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Alexandria Toyota

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.7
684 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 684 reviews

November 20, 2025

Excellent work and great customer service. Tom P is the best. Would recommend Alex Toyota any day. More

by skaroly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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November 15, 2025

I was pressured into purchasing a new tire without proper diagnosis. The desk agent made the recommendation before the technician even examined my car, then pressured him to agree with her assessment. More

by Sbenabdisally 65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Brotherton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simpy Behl
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Nov 19, 2025 -

Alexandria Toyota responded

Thank you for sharing your concerns with us. We're very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we take situations like this very seriously. To help us better understand what happened and address it properly, please contact our Customer Relations Manager, Laura, at 703-778-3802 at your earliest convenience. We would really value the opportunity to speak with you directly and make this right.

November 06, 2025

It was easy to make an appointment. The work was done in a reasonable amount of time. The work was, as always, good. This is not the closest dealer to me, but this is a place that I More

by Happy Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby, Regina White
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Nov 11, 2025 -

Alexandria Toyota responded

Thank you for your continued trust in Alexandria Toyota! We're glad to hear that your service experience was smooth and that your car is still running like new after all these years. Your loyalty means a lot to us, and we look forward to keeping your vehicle in great shape for many more miles!

November 05, 2025

Did the normal service check quickly and with good communication about what needed to be fixed. More

by jeff_tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manriquez Rivera
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Nov 11, 2025 -

Alexandria Toyota responded

Thank you for sharing your experience, Jeff! We're happy to hear that your service visit was quick and that our team kept you well informed throughout the process. We appreciate your trust in Alexandria Toyota and look forward to serving you again!

November 03, 2025

Great friendly service adviser. Keeping informed either with text or in person about the progress of maintenance. More

by bisep12000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Ramey
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Nov 05, 2025 -

Alexandria Toyota responded

Thank you so much for your kind words! We are thrilled to hear that Thomas provided you with great service and kept you updated throughout your visit. Your satisfaction means a lot to us, and we will be sure to share your feedback with Thomas and the rest of our team. We look forward to seeing you again at your next service appointment!

November 03, 2025

“My experience at Alexandria was excellent. Sam Demissie provided outstanding customer service—professional, patient, and extremely helpful throughout the process. I’m very happy with my purcha More

by Nitin Patel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Demissie
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Nov 05, 2025 -

Alexandria Toyota responded

Thank you for sharing your wonderful experience, Nitin! We are delighted to hear that Sam provided such professional and helpful service throughout your car-buying journey. Your recommendation means a lot to us, and we are so glad you are happy with your new vehicle. We will be sure to share your kind words with Sam and the rest of our team. Enjoy your new ride!

October 25, 2025

The salesperson was great but finishing ny purchase took a long time… because I was paying in cash. Evidently, people in the back office were less interested in me closing the deal since I was not going to More

by wcruzado1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar
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Oct 28, 2025 -

Alexandria Toyota responded

Thank you for sharing your feedback. We’re glad to hear that your salesperson provided great service, but we’re very sorry to learn that the purchase process took longer than expected. Your experience is important to us, and we truly appreciate you bringing this to our attention. Please contact our Customer Relations Manager, Laura, at 703-778-3802, so we can address your concerns directly and ensure a better experience moving forward.

October 25, 2025

I was helped by SALES REPRENSENTATIVE: Lamin Mattews and received excellent service. He was attentive . As a result I decided to purchase a new 2025 Toyota Camry. Jo Ann Edelin More

by Jaedelin
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lamin Matthews
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Oct 28, 2025 -

Alexandria Toyota responded

Thank you so much for your kind words, Jo Ann! We’re thrilled to hear that Lamin Matthews provided you with excellent service and helped make your purchase of a new 2025 Toyota Camry a great experience. We truly appreciate your business and your feedback. Enjoy your new Camry!

October 14, 2025

Outstanding service and superb communication throughout the day. The desk agent, Christian is awesome Never have an issue with the work More

by martyschweitzer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Oct 16, 2025 -

Alexandria Toyota responded

Thank you so much for the great feedback, Marty! We're happy to hear you received outstanding service and consistent communication throughout your visit. Christian truly is an asset to our team, and we’re glad he made your experience a smooth one. We appreciate your continued trust and look forward to seeing you next time!

October 09, 2025

I have been having my RAV4 serviced at Alexandria Toyota. I’ve worked with Simpy and she has done a great job explaining service needs to me and letting me know the timing and status of the work. More

by jbmo23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simpy Behl
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Oct 13, 2025 -

Alexandria Toyota responded

Thank you for sharing your experience! We're so glad to hear that Simpy has been taking great care of you and your RAV4. Clear communication and excellent service are what we strive for, and it's wonderful to know Simpy delivered just that. We appreciate your continued trust in Alexandria Toyota and look forward to seeing you at your next visit!

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