Alexandria Toyota

Clear, Fair Process George Jermstad is the reason we bought this car. About 3 months ago, he was the Sales Manager for our purchase of a 2016 RAV 4 AWD. We liked our Sa George Jermstad is the reason we bought this car. About 3 months ago, he was the Sales Manager for our purchase of a 2016 RAV 4 AWD. We liked our Salesperson Kevin Cox, and Mr. Jermstad so much, we always intended to give them a chance to match the best price from your competitors. In the first car, we actually stayed with Jack Taylor Dealership even though the price was about $500 higher than the competing offer. This time for the Prius 4, Mr. Jermstad gave us such a solid first bid that we were a little insulted by the excessively large initial prices by the competitors that it made us easy to quickly finalize with Jack Taylor. Mr. Jermstad was our first email for Prius, and we felt confident we would end up there. For the next vehicle we buy, Mr. Jermstad will again be the first person we reach out to. More

Exceptional Customer Service while purchasing a new truck I inquired about pricing for a new truck via the dealership's internet site during the late evening and received an immediate response the next mornin I inquired about pricing for a new truck via the dealership's internet site during the late evening and received an immediate response the next morning. Gary Rogers provided exceptional customer support throughout the buying experience from internet pricing, phone conversations when answering specific questions about the vehicle and assisted us with getting all required purchase paperwork completed quickly. More

can't even remember to put the truck back together Horrible, can't really say much more, wish i could leave negative stars. I took my car in for the 20k mile service, at which point they changed the o Horrible, can't really say much more, wish i could leave negative stars. I took my car in for the 20k mile service, at which point they changed the oil, keep in my the truck was bought brand new and dealer serviced its entire life. I was just looking underneath the truck and they left off part of the skid plate that covers the oil drain plug. this is unacceptable! even more so as this was done on toyota's flagship $85k SUV. i have zero faith in the technicians and quality control at jack taylors toyota. if they can't replace a cover who's to say they filled the oil correctly, changed the drain washer, assembled filter and put all of that in right, or did they even fill it correctly. no way would i trust jack taylor's to touch my bicycle let alone my land cruiser More

Honest, straight forward and helpful - Kevin Cox In this world, money speaks loudly. We had the same vehicle from a different dealership offered to us for $700 less. All things equal. We declined In this world, money speaks loudly. We had the same vehicle from a different dealership offered to us for $700 less. All things equal. We declined to leave Jack Taylor Dealership for the other dealership over $700 due to our comfort with the salesperson Mr. Kevin Cox and our brief meeting with the Sales Manager George Jermstad. In my opinion, that is the strongest comment a customer can make in support of customer service received. More

Genuine and friendly staff I have chosen Jack Taylor's last year when I purchased my first car and returned this year for my second car to enjoy the genuinely courteous service. I have chosen Jack Taylor's last year when I purchased my first car and returned this year for my second car to enjoy the genuinely courteous service. I will be back when I need to replace my car and will recommend them to my friends without a hesitation. More

Service Acknowledge very quickly Very friendly, Shop is very organized very cleane and COFFEF center I like very much,of course managers are try to push som Acknowledge very quickly Very friendly, Shop is very organized very cleane and COFFEF center I like very much,of course managers are try to push some expensive work. More

New vehicle purchased I went to Jack Taylor Toyota to look at a Toyota Prius and was pleasantly surprised at the low pressure salesman I worked with, Kevin, my wife and I h I went to Jack Taylor Toyota to look at a Toyota Prius and was pleasantly surprised at the low pressure salesman I worked with, Kevin, my wife and I had just come from another dealership where the salesman was ignorant about the products and kept leaving the desk, had no computer and lacked in inventory, we finally were so disgusted that we left. Kevin was low pressure and knowledgeable! we left after driving our car home and finding it did not fit in our garage but Kevin suggested we rearrange things and after wards, two days later, we returned and everything was in order, we were happy with the car and had no trade, Kevin wrote up a price that was well below invoice, I had expected to have to ask for some discount but the car was well priced and with the rebate even lower than we expected! the bonus was that we were allowed to put the purchase on our credit card and then transfer our old tags. to reiterate, we were totally pleased and will return to this dealership looking for Kevin any time we or someone else needs a new vehicle. Lastly, George the general manager was also very welcoming to us. please understand that I am not an easy purchaser, and I always negotiate, and end up at the manager desk talking about prices, this time, the salesman put a price in front of me that I could not refuse. More

Been using Jack Taylor's service since before Rt 1 location I have bought several Toyotas and continue to use Jack Taylor's repair as a result of their excellent service. Simpy is outstanding and I almost alwa I have bought several Toyotas and continue to use Jack Taylor's repair as a result of their excellent service. Simpy is outstanding and I almost always work with her. Have also had excellent service with Gerry. They are prompt, informative, and if something unexpected occurs, I know immediately, and the staff step up to make sure everything works for my convenience, such as getting a loaner car if necessary. I have occasionally used other repair places, but have always come back to Jack Taylor's shop. More

Horrible!!!!!! About a week ago, I went to Jack Taylor's toyota alexandria dealership for a routine service. I supposedly serviced the car for free since I had a "co About a week ago, I went to Jack Taylor's toyota alexandria dealership for a routine service. I supposedly serviced the car for free since I had a "complementary routine service" offered by Toyotacare, offered for a new toyota owners up until 25K miles. They handed me the service order invoice and I reviewed the invoice , and it showed that all the routine service , "including oil change have been done." A day after I left the dealership, shockingly, I noticed that the oil looked as dark as a soil, because they haven't changed it. I reviewed the complementary offer brochure and other print-outs I was given at the time I bought the car. It is explicitly stated in the printouts that "toyotacare will provide all the routine services up until 25K miles at no cost to you" The service schedule was also clearly stated as every 5k miles routine service including oil change. So, I went back to this dealership a week after and explained my concerns, particularly why they lied to me on the invoice stating that they changed the oil. But everyone I spoke from the attending reps/ Mohammed/ up to the supervisor/Chris/ kept throwing bogus informations that aren't consistent with the vehicle manual and toyotacare complimentary offer service schedule. They also have dishonored the complementary offer, so they asked me to pay for the oil change. They gave me a bunch of reasons that aren't explicitly stated on the complimentary offer to avoid any claims. This isn't just the first time I have been cheated with these guys. I also had horrible experiences at this location with my other car. But I just kept going there since it is too close to my home. The bottom line is, If you happen to come to this location ,ESPECIALLY with a foreign accent, seeking for service of any kind, you are on the WRONG place!!!! I would suggest you better think twice before you dump your valuable asset in to their hand. More