Alexandria Toyota

Paul Sonnhalter went above and beyond to help me. I called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my P called in the morning about a safety issue (headlights turning off unexpectedly!) and he fit me into a very busy schedule immediately. I bought my Prius at Alexandria Toyota and will keep going back. More

To Whom it May Concern: My wife and I want to express To Whom it May Concern: My wife and I want to express our thanks to Toyota, Jack Taylor's Alexandria Toyota, Paul J. Sonnhalter, Platinum Service T To Whom it May Concern: My wife and I want to express our thanks to Toyota, Jack Taylor's Alexandria Toyota, Paul J. Sonnhalter, Platinum Service Team Leader, the Platinum Service Team, and all the others at the dealership who assisted in resolving a mechanical issue that our Toyota Solara, which we love, had developed. After we contacted Toyota's national headquarters to report the problem they assigned the case to Paul J. Sonnhalter at Jack Taylor's. The problem was fixed at no cost to us. The resolution was apparently complex, but Paul kept us informed every step of the way, and we were provided with a loaner at no cost. Our Solara was returned to us completely cleaned, washed, waxed and polished, a further display of quality customer service and attention to detail. The manner in which Toyota, the dealership and particularly Paul J. Sonnhalter handled this was truly professional and deserves the highest compliments. We should also add that our Solara has been serviced at Jack Taylor's Toyota as long as we have owned it, and we have always had a positive experience. We would recommend Jack Taylor's Toyota unconditionally to anyone. Our only concern is that Toyota has discontinued the Solara. We really love our Solara coupe. For us it is a perfect combination of sporty and roomy, and we hope that by the time we are ready for a new car, Toyota will have brought back the Solara, or a similar vehicle. Regards, Merrill & Budd Schnipple More

I did my homework and was well prepared when I went to the dealership to purchase a 2012 Toyota Camry LE. I already knew what the dealership paid for the vehicle and what they would get from manufacturer the dealership to purchase a 2012 Toyota Camry LE. I already knew what the dealership paid for the vehicle and what they would get from manufacturer on the sale. I told Wesley Thomas what I would pay for the vehicle and what I wanted for my trade in. I traded in a 2006 Toyota Tundra Limited Double Cab fully Loaded with 46,000 miles. I knew the trade in value would be 18K-21K. I advised Wesley I wanted nothing less than 18,500. When he cam back with 16,000 from the trade in guys I was disappointed since the truck was in good condition and was purchased new and all service was completed at this dealership. I was so mad that low balling almost cost the dealership the sale. I don't like being low balled especially as a returning customer with a premium vehicle. However, Wesley returned with the trade in I wanted and it worked out. Wesley is an asset to your sales team and I could see from his awards proudly displayed you recognize that. Financing and working with Saeed Khamenian was very enjoyable; I enjoyed talking with him very much he has excellent people skills and is a very genuine person. Saeed is a very skilled employee and represents your dealership exceptionally!!! He is a role model well worth emulating. My only complaint is, whoever is deciding the trade in value on vehicles, do your home work on who your customer is, it may cost you a sale. Sincerely, A Very Valued and Returning Customer. James "Greg" Somers More

Mr. Cardona was very nice and cordial. He explained everything well to me and made me feel as if I was valuable. I definitely recommend him to friends and family because of the wonderful service that I everything well to me and made me feel as if I was valuable. I definitely recommend him to friends and family because of the wonderful service that I received. I was satisfied with the service and would like to thank him again for helping me get the car that I wanted. More

My experience was excellent, I have been working with Mr. Miller for the past 3 months and in that time he has went above and beyond in every aspect. He is the definition of what a Sales Rep is suppose to b Miller for the past 3 months and in that time he has went above and beyond in every aspect. He is the definition of what a Sales Rep is suppose to be. More

Jaime Cardona is a very polite, oourteous and friendly sales person. We found him very easy to work with. We came to the dealership with no intention of buying a car that day. But we found Toyota Alexa sales person. We found him very easy to work with. We came to the dealership with no intention of buying a car that day. But we found Toyota Alexandria willing to meet our price requirements. We feel we obtained a good car at a great price and the service was excellent! More

Mr. Cardona is an excellent professional who greeted us with great kindness and courtesy. The information supplied to us was detailed and helpful. Mr. Cardona was at all times understanding about the deman with great kindness and courtesy. The information supplied to us was detailed and helpful. Mr. Cardona was at all times understanding about the demands of the Ministry of Foreign Affairs of Spain toward the purchase of the official vehicle of the Consulate General More

I would not be going to this dealership for service except for the efficient and courtous attitude of Paul. He is not only very professional but also trustworthy. After a bad experience with a service except for the efficient and courtous attitude of Paul. He is not only very professional but also trustworthy. After a bad experience with a service department, I have found someone who is very straight forward and does what needs to be done without "addons." As long as Paul is there you have a customer. Virginia HOle I purchased my second car from this dealership--first in 2004 and now Oct/2011. John Mcmillan took excellent care of the sale--He was easy to talk with and did not try to give me any high presure sale talk--He listened to what I was saying and heard my concerns. After a short discussion I got the car I wanted at "almost" the price I wanted. Thanks John for your help. Virginia Hole More

Very friendly and easy to deal with. After going to two other dealerships and spending hours just to get a bottom line price, it was very refreshing not to get a run around and games. They respectfully di other dealerships and spending hours just to get a bottom line price, it was very refreshing not to get a run around and games. They respectfully did not waste my time, and I bought from them because of it. More

I stopped in for a visit and thought that I would just look, but I ended finding a Toyota Corolla that reminded me of my first car! Jaime met me at the front entrance and showed me a selection of Camrys. look, but I ended finding a Toyota Corolla that reminded me of my first car! Jaime met me at the front entrance and showed me a selection of Camrys. After mentioning that I was looking for the Corolla, I test drove the blue one, and it was a great ride! Toyota really worked with me on price and Jaime was an incredible help. I didn't think my next car would be a Corolla, but Toyota sold me on a great product and I'm glad I went back to the trusty Corolla! More