Alexandria Toyota

Excellent New Car Buying Experience Buying a new car involves lots of research and (traditionally) pain for me as I do a "dance of death" with different dealers trying to cut through the Buying a new car involves lots of research and (traditionally) pain for me as I do a "dance of death" with different dealers trying to cut through the hype and pressure in order to get the best deal possible. Prior to purchasing my wife's new RAV 4 Hybrid, we have purchased seven Toyotas over the last 25 years (3 from Alexandria Toyota). My latest experience was significantly eased by working with Ali Kamal, Certified Sales Representative. While the dealership did not have the exact vehicle we wanted, Ali allowed us to test drive a regular RAV 4, then a hybrid, then drove us to the back lot to see a vehicle with the interior color we wanted. Two weeks later, no area dealer had the exact car we sought, but after presenting three dealers with our list of specs, Ali was the first back with the lowest "out-the-door price" for all features, and offered to bring the car to Alexandria from Maryland, with the understanding that we would have to test drive it before committing to the purchase. (The other two had "today only prices," or promises not to be undersold, and required a $500 (refundable) deposit before bringing the car in for a test drive.) The car was better than perfect since it included a couple of extra features we wanted, but had planned to install after market. A thoroughly positive experience all around. Having purchased four of my eight Toyotas from them, I highly recommend Jack Taylor's Alexandria Toyota for new and used car purchases. More

Used car purchase I came from Richmond to purchase a used Toyota Highlander, one that had the right combination of features that I had been searching for. I worked wit I came from Richmond to purchase a used Toyota Highlander, one that had the right combination of features that I had been searching for. I worked with salesman Jaime Cardona. He was the most helpful and hard working salesperson that anyone could ask for. He made the buying experience for me a very positive one and one that was worth the trip. More

Excellent, Honest Service I was having some car issues and took the vehicle to the dealer. Jerry was very helpful and stayed in touch regularly with the status of the car. When I was having some car issues and took the vehicle to the dealer. Jerry was very helpful and stayed in touch regularly with the status of the car. When I decided to trade the car in, I received a fair price and excellent service through the sales department. Jaimie was enthusiastic but did not use annoying pressure tactics to sell. The staff was very up front about prices, and did not bait and switch with hidden fees. Overall, very accommodating with my situation and I could not be happier with the service. Much recommended. More

Getting a reliable vehicle Excellent service, it's a wonderful place to get a new car. Thanks to Mr. Jaime Cardona for his excellent effort to help me and my family to get what Excellent service, it's a wonderful place to get a new car. Thanks to Mr. Jaime Cardona for his excellent effort to help me and my family to get what we really need, a very reliable vehicle with all the specific details we needed for our new car and thanks to Mr. Josue Manzanares to help us with the essential paperwork and additional orientation about our new vehicle. If you need a serious company that has a strong compromise with the customer, do no hesitate and go visit Jack Taylor's Alexandria Toyota, Thank you guys! More

Excellent service - great dealership Jack Taylor puts his name on this dealership because he stands behind his product and his service. I've been going here for over ten years and in the Jack Taylor puts his name on this dealership because he stands behind his product and his service. I've been going here for over ten years and in the very, very few times that I was not completely happy with their work, they went out of their way to make it right with me. They are big enough to be able to accommodate your service needs quickly, but small enough to still care about each and every individual customer. I recommend them without reservation. And for what it's worth - no one gives back more to the community than Jack Taylor. More

Great Deal. Great Experience. I got the car I wanted at a price I wanted, even though I had not planned to purchase at that time, so I couldn't pass it up. I got the car I wanted at a price I wanted, even though I had not planned to purchase at that time, so I couldn't pass it up. More

Buying a new Prius V Truly a smooth and easy purchasing transaction. Our salesman, Ali Kamal, made sure everything took place in a most efficient manner, answering all our Truly a smooth and easy purchasing transaction. Our salesman, Ali Kamal, made sure everything took place in a most efficient manner, answering all our questions. Arsen Hoxha, the Internet Manager, got us a very attractive price quote. Sami Albaho, took care of one minor technical issue very quickly. I strongly recommend this dealership. More

Very nice, hassle free, easy to communicate with the salesma We knew what we were looking for, so it was easy to get in, see what they had and make the choice. We bought the 2017 Rav4. Great car but have to get We knew what we were looking for, so it was easy to get in, see what they had and make the choice. We bought the 2017 Rav4. Great car but have to get used to the bells and whistles. Sales rep Gary Rogers displayed the perfect customer service for our needs. He answered the questions, didn't try to over power us with information and deftly led us along where we wanted to go. He was more of an "assistant" than a sales rep, and we appreciated the room. More

EXCELLENT SERVICE!!! I give this rating because I consistently get exceptional customer service from Jerry Gerdes and I need to share these compliments about him. Jerry i I give this rating because I consistently get exceptional customer service from Jerry Gerdes and I need to share these compliments about him. Jerry is knowledgeable about service being provided, patient in explaining the service, realistic about the time estimates for service, informative about service changes required based on unexpected problems identified, attentive to his customers, and he is very personable. He uses these qualities with all of his customers as I have observed him for several years skillfully providing these qualities to us. He makes me feel as if I am the only customer he has as he expeditiously attends to my service requirements with the highest level of skill, efficiency, and professionalism. Jerry is the best and one of the top 3 reasons that I will purchase my next Toyota from Alexandria Toyota. More

Excellent, Efficient Customer Service I am the kind of person that doesn't like to shop around, or beat around the bush when buying something. I go to a store, get what I need, and leave. I am the kind of person that doesn't like to shop around, or beat around the bush when buying something. I go to a store, get what I need, and leave. That is the experience I had at Alexandria Toyota. From the time I walked in to the dealership, until the time I left with my new vehicle was less than 2 hours...far less time than I have ever spent at a dealership. The salesman fought for me to get a great deal on my trade-in, as well as for the vehicle I purchased. I will definitely do business with Jack Taylor Alexandria Toyota again in the future. More