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Alexandria Toyota
Alexandria, VA
675 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 675 reviews
October 09, 2025
Manny has been my go to person for service on my Avalon for many years and now my Crown. He has always been exceptional and it is always a pleasure coordinating with him on my car repairs. I do not know for many years and now my Crown. He has always been exceptional and it is always a pleasure coordinating with him on my car repairs. I do not know Jim Brotherton. I always work with Manny. I only schedule when he is there :) More
by PROBINSON4
Employees Worked With
Manny
October 09, 2025
I have been having my RAV4 serviced at Alexandria Toyota. I’ve worked with Simpy and she has done a great job explaining service needs to me and letting me know the timing and status of the work. I’ve worked with Simpy and she has done a great job explaining service needs to me and letting me know the timing and status of the work. More
by jbmo23
Employees Worked With
Simpy Behl
October 02, 2025
They showed me a KBB value for my trade-in that I believe was fraudulent, based on 98k miles not 92k miles. was fraudulent, based on 98k miles not 92k miles. More
by emeldamom
Employees Worked With
October 01, 2025
Special thanks to Jenny Kirby and Suzan Danfora. Jenny Kirby, Service Advisor, offered a rental vehicle while my vehicle was serviced, which saved me time waiting at the dealership. She has great Jenny Kirby, Service Advisor, offered a rental vehicle while my vehicle was serviced, which saved me time waiting at the dealership. She has great advisory skills, such as collecting information, and advised me on necessary vehicle services In addition, Suzan Danfora, Service Dept. Specialist effectively communicated with me upon my return with the rental vehicle. She actively listened to my story and maintained professionalism. More
by daisy4yourionly
Employees Worked With
Suzan Danfora
September 29, 2025
My overall experience every time has been amazing! This team gets the job DONE! I love how they take great care of my car. As a female, I don't know all the ins and outs of maintenance, but I trust t This team gets the job DONE! I love how they take great care of my car. As a female, I don't know all the ins and outs of maintenance, but I trust them wholeheartedly!!!!!!! More
by Kinyetta
Employees Worked With
Mandy was great
September 23, 2025
Manny was my service advisor;. He's been a blessing and an excellent and very reliable source. He's been very open and honest., and extremely helpful regarding what a vehicle needs He's been a blessing and an excellent and very reliable source. He's been very open and honest., and extremely helpful regarding what a vehicle needs and its maintenance. I really appreciate it. He's the epitome of an employee that's well overdue for a promotional role and more money. Some things one can't teach, and Manny has it. Whenever I come over, I refer many clients to him because of how well of a job Alexandria Toyota does when it comes down to vetting and hiring the best employees. Christ bless the team! More
by 2014 Rav 4 XLE
Employees Worked With
Manriquez Rivera
September 20, 2025
Special thanks to Thomas Ramey on the service team! Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming from the passenger side of the car. More
by camrydriver
September 12, 2025
I have been extremely happy with the service I have gotten at this dealership. Simply is the best! gotten at this dealership. Simply is the best! More
by Susanstarrsthompson
Employees Worked With
September 11, 2025
I really appreciate the help of the Sales Professional Wesley and the Manager Basil. They were supper attentive, informative and exceeded my expectations. The car that I bought had two scratches on the fe Wesley and the Manager Basil. They were supper attentive, informative and exceeded my expectations. The car that I bought had two scratches on the fender and a couple on the bumper. After the first service, I was not happy with the scratches on the back and asked to have a refund or another complimentary service. I left my car again for another service. The car looked brand new. Wesley answered all my questions and was readily available to meet me and be flexible to my visits at the dealership. Basil was willing to negotiate price and they were both professional, friendly and put the customer first for sure. I definitely recommend this Alexandria Toyota and I would 100% do business with them again! More
by Nicole.d.tomazi
Employees Worked With
Wesley Ramos and Basil
