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Alexandria Toyota

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.6
689 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 689 reviews

January 24, 2026

They cheated me, especially Mohammed Jaber. They've been putting the wrong oil in my car for 12 months. They're robbing us. More

by taphamouhamed1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Brotherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They cheated me, especially Mohammed Jaber. They've been putting the wrong oil in my car for 12 months. They're robbing us.
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January 23, 2026

Service was great . My technician explained everything to me. Cashier was very helpful and pleasant. The porter staff washed my truck. The prices were lower than I expec More

by Jabir911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 25, 2026 -

Alexandria Toyota responded

Thank you for the great feedback! We’re happy to hear that your service experience was excellent—from clear communication with your technician to helpful support at checkout and a freshly washed truck. We’re also glad our pricing exceeded your expectations. We appreciate you choosing Alexandria Toyota and look forward to seeing you again!

January 17, 2026

very professional and courteous from start to finish and they handled me very well to make sure that I got what wanted More

by trinitab61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Matthews
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Jan 21, 2026 -

Alexandria Toyota responded

Thank you for the great feedback! We’re happy to know your experience was smooth and well handled from beginning to end. Helping you get what you wanted is always our goal—we hope to see you again soon!

January 16, 2026

All are very professional from the sale manager to the sale person. I suggest all buyers to visit Alexandria Toyota. More

by k96usa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mateen Karzai
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Jan 21, 2026 -

Alexandria Toyota responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Our team works hard to provide professional service, and we’re glad it showed. We look forward to welcoming you again at Alexandria Toyota.

January 12, 2026

Great customer service. Keeping informed with text and in person about the progress of maintenance and issues. More

by SL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2026 -

Alexandria Toyota responded

Thank you for the great review! We're thrilled to hear that you were kept informed during your visit with us. Thank you for choosing Alexandria Toyota! We look forward to serving you again soon!

January 08, 2026

Omar Reid was friendly and helpful and the finance guy was quick and helpful and I would definitely go back when it's time to buy another car. More

by kawitt625
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Reid, Aryan in finance.
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Jan 10, 2026 -

Alexandria Toyota responded

Karen, thank you for your wonderful feedback and for choosing Alexandria Toyota! We’re happy to hear that Omar was friendly and helpful, and that our finance team made the process quick and easy for you. We truly appreciate your trust in us and look forward to welcoming you back when it’s time for your next vehicle. Enjoy your new car, and thank you again!

November 20, 2025

Excellent work and great customer service. Tom P is the best. Would recommend Alex Toyota any day. More

by skaroly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
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Nov 23, 2025 -

Alexandria Toyota responded

Thank you so much for the wonderful feedback! We’re thrilled to hear you received excellent service and that Tom made such a great impression. Your recommendation means a lot to us. We truly appreciate your support for Alexandria Toyota!

November 15, 2025

I was pressured into purchasing a new tire without proper diagnosis. The desk agent made the recommendation before the technician even examined my car, then pressured him to agree with her assessment. More

by Sbenabdisally 65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Brotherton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simpy Behl
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Nov 19, 2025 -

Alexandria Toyota responded

Thank you for sharing your concerns with us. We're very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we take situations like this very seriously. To help us better understand what happened and address it properly, please contact our Customer Relations Manager, Laura, at 703-778-3802 at your earliest convenience. We would really value the opportunity to speak with you directly and make this right.

November 06, 2025

It was easy to make an appointment. The work was done in a reasonable amount of time. The work was, as always, good. This is not the closest dealer to me, but this is a place that I More

by Happy Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby, Regina White
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Nov 11, 2025 -

Alexandria Toyota responded

Thank you for your continued trust in Alexandria Toyota! We're glad to hear that your service experience was smooth and that your car is still running like new after all these years. Your loyalty means a lot to us, and we look forward to keeping your vehicle in great shape for many more miles!

November 05, 2025

Did the normal service check quickly and with good communication about what needed to be fixed. More

by jeff_tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manriquez Rivera
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Nov 11, 2025 -

Alexandria Toyota responded

Thank you for sharing your experience, Jeff! We're happy to hear that your service visit was quick and that our team kept you well informed throughout the process. We appreciate your trust in Alexandria Toyota and look forward to serving you again!

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