Alexandria Toyota

Dealer mistakes do not go un-noticed I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes mad I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes made as to whether or not my car passed inspection. The chapter ended with my car passing inspection but the story did not. Toyota made up for the incorrect initial assessment by giving me a free 100k check, car details, and headlight restoration - for free. I did not ask for any of these services, instead they insisted as a courtesy for their mistake and a thank you for being a loyal customer. The service was schedule less than a week later. They were even going to give me a fee rental for the day from the dealership but I declined because I did not need a second car. Joe was the Manager I worked with an he was FANTASTIC - informative, kind, concerned about me, and you can see he really cars about the reputation and service delivered by Jack Taylor's Alexandria Toyota/Scion. The gesture was very kind and my car looks fantastic. Thank you Toyota. More

Great Service and Personnel I love this dealership so much that I by-pass Toyota Dealerships in MD and travel to VA. The service personel is very knowledgeable and readily able I love this dealership so much that I by-pass Toyota Dealerships in MD and travel to VA. The service personel is very knowledgeable and readily able to answer any questions/charges you have. The mechanics have NEVER failed me/my vehicle. They are able to apprise me of repairs absolutely necessary as well as those that can wait because they know my travel activities (my vehicle must be ready for long-distance travel "at the drop of the hat"! I trust them! More

Excellence Car's Services. They were treating me nicely and friendly. They always make the excellence services for my vehicle. That made me feel assured and happy when their job They were treating me nicely and friendly. They always make the excellence services for my vehicle. That made me feel assured and happy when their job is done for my car. More

Excellent Service I needed to have my car service on Wednesday, 3/16/2016 at Jack Taylor's Alexandria Toyota in Virginia. The service I received was courteous, efficie I needed to have my car service on Wednesday, 3/16/2016 at Jack Taylor's Alexandria Toyota in Virginia. The service I received was courteous, efficient and timely. I was exceptionally pleased with the service. More

You must be joking I took my 2010 Prius here once.. just once. It was for a recall that required the ECU be updated to improve the braking. Updating the ECU is as abou I took my 2010 Prius here once.. just once. It was for a recall that required the ECU be updated to improve the braking. Updating the ECU is as about as simple as it gets, and they still screwed it up. But I didn't realize that they screwed up until about three weeks later when I opened my hood. Imagine my surprise to see all the parts from my fusebox spread across the top of the engine, just as it had been when they did the update. The tech simply closed the hood *without putting anything back*. And they let me drive the car away like that. So despite that, when another recall came I called them up to schedule the work and the person simply hung up on me. I will never take my car here ever again for anything. More

Excellent quick service, knowledgable service person, I just gave a short review above, I am only giving ONE, change your format. I do not have a lot more to say as this was not a high point in my life, I just gave a short review above, I am only giving ONE, change your format. I do not have a lot more to say as this was not a high point in my life, probably won't do the survey next time because of your rules about 25 words. Are liberals or democrate government officials in charge of this survey? More

Best costumer care and professionalism It is so comforting to talk with a person that takes time to thoroughly explain the service process to be performed on your vehicle, in such a way tha It is so comforting to talk with a person that takes time to thoroughly explain the service process to be performed on your vehicle, in such a way that every thing was clearly understood by a person like me with so little mechanical knowledge. Thank you all at Jack Taylor's Alexandria Toyota-Scion. More

Excellent service support! I had the small battery replaced in my Prius -- the tech was waiting and looking for me when I arrived and quickly processed my service request (I had I had the small battery replaced in my Prius -- the tech was waiting and looking for me when I arrived and quickly processed my service request (I had made an on line appt). The process was easy and efficient. I am extremely pleased with the level of service at this dealer. I've been here before, and they have never been disappointing. More

Incredible Service You will never deal with a more honest, helpful, amazing people than at Alexandria Toyota. There aren't enough complements. Thank you everyone, you You will never deal with a more honest, helpful, amazing people than at Alexandria Toyota. There aren't enough complements. Thank you everyone, you are the BEST! More

friendly knoledgeable Everything was done sooner then excepted .everything was explained and done under less time then indicated.ms simpy was polite knowledgeable and kept Everything was done sooner then excepted .everything was explained and done under less time then indicated.ms simpy was polite knowledgeable and kept me informed about everything More