Alexandria Toyota

You must be joking I took my 2010 Prius here once.. just once. It was for a recall that required the ECU be updated to improve the braking. Updating the ECU is as abou I took my 2010 Prius here once.. just once. It was for a recall that required the ECU be updated to improve the braking. Updating the ECU is as about as simple as it gets, and they still screwed it up. But I didn't realize that they screwed up until about three weeks later when I opened my hood. Imagine my surprise to see all the parts from my fusebox spread across the top of the engine, just as it had been when they did the update. The tech simply closed the hood *without putting anything back*. And they let me drive the car away like that. So despite that, when another recall came I called them up to schedule the work and the person simply hung up on me. I will never take my car here ever again for anything. More

Excellent quick service, knowledgable service person, I just gave a short review above, I am only giving ONE, change your format. I do not have a lot more to say as this was not a high point in my life, I just gave a short review above, I am only giving ONE, change your format. I do not have a lot more to say as this was not a high point in my life, probably won't do the survey next time because of your rules about 25 words. Are liberals or democrate government officials in charge of this survey? More

Best costumer care and professionalism It is so comforting to talk with a person that takes time to thoroughly explain the service process to be performed on your vehicle, in such a way tha It is so comforting to talk with a person that takes time to thoroughly explain the service process to be performed on your vehicle, in such a way that every thing was clearly understood by a person like me with so little mechanical knowledge. Thank you all at Jack Taylor's Alexandria Toyota-Scion. More

Excellent service support! I had the small battery replaced in my Prius -- the tech was waiting and looking for me when I arrived and quickly processed my service request (I had I had the small battery replaced in my Prius -- the tech was waiting and looking for me when I arrived and quickly processed my service request (I had made an on line appt). The process was easy and efficient. I am extremely pleased with the level of service at this dealer. I've been here before, and they have never been disappointing. More

Incredible Service You will never deal with a more honest, helpful, amazing people than at Alexandria Toyota. There aren't enough complements. Thank you everyone, you You will never deal with a more honest, helpful, amazing people than at Alexandria Toyota. There aren't enough complements. Thank you everyone, you are the BEST! More

friendly knoledgeable Everything was done sooner then excepted .everything was explained and done under less time then indicated.ms simpy was polite knowledgeable and kept Everything was done sooner then excepted .everything was explained and done under less time then indicated.ms simpy was polite knowledgeable and kept me informed about everything More

service experience I got the best service experience, thanks! Always, I recommend everyone had a problem, I will say; take it to Alexandria Toyota Deler because, you a I got the best service experience, thanks! Always, I recommend everyone had a problem, I will say; take it to Alexandria Toyota Deler because, you are the best! More

Service by representatives The service provided by representatives at this facility have always been extremely helpful, responsive, and informative. They're knowledgeable and h The service provided by representatives at this facility have always been extremely helpful, responsive, and informative. They're knowledgeable and honest and go out of their way to be helpful and save the customer money if they can. They're able to explain costs and services that's easy to understand. I would recommend them to others for their service. More

Top quality service These guys are not only unfailingly polite, but also totally knowledgeable and take-it-to-the bank honest and reliable. I trust them absolutely to do These guys are not only unfailingly polite, but also totally knowledgeable and take-it-to-the bank honest and reliable. I trust them absolutely to do a great job. More

Dangerous error Usually Jack Taylor's Alexandria Toyota's service is excellent. This time they made an error that could have been disastrous. After rotating my tires, Usually Jack Taylor's Alexandria Toyota's service is excellent. This time they made an error that could have been disastrous. After rotating my tires, the technician failed to tighten the lug nuts on my left front wheel. The day after the service, I drove from DC to Raleigh, NC. The wheel began to make a bad thumping sound when I arrived in the Raleigh area. If I hadn't stopped at a tire service, the wheel could have fallen off while I was doing 75 on route 85. Lucky me, lucky Alexandria Toyota. More