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Alexandria Toyota

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.7
681 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 681 reviews

November 05, 2025

Did the normal service check quickly and with good communication about what needed to be fixed. More

by jeff_tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manriquez Rivera
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November 03, 2025

Great friendly service adviser. Keeping informed either with text or in person about the progress of maintenance. More

by bisep12000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Ramey
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Nov 05, 2025 -

Alexandria Toyota responded

Thank you so much for your kind words! We are thrilled to hear that Thomas provided you with great service and kept you updated throughout your visit. Your satisfaction means a lot to us, and we will be sure to share your feedback with Thomas and the rest of our team. We look forward to seeing you again at your next service appointment!

November 03, 2025

“My experience at Alexandria was excellent. Sam Demissie provided outstanding customer service—professional, patient, and extremely helpful throughout the process. I’m very happy with my purcha More

by Nitin Patel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Demissie
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Nov 05, 2025 -

Alexandria Toyota responded

Thank you for sharing your wonderful experience, Nitin! We are delighted to hear that Sam provided such professional and helpful service throughout your car-buying journey. Your recommendation means a lot to us, and we are so glad you are happy with your new vehicle. We will be sure to share your kind words with Sam and the rest of our team. Enjoy your new ride!

October 25, 2025

I was helped by SALES REPRENSENTATIVE: Lamin Mattews and received excellent service. He was attentive . As a result I decided to purchase a new 2025 Toyota Camry. Jo Ann Edelin More

by Jaedelin
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lamin Matthews
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Oct 28, 2025 -

Alexandria Toyota responded

Thank you so much for your kind words, Jo Ann! We’re thrilled to hear that Lamin Matthews provided you with excellent service and helped make your purchase of a new 2025 Toyota Camry a great experience. We truly appreciate your business and your feedback. Enjoy your new Camry!

October 25, 2025

The salesperson was great but finishing ny purchase took a long time… because I was paying in cash. Evidently, people in the back office were less interested in me closing the deal since I was not going to More

by wcruzado1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar
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Oct 28, 2025 -

Alexandria Toyota responded

Thank you for sharing your feedback. We’re glad to hear that your salesperson provided great service, but we’re very sorry to learn that the purchase process took longer than expected. Your experience is important to us, and we truly appreciate you bringing this to our attention. Please contact our Customer Relations Manager, Laura, at 703-778-3802, so we can address your concerns directly and ensure a better experience moving forward.

October 14, 2025

Outstanding service and superb communication throughout the day. The desk agent, Christian is awesome Never have an issue with the work More

by martyschweitzer1
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Oct 16, 2025 -

Alexandria Toyota responded

Thank you so much for the great feedback, Marty! We're happy to hear you received outstanding service and consistent communication throughout your visit. Christian truly is an asset to our team, and we’re glad he made your experience a smooth one. We appreciate your continued trust and look forward to seeing you next time!

October 09, 2025

Manny has been my go to person for service on my Avalon for many years and now my Crown. He has always been exceptional and it is always a pleasure coordinating with him on my car repairs. I do not know More

by PROBINSON4
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Manny
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Oct 13, 2025 -

Alexandria Toyota responded

Thank you so much for your continued trust and loyalty over the years! We're thrilled to hear that Manny has consistently provided you with exceptional service — he's truly a valued member of our team. It's wonderful to know that working with him makes your service experience smooth and enjoyable. We’ll be sure to pass along your kind words to him. Looking forward to seeing you and your Crown again soon!

October 09, 2025

I have been having my RAV4 serviced at Alexandria Toyota. I’ve worked with Simpy and she has done a great job explaining service needs to me and letting me know the timing and status of the work. More

by jbmo23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simpy Behl
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Oct 13, 2025 -

Alexandria Toyota responded

Thank you for sharing your experience! We're so glad to hear that Simpy has been taking great care of you and your RAV4. Clear communication and excellent service are what we strive for, and it's wonderful to know Simpy delivered just that. We appreciate your continued trust in Alexandria Toyota and look forward to seeing you at your next visit!

October 02, 2025

They showed me a KBB value for my trade-in that I believe was fraudulent, based on 98k miles not 92k miles. More

by emeldamom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Brotherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2025 -

Alexandria Toyota responded

Thank you for bringing this to our attention. We’re sorry to hear about your concerns regarding the trade-in valuation and we take matters like this seriously. We’d appreciate the opportunity to review the details with you directly and clear up any discrepancies. At your convenience, please contact our Customer Relations Manager, Laura, at 703-778-3802. She’ll be happy to assist and make sure your concerns are fully addressed.

October 01, 2025

Special thanks to Jenny Kirby and Suzan Danfora. Jenny Kirby, Service Advisor, offered a rental vehicle while my vehicle was serviced, which saved me time waiting at the dealership. She has great More

by daisy4yourionly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzan Danfora
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Oct 06, 2025 -

Alexandria Toyota responded

Thank you so much for your thoughtful feedback! We're thrilled to hear that Jenny and Suzan took great care of you during your visit. Jenny’s attention to detail and willingness to go the extra mile — like arranging a rental — really reflect the level of service we strive to provide. We're also glad Suzan made your return process smooth and professional. We'll be sure to pass along your kind words to both of them. Thanks again for choosing us, and we look forward to seeing you next time!

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