Alexandria Toyota

My girlfriend and I worked with Jim Brotherton when we bought her 2011 Camry Hybrid. Jim was a pleasure to work with. Extremely personable, easy to talk to, and no pressure tactics at all. When it came bought her 2011 Camry Hybrid. Jim was a pleasure to work with. Extremely personable, easy to talk to, and no pressure tactics at all. When it came time to talk price, it was a very easy discussion and I felt like Jim gave us the best deal possible. If I were in the market for another Toyota, I believe Jim would be my first and last stop. More

My family and I have purchased all of our cars from Jack Taylor Toyota since the 1980's and we've been visiting Paul and his team at the dealership for all our service needs. Paul is always personable an Taylor Toyota since the 1980's and we've been visiting Paul and his team at the dealership for all our service needs. Paul is always personable and friendly and his team always gets the job done right. They take much care to respect your car and your time. Any time I've been quoted a time it's always faster than expected. I will continue to take my car to Paul's team for all my needs and I know when I buy my next car, it will be at Jack Taylor Toyota in Alexandria, VA. More

These employees were courteous and professional. They made sure that I got excellent customer service in the buying, preparing, and financing my new Avalon. I highly recommend this dealership. They made made sure that I got excellent customer service in the buying, preparing, and financing my new Avalon. I highly recommend this dealership. They made sure that I got the best deal and saved me money. More

We came in for an oil change and airbag check light and picked the car up two days later and the airbag part did not come in and the oil change was not done. We were leaving for Florida on Wednesday and h picked the car up two days later and the airbag part did not come in and the oil change was not done. We were leaving for Florida on Wednesday and had to stop along the way to get the oil changed. not sure why they could not perform that service when I specifically asked the service advisor if the oil would be done before the airbag part came in and he said yes. if we need service in the future when we visit our daughter in the area we will find another dealership. Mary More

Jaime Cardona is a great natural sales person. He was very good at understanding my unique situation and getting the car I wanted. Although he was pursuasive, he was caring and very respectful towards my very good at understanding my unique situation and getting the car I wanted. Although he was pursuasive, he was caring and very respectful towards my needs. He had a great sense of humor and made my experience a very pleasant one. Van, the finance team member was superb as well in explaining the financial aspects of this sell. He was personable and very efficient. More

Great car dealer! Jaime Cardona, the agent who assisted me, did a great job and was diligent to answer all of my questions. I would recommend others to buy at this dealer. I love the car I purchased!!! me, did a great job and was diligent to answer all of my questions. I would recommend others to buy at this dealer. I love the car I purchased!!!! More

Paul Sonnhalter went above and beyond to help me. I called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my P called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my Prius at Alexandria Toyota and will keep going back. More

To Whom it May Concern: My wife and I want to express To Whom it May Concern: My wife and I want to express our thanks to Toyota, Jack Taylor's Alexandria Toyota, Paul J. Sonnhalter, Platinum Service T To Whom it May Concern: My wife and I want to express our thanks to Toyota, Jack Taylor's Alexandria Toyota, Paul J. Sonnhalter, Platinum Service Team Leader, the Platinum Service Team, and all the others at the dealership who assisted in resolving a mechanical issue that our Toyota Solara, which we love, had developed. After we contacted Toyota's national headquarters to report the problem they assigned the case to Paul J. Sonnhalter at Jack Taylor's. The problem was fixed at no cost to us. The resolution was apparently complex, but Paul kept us informed every step of the way, and we were provided with a loaner at no cost. Our Solara was returned to us completely cleaned, washed, waxed and polished, a further display of quality customer service and attention to detail. The manner in which Toyota, the dealership and particularly Paul J. Sonnhalter handled this was truly professional and deserves the highest compliments. We should also add that our Solara has been serviced at Jack Taylor's Toyota as long as we have owned it, and we have always had a positive experience. We would recommend Jack Taylor's Toyota unconditionally to anyone. Our only concern is that Toyota has discontinued the Solara. We really love our Solara coupe. For us it is a perfect combination of sporty and roomy, and we hope that by the time we are ready for a new car, Toyota will have brought back the Solara, or a similar vehicle. Regards, Merrill & Budd Schnipple More

I did my homework and was well prepared when I went to the dealership to purchase a 2012 Toyota Camry LE. I already knew what the dealership paid for the vehicle and what they would get from manufacturer the dealership to purchase a 2012 Toyota Camry LE. I already knew what the dealership paid for the vehicle and what they would get from manufacturer on the sale. I told Wesley Thomas what I would pay for the vehicle and what I wanted for my trade in. I traded in a 2006 Toyota Tundra Limited Double Cab fully Loaded with 46,000 miles. I knew the trade in value would be 18K-21K. I advised Wesley I wanted nothing less than 18,500. When he cam back with 16,000 from the trade in guys I was disappointed since the truck was in good condition and was purchased new and all service was completed at this dealership. I was so mad that low balling almost cost the dealership the sale. I don't like being low balled especially as a returning customer with a premium vehicle. However, Wesley returned with the trade in I wanted and it worked out. Wesley is an asset to your sales team and I could see from his awards proudly displayed you recognize that. Financing and working with Saeed Khamenian was very enjoyable; I enjoyed talking with him very much he has excellent people skills and is a very genuine person. Saeed is a very skilled employee and represents your dealership exceptionally!!! He is a role model well worth emulating. My only complaint is, whoever is deciding the trade in value on vehicles, do your home work on who your customer is, it may cost you a sale. Sincerely, A Very Valued and Returning Customer. James "Greg" Somers More

Mr. Cardona was very nice and cordial. He explained everything well to me and made me feel as if I was valuable. I definitely recommend him to friends and family because of the wonderful service that I everything well to me and made me feel as if I was valuable. I definitely recommend him to friends and family because of the wonderful service that I received. I was satisfied with the service and would like to thank him again for helping me get the car that I wanted. More