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Alexandria Toyota
Alexandria, VA
628 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 628 reviews
May 02, 2025
Our 4Runner has been serviced there ever since we purchased it. Manny is our current service lead and is excellent. The service is always transparent, efficient quick and fair. There is a real perso purchased it. Manny is our current service lead and is excellent. The service is always transparent, efficient quick and fair. There is a real personal touch. More
by scotthajost
Employees Worked With
Manny Rivera
April 28, 2025
Very happy with the Service Department. Went in for new tires and when they ran diagnostic tests they discovered a problem with rats attaching my engine block unbeknownst to me. Caught it b Went in for new tires and when they ran diagnostic tests they discovered a problem with rats attaching my engine block unbeknownst to me. Caught it before the nasty rodents did additional damage, like chewing through wires. That’s excellent Custom Service from the Service Department. I’ll definitely go back to Alexandria Toyota in Virginia!. More
by RW
Employees Worked With
Did not work with sales
April 24, 2025
Mohammad Jabir is absolutely fabulous and the best service rep. He's exceptionally knowledgeable, proactive, responsive, cost conscious, customer oriented, puts in an unbelievable amount of hours - s service rep. He's exceptionally knowledgeable, proactive, responsive, cost conscious, customer oriented, puts in an unbelievable amount of hours - so he always seems to be there, and is always cheerful and a pleasure to work with. He's the reason I drive over 70 miles to just to have my oil changed when that's all my car needs. And needless to say the only person I take my car to when it needs more than an oil change. More
by nlmendonca3
Employees Worked With
Mohammad Jabir
April 22, 2025
John N is a snitch and can't back his remarks. Had a deal well worked out. Walks in the back office and tells that I use a broker while im signing. Had a deal well worked out. Walks in the back office and tells that I use a broker while im signing. More
by terrypat
Employees Worked With
John N
April 21, 2025
Alexandria Toyota is easy to deal with and close to where I live. They also have an excellent service department. I live. They also have an excellent service department. More
by babrown1951
April 10, 2025
I had a great experience with Alexandria Toyota on my recent new car purchase. The car that I wanted was in transit. Marco Trigoso from sales helped secure the vehicle and kept me informed of the vehicl recent new car purchase. The car that I wanted was in transit. Marco Trigoso from sales helped secure the vehicle and kept me informed of the vehicle status as it worked its way to the dealership. Marco called when the car arrived two weeks later and I went to pick it up. I met with Imad Alkadi , Finance Manager. Imad was great. Explained everything in detail, answered all my questions. I signed a few documents and out the door. The car was ready out front. I think the whole process was about two hours. This was a low stress process and transparent with numbers and paperwork. Nice work Marco and Imad! Thank you. More
by SC703
Employees Worked With
Marco Trigoso, Imad Alkadi
April 09, 2025
The service department is terrific. Despite the many cars they had to deal with, they were as quick as possible and had me out of there exactly when promised. Thank you! Despite the many cars they had to deal with, they were as quick as possible and had me out of there exactly when promised. Thank you! More
by icardon
Employees Worked With
Regina White
April 09, 2025
I recently purchased my second vehicle from Alexandria Toyota. The salesman was very straightforward and help me get through the process quickly; he made sure I knew what to expect. Plenty of cars to chos Toyota. The salesman was very straightforward and help me get through the process quickly; he made sure I knew what to expect. Plenty of cars to chose from and I purchased my dream car. More
by dgfspring
April 07, 2025
Jenny has been my service rep over the years for my 2005 Prius and now my 2022 Prius. I always wait for my car and she keeps me up-to-date as to the time it will be ready. She always tells me what to expec Prius and now my 2022 Prius. I always wait for my car and she keeps me up-to-date as to the time it will be ready. She always tells me what to expect as she hears from the mechanic and then reviews the final read out so I can anticipate when my brakes, tires, etc. will need attention. She is knowledgeable and always pleasant. More
by shanna1016
Employees Worked With
March 27, 2025
Mr. Leonel Munoz had been my service representative for years. He had done a remarkable job keeping me well-informed of the time frame my vehicle will be completed. Such extraordinary customer service skil years. He had done a remarkable job keeping me well-informed of the time frame my vehicle will be completed. Such extraordinary customer service skills. He is definitely due for some type of incentive. Kudos to a job well done. More
by JB
Employees Worked With
Leonel Munoz
