Alexandria Toyota

I came, my car was serviced in a timely manner (everything in order). A positive, professional service. (everything in order). A positive, professional service. More

When I visited, the customer was exceptionally well and everyone was kind and helping me around. Will visit again! everyone was kind and helping me around. Will visit again! More

I bought a new 2026 Camry 10 days ago. Terrance was fantastic to work with, found me a car that met my needs, was responsive to my many questions and changes of decisions, worked hard to Terrance was fantastic to work with, found me a car that met my needs, was responsive to my many questions and changes of decisions, worked hard to get me a car that would meet my needs, and made the experience of buying a new car after 11 years in my previous vehicle a pleasant experience. The finance staff were personable and fun to talk to, even when I brought my own financing with me. From the sales side of the house, I'd recommend More

Great purchasing and trade in experience. The sales rep was courageous and helpful and helped us get a fair price for the purchase and trade. We were very happy with our experience at Alexand The sales rep was courageous and helpful and helped us get a fair price for the purchase and trade. We were very happy with our experience at Alexandria Toyota. More

Service - I would say overall the staff and departments need to make better efforts with communication between the departments AND customers. The quality of work is great, but trying to get someone to hel need to make better efforts with communication between the departments AND customers. The quality of work is great, but trying to get someone to help you is a nightmare and arguing with me about my new vehicle when no one can even find it in any of the service departments. I got the run around with the blame game on who had it was nerve racking and frustrating. Please work on communication! More

Great experience at this dealership! Omar provided excellent service and helped me get a great deal on my dream car. Highly recommend! Omar provided excellent service and helped me get a great deal on my dream car. Highly recommend! More

We left this dealership feeling disappointed—not because we couldn't make a deal, but because the experience made us question the honesty and transparency of the process. We were contacted by a manager w we couldn't make a deal, but because the experience made us question the honesty and transparency of the process. We were contacted by a manager who made us feel like we had been personally selected for a special opportunity. We were told that if we traded in our current RAV4 for a new one, we could keep a similar monthly payment. That promise is what encouraged us to come into the dealership. Once we arrived, however, the conversation changed. The numbers presented were not what we had been led to believe over the phone. When we questioned this, the salesperson repeatedly said, "You're getting a brand-new car, how can you expect the same payment?" making us feel as though our expectation was unreasonable—even though it was based on what we were originally promised. This experience showed us the unfortunate side of the car dealership game: making customers feel special and excited enough to come in, only for the reality to be different once they are sitting at the desk. A few important notes for anyone shopping for a vehicle: • If a manager calls you about a "special deal" and makes you feel like you were specifically chosen, do your research and ask for everything in writing. • If they call you while you are already at the dealership for service and act as if they didn't know you were there, consider that a red flag. • If a promise is made at the beginning of the conversation, write it down. Pay close attention because the numbers and terms can change as you move through the process. • Never feel bad for asking them to review the numbers repeatedly. My wife felt uncomfortable asking questions over and over, but this is a major financial decision. You have every right to fully understand every number before agreeing to anything. • Do not negotiate based only on the monthly payment. A salesperson saying, "It's only $10 more a month" can be misleading when that difference is multiplied over 60–72 months. Always focus on the total price, APR, and total amount financed. Most importantly, remember: you are not obligated to buy a car that day. Take your time. Ask questions. Walk away if the numbers do not make sense. You actually have more leverage when you slow down and make them clearly show all the details. I am choosing not to name individuals because I do not believe this is about one salesperson or one manager. This is about the overall experience and making future customers aware. Buying a vehicle is a major financial decision, and trust should be the foundation of that experience. Unfortunately, that trust was missing during ours. More