Alexandria Toyota

Time and cost problems For the first time, I am giving a less than satisfied review to the service center. Partly, I believe the center was overbooked on the day of my servi For the first time, I am giving a less than satisfied review to the service center. Partly, I believe the center was overbooked on the day of my service. It took 2 hours to install a new battery and wipers, which is much longer than it should take. Also, the work cost almost $450, which I consider exorbitant. More

Prompt and very professional This is one of the best dealerships I've been in when it comes to car repair and service. From the porter to the manager, everybody is courteous, very This is one of the best dealerships I've been in when it comes to car repair and service. From the porter to the manager, everybody is courteous, very professional, and showing they care about you as a customer. Keep it up ! More

FANTASTIC CUSTOMER SERVICE Totally blown away by Simpy’s stellar customer service. She quoted me 45 minutes for a tune up and it took 43. Def coming back! Totally blown away by Simpy’s stellar customer service. She quoted me 45 minutes for a tune up and it took 43. Def coming back! More

Service Best dealership I've been to for service. My service advisor Mohammed is thorough when he's explaining the services my vehicle need. He don't pressure Best dealership I've been to for service. My service advisor Mohammed is thorough when he's explaining the services my vehicle need. He don't pressure me into getting service done that is not an immediate problem, but will give me advice on when I should. More

Simpi is the best Thank you, Simpi Each time I've brought "Sapphire" my 2014 Highlander, you've always been thorough, enthusiastic and price minded, something you wou Thank you, Simpi Each time I've brought "Sapphire" my 2014 Highlander, you've always been thorough, enthusiastic and price minded, something you would not expect at a dealership. Im so pleased with my choice of buying and service at Jack Taylors More

Quality service Always the service at Jack Taylor's Alexandria Toyota is exceptional. Technician Sterian Tuluceanu is an outstanding specialist. Advisor Jenny Kirby Always the service at Jack Taylor's Alexandria Toyota is exceptional. Technician Sterian Tuluceanu is an outstanding specialist. Advisor Jenny Kirby work with the customers is professional. More

Over 10 years of being a customer I have been a customer of Jack Taylor's for over 10 years and have been very happy with the services I have received for the two Toyota's I have owned I have been a customer of Jack Taylor's for over 10 years and have been very happy with the services I have received for the two Toyota's I have owned during this time. More

Rude customer service accepting waking but when you At they said at their website 9pm if you go at 5pm they Saib no more walking really painful when you’re driving from re accepting waking but when you At they said at their website 9pm if you go at 5pm they Saib no more walking really painful when you’re driving from really for awy More

Disappointing customer service I haven’t been going to this dealership for a while because of the rude & careless customer service I’ve received in the past. Two years ago, I finall I haven’t been going to this dealership for a while because of the rude & careless customer service I’ve received in the past. Two years ago, I finally decided that I’d stop paying overprice for mediocre service & waste my 2 & a half hour for just an oil change. Then today I called for an appointment. The only reason I went back was because of Toyota recall on my wipers & this is closest Toyota dealership to my house. I called second time to confirm the appointment & add the state inspection, thinking might as well since i’ll Be waiting. I mean how wrong can it go, since pretty much all the gas stations in the neighborhood can do it, right?! Boy was I wrong... after going through morning traffic to make it to my appointment, I’ve been told that my appointment was the next day. Wait., what?! I have called, asked for today’s appointment, confirmed the day & time with rep, then called back again, reminded her of my today’s appointment, asked her if I could do the state inspection as well or if I needed another appointment for it. She double checked, told me I should bring my vehicle in, tell the mechanic about the inspection, & they’d take care of it... & when I arrive at the service desk you’re fully booked & my appointment is the next day?! I tried talking to the manager to see if he can do something about it, since the fault was not on my end & I don’t have time for the next day, plus I just spent an hour to arrive there. The manager & the mechanic were actually laughing at me & saying how is it our fault?! I’ve never been treated this way for a manufacturer’s fault that they’ve recalled. It is not like i’m Asking for a favor or trying to cut in the line, right?! Really disappointed & agitated. There was a reason why I stopped going to Jack Taylor Toyota. Trying in Arlington or Fairfax for the recall, definitely not here. Save your time & energy, ppl!!! More

Best experience ever!! Today I had an amazing experience at Jack Taylor Toyota!! I was referred by Walter Zelaya (amazing mechanic!!) and was taken care by Jaimie Cardona (b Today I had an amazing experience at Jack Taylor Toyota!! I was referred by Walter Zelaya (amazing mechanic!!) and was taken care by Jaimie Cardona (best sales representative!!) and was then finalizing paper work with Josue Manzanares (best finance representive!!) I was able to lease this new 2018 Camry! Jaimie was super helpful, attentive, and friendly!!! He listened to ALL my needs and answered ALL my questions. Coming from a Hyundai car to Toyota, I have full confidence that I’m in good hands 🤗 THANK YOU!!!! More