Alexandria Toyota

By far the best service in the area. I had to bring in my Scion for emergency service late in the day, just before closing. It was a critical situation as the driver's seat adjustment lever snapped making my Scion for emergency service late in the day, just before closing. It was a critical situation as the driver's seat adjustment lever snapped making the seat roll uncontrollably. Mr. Paul Sonnhalter, noted the danger of driving the car home in that state, and although it was near the end of the day, Mr. Sonnhalater ensured I received immediate service. I was astounded at the level of quality and professionalism provided by Mr. Sonnhalter and the staff at Scion Dealership. I highly recommend trusting Toyota Dealership for all your automotive services. More

I had visited Jack Taylor's Toyota dealership before, looking to see if I would acquire a car, as I recently moved to Virginia and was without a car for quite some time. I wasn't sure to get a car the f looking to see if I would acquire a car, as I recently moved to Virginia and was without a car for quite some time. I wasn't sure to get a car the first time I visited but regardless, they help you out every time, even if your credit isn't perfect. Mr. Eric Watt helped me both times and this second time, I was sure that I was going to sign if approved because I really needed the car. They're service is unbeatable. They help you out every step of the way. Mr. Eric Watt and the manager were very kind and professional. I absolutely have no complaints. Mr. Aaron Veerothai, who is the Finance Director was also very kind. He treated us with respect and professionalism. He looked for the lowest monthly payment possible on my lease. I went to the delearship pretty late after work and he provided a good monthly payment. However, the next day was Mr. Veerothai's day off and he himself decided to search for a better monthly payment. He called me at work saying that he was able to get me and even lower payment. It went down $69!!! They go out of their way to assist you regardless of your individual needs; they do whatever they can to help you acquire the car that you need. I have never been treated with such kindness and respect in a dealership. He also gave me some coupons to buy at the accesories' shop located onsite. They even offer future car washes to your new car. If you have any questions or doubts, they will help you after the process. Their excellent service doesn't end when you take your car home. It continues all the time. If you are interested in a car, I really hope that you consider Jack Taylor's Toyota of Alexandria. I'm so grateful to them. Thankfully, I decided to go into the dealership that day. They really know how to treat their customers. Thank you for everything, Jack Taylor's Alexandria Toyota! More

Both individuals I dealt with at this dealership knew their products, and also knew how to negotiate, but more importantly, both respected that the final decisions were mine to make. I actually enjoyed their products, and also knew how to negotiate, but more importantly, both respected that the final decisions were mine to make. I actually enjoyed the bargaining process, due to the high quality of the discussions, and the very satisfactory results. Mr. Cardona was helpful in every way, worked with me until the price was right. and saw to it that the car was ready as quickly as possible. Mr. Khamenian was equally helpful, managed the paperwork smoothly, and adjusted it when I changed my mind about one feature a few hours later. Both made me believe the dealership wanted me as a customer, and wanted me to recommend them to others -- which I'm doing right now! This was an entirely positive experience. More

We had an excellent experience throughout the decision and purchasing process of the Toyota Sienna. Jamie Cardona worked patiently with me to answer all my questions and the various options of the Sienna and purchasing process of the Toyota Sienna. Jamie Cardona worked patiently with me to answer all my questions and the various options of the Sienna. He was very knowledgable of the Toyota products and certainly made a good impression for this dealership. He throughly went over the mini-van, helping set up Bluetooth feature and sent me on my way happy with the decision I made to purchase from Alexandria Toyota-Scion. More

My girlfriend and I worked with Jim Brotherton when we bought her 2011 Camry Hybrid. Jim was a pleasure to work with. Extremely personable, easy to talk to, and no pressure tactics at all. When it came bought her 2011 Camry Hybrid. Jim was a pleasure to work with. Extremely personable, easy to talk to, and no pressure tactics at all. When it came time to talk price, it was a very easy discussion and I felt like Jim gave us the best deal possible. If I were in the market for another Toyota, I believe Jim would be my first and last stop. More

My family and I have purchased all of our cars from Jack Taylor Toyota since the 1980's and we've been visiting Paul and his team at the dealership for all our service needs. Paul is always personable an Taylor Toyota since the 1980's and we've been visiting Paul and his team at the dealership for all our service needs. Paul is always personable and friendly and his team always gets the job done right. They take much care to respect your car and your time. Any time I've been quoted a time it's always faster than expected. I will continue to take my car to Paul's team for all my needs and I know when I buy my next car, it will be at Jack Taylor Toyota in Alexandria, VA. More

These employees were courteous and professional. They made sure that I got excellent customer service in the buying, preparing, and financing my new Avalon. I highly recommend this dealership. They made made sure that I got excellent customer service in the buying, preparing, and financing my new Avalon. I highly recommend this dealership. They made sure that I got the best deal and saved me money. More

We came in for an oil change and airbag check light and picked the car up two days later and the airbag part did not come in and the oil change was not done. We were leaving for Florida on Wednesday and h picked the car up two days later and the airbag part did not come in and the oil change was not done. We were leaving for Florida on Wednesday and had to stop along the way to get the oil changed. not sure why they could not perform that service when I specifically asked the service advisor if the oil would be done before the airbag part came in and he said yes. if we need service in the future when we visit our daughter in the area we will find another dealership. Mary More

Jaime Cardona is a great natural sales person. He was very good at understanding my unique situation and getting the car I wanted. Although he was pursuasive, he was caring and very respectful towards my very good at understanding my unique situation and getting the car I wanted. Although he was pursuasive, he was caring and very respectful towards my needs. He had a great sense of humor and made my experience a very pleasant one. Van, the finance team member was superb as well in explaining the financial aspects of this sell. He was personable and very efficient. More

Great car dealer! Jaime Cardona, the agent who assisted me, did a great job and was diligent to answer all of my questions. I would recommend others to buy at this dealer. I love the car I purchased!!! me, did a great job and was diligent to answer all of my questions. I would recommend others to buy at this dealer. I love the car I purchased!!!! More