative that this would not be a problem. However, when the dealership later offered more than $6,000 below Toyota’s online trade-in estimate for my vehicle, I decided not to proceed with the purchase and requested a refund. The representative consulted management and confirmed that the refund would be processed. The issue is that I paid a $1,030 deposit but only received $1,000 back. At no point was I informed that any portion would be non-refundable, and no explanation for the missing $30 was provided. When I contacted the sales representative for clarification, I was told the matter “had nothing to do with him,” and my number was subsequently blocked, preventing further communication. The amount itself is small, but the lack of transparency and professionalism was disappointing. I hope the dealership improves how it handles customer communication and refund issues in the future. More

Good service department and good showroom. They sold me exactly what I was looking for They sold me exactly what I was looking for More

We had a great experience working with Sultan during my mom’s car purchase. He was professional, helpful, and made the whole process smooth and easy. He answered our questions clearly, was very patient, an mom’s car purchase. He was professional, helpful, and made the whole process smooth and easy. He answered our questions clearly, was very patient, and made sure everything went well from start to finish. Sultan was also friendly and responsive, which we really appreciated. Thank you, Sultan, for your help and for making the experience such a positive one. We definitely recommend working with him. More