Alexandria Toyota

Outstanding Service from Chriss Hazard at Jack Taylors SC. My wife's SUV needed the 30k mile service. After being told how much it would cost at another dealer I decided to schedule it at Jack Taylors' Alexan My wife's SUV needed the 30k mile service. After being told how much it would cost at another dealer I decided to schedule it at Jack Taylors' Alexandria Toyota. I was impressed by the level of customer service I received there, from the minute I pulled in to their state of the art service bay. I was greeted by the service writer who quickly checked me in. Mohamed explained what would be done to my car and the time it would take to do it. I decided to wait at the customer lounge witch was very cozy and had many amenities internet connection, private desks, wi-fi, refreshments. The service on my car was completed ahead of time, and below what I would have paid elsewhere. Chriss Hazard and his staff should be commended for their courteous, friendly and professional manner. I usually take my cars to Lexus from now on I will save money and get better service by my friends at Jack Taylors' Alexandria Toyota. I highly recommend Chriss Hazard and the team at Jack Taylors Alexandria Toyota for all your Toyota/Lexus Service needs. V/R William Toloza M-B CPO Consultant More

Hilina Great hospital and good deal. Keep it up will visit Toyota Alexanderia Virginia soon to purchase other vihecl .will recommended friend and families. Great hospital and good deal. Keep it up will visit Toyota Alexanderia Virginia soon to purchase other vihecl .will recommended friend and families. Thank you More

From beginning to end walked out of the dealership happy!!! Wonderful experience buying my car !! Wesley Thomas was incredible, very profesional !! Walked out of the dealership with what I wanted !! He made it Wonderful experience buying my car !! Wesley Thomas was incredible, very profesional !! Walked out of the dealership with what I wanted !! He made it happen what a wonderful sales guy!! I will def recommend him to my friends More

Smooth sailing The process was very smooth from the minute we began looking at cars until the last signature before I was handed my keys. The staff members were know The process was very smooth from the minute we began looking at cars until the last signature before I was handed my keys. The staff members were knowledgeable and efficient. More

Clear, Fair Process George Jermstad is the reason we bought this car. About 3 months ago, he was the Sales Manager for our purchase of a 2016 RAV 4 AWD. We liked our Sa George Jermstad is the reason we bought this car. About 3 months ago, he was the Sales Manager for our purchase of a 2016 RAV 4 AWD. We liked our Salesperson Kevin Cox, and Mr. Jermstad so much, we always intended to give them a chance to match the best price from your competitors. In the first car, we actually stayed with Jack Taylor Dealership even though the price was about $500 higher than the competing offer. This time for the Prius 4, Mr. Jermstad gave us such a solid first bid that we were a little insulted by the excessively large initial prices by the competitors that it made us easy to quickly finalize with Jack Taylor. Mr. Jermstad was our first email for Prius, and we felt confident we would end up there. For the next vehicle we buy, Mr. Jermstad will again be the first person we reach out to. More

Exceptional Customer Service while purchasing a new truck I inquired about pricing for a new truck via the dealership's internet site during the late evening and received an immediate response the next mornin I inquired about pricing for a new truck via the dealership's internet site during the late evening and received an immediate response the next morning. Gary Rogers provided exceptional customer support throughout the buying experience from internet pricing, phone conversations when answering specific questions about the vehicle and assisted us with getting all required purchase paperwork completed quickly. More

can't even remember to put the truck back together Horrible, can't really say much more, wish i could leave negative stars. I took my car in for the 20k mile service, at which point they changed the o Horrible, can't really say much more, wish i could leave negative stars. I took my car in for the 20k mile service, at which point they changed the oil, keep in my the truck was bought brand new and dealer serviced its entire life. I was just looking underneath the truck and they left off part of the skid plate that covers the oil drain plug. this is unacceptable! even more so as this was done on toyota's flagship $85k SUV. i have zero faith in the technicians and quality control at jack taylors toyota. if they can't replace a cover who's to say they filled the oil correctly, changed the drain washer, assembled filter and put all of that in right, or did they even fill it correctly. no way would i trust jack taylor's to touch my bicycle let alone my land cruiser More

Honest, straight forward and helpful - Kevin Cox In this world, money speaks loudly. We had the same vehicle from a different dealership offered to us for $700 less. All things equal. We declined In this world, money speaks loudly. We had the same vehicle from a different dealership offered to us for $700 less. All things equal. We declined to leave Jack Taylor Dealership for the other dealership over $700 due to our comfort with the salesperson Mr. Kevin Cox and our brief meeting with the Sales Manager George Jermstad. In my opinion, that is the strongest comment a customer can make in support of customer service received. More

Genuine and friendly staff I have chosen Jack Taylor's last year when I purchased my first car and returned this year for my second car to enjoy the genuinely courteous service. I have chosen Jack Taylor's last year when I purchased my first car and returned this year for my second car to enjoy the genuinely courteous service. I will be back when I need to replace my car and will recommend them to my friends without a hesitation. More

Service Acknowledge very quickly Very friendly, Shop is very organized very cleane and COFFEF center I like very much,of course managers are try to push som Acknowledge very quickly Very friendly, Shop is very organized very cleane and COFFEF center I like very much,of course managers are try to push some expensive work. More