Alexandria Toyota

I would not recommend using Alexandria Toyota. I signed a contract to buy a RAV4, and it said that it would include a roof rack. I told the salesman I didn’t want the roof rack and then immediatel I signed a contract to buy a RAV4, and it said that it would include a roof rack. I told the salesman I didn’t want the roof rack and then immediately said that I did want it. He told me no problem the car would come with the roof rack and we signed the contract. I went to pick up the car, and it was not there. The manager was so incredibly rude. He said that no such contract existed. I told him to check the emails. He told me it didn’t exist. When I got home and had access to my computer I emailed it to the business manager. I then called and spoke to at least 3 different people they all told me how important customer relations were but never resolved the problem despite having an email with a signed contract. I would not recommend using Alexandria Toyota they did not honor their contract. The roof rack is a part that is valued at $310 so not worth any more hassle. They were dishonest and did not honor their contract and were incredibly rude. More

This is my second time to buy a car from Alexanderia Toyota I know three more dealerships but this is uniquely arranged and everything is fine and I appreciate the entire process that you have. Toyota I know three more dealerships but this is uniquely arranged and everything is fine and I appreciate the entire process that you have. More

I never truly felt like a number until i went to this dealership . after Sanger took a deposit for a white sequoia capstone in may and telling me it would be an order ; I come to find out that the car a dealership . after Sanger took a deposit for a white sequoia capstone in may and telling me it would be an order ; I come to find out that the car already had plenty of miles on it ! without my knowledge after saying the car was ordered for me ?! I told him I would be willing to wait for another one , instead of saying sorry or being patient with me he along with the general manager Yared Manalebih offered me more money off . I told him its not about the money ... I just dont want anyone to drive my car . I told him the car is a rare car for me . He proceeded to tell me the TRD pro is a more trim for the car and even if that were the case I do not think that I should be treated this way as I pay a lot of money to purchase a car brand new and if I choose to not want to have random people drive my new car I should have that option , I bought my mustangs brand new as well and the ford dealers respected my wishes and never drove the cars or if it was needing to be towed from another store I would have gladly paid the tow . I told him I would be willing to wait and or pay the tow if the next car needed to be moved as well and he refused and told me he would be giving my money back . Please buyer beware , the service here was extremely bad purchase a car from any other Toyota store in Alexandria More

I had a wonderful experience at this dealership, they saved the day after a smaller local Toyota dealership in Prince Frederick, MD nearly forced me away from Toyota all together with exceptionally rude saved the day after a smaller local Toyota dealership in Prince Frederick, MD nearly forced me away from Toyota all together with exceptionally rude and unprofessional behavior. My salesman, Sangar and the sales manager, Ale, stepped in and made me feel valued and appreciated. They worked diligently and quickly to get me the most possible money for my trade and the best price for my 4Runner Hybrid. The whole purchase process was fast, the finance department was fantastic and I was in an out in record time! I also appreciate they accommodated my schedule and stayed open later to finish the deal, no one complained, everyone smiled and I felt like a human being and not just a statistic like I have at many other dealers. This dealership is amazing, I highly recommend them if you are looking for a Toyota! More

Straightforward and very efficient experience. Low key pressure for upsales and easy to deal with. Low key pressure for upsales and easy to deal with. More

Very professional very nice and kind people and they make easy for me from A to Z easy for me from A to Z More

Great Service, especially the internet sales department. The managers were extremely helpful as well and the process was quick and easy! The managers were extremely helpful as well and the process was quick and easy! More

It was a great experience working with Alexandria Toyota. The entire process was smooth, professional, and welcoming from start to finish. I sincerely appreciate the support and assistance provided by Surafe The entire process was smooth, professional, and welcoming from start to finish. I sincerely appreciate the support and assistance provided by Surafel and Ali throughout the whole experience. They were patient, knowledgeable, and always willing to answer my questions and make sure everything was handled clearly and efficiently. Thank you again for the excellent customer service and support. I truly appreciate the positive experience and would highly recommend this dealership to others. More

I hope the team at Alexandria Toyota gets to read this review because they truly earned it. After spending less than an hour there, I immediately understood why this dealership has so many great reviews. review because they truly earned it. After spending less than an hour there, I immediately understood why this dealership has so many great reviews. Going in, I honestly expected that at such a high-volume Toyota dealership I would feel like “just another customer.” That was completely the opposite of my experience. Everyone was welcoming, professional, and genuinely willing to help in any way they could. A special thank you to both Alis, Leo, Yared, Andrew, and Thomas for making the entire process smooth, fast, and stress-free while also helping me get a great deal on my new Toyota RAV4. Their teamwork, professionalism, and customer service truly stood out. If you are looking for a Toyota dealership in the Alexandria / Northern Virginia area that values customers, works efficiently, and treats people with respect, I highly recommend Alexandria Toyota. More

Cheerful, no surprises with prices. No pressure in selling other add-ons. Salesman could be better trained in the features of the vehicle. Could not explain a couple of questions aske No pressure in selling other add-ons. Salesman could be better trained in the features of the vehicle. Could not explain a couple of questions asked. More