Alexandria Toyota

Went to Alex. Toyota for a second opinion after another Went to Alex. Toyota for a second opinion after another Toyota dealer gave me a suspicious diagnosis, though got vehicle out of 4WD, charged much mon Went to Alex. Toyota for a second opinion after another Toyota dealer gave me a suspicious diagnosis, though got vehicle out of 4WD, charged much money for said diagnosis and what sounded like minimal work to effect that return to 2WD status ($315.00), and after the diagnosis, had escalated the repair price $1,000 over "worst case" estimate previously given me by Asst Service Manager at my request when I took the vehicle in...wanted approx $2,800 to repair an actuator; strongly recommended I drive vehicle no further until "fixed." Alexandria Toyota's Sonnhalter (service advisor) worked me into hectic pre-holiday schedule...I had no appointment, got service manager, shop foreman and techs involved in evaluation; decided 4WD system (on our 99 Toyota Forerunner) was operating OK, sensor fine, and no need for repair at this time though problem could, as with almost any part, recur. Sonnhalter fully explained the findings, recommendations; was courteous, efficient, and knowledgable. I was not charged for diagnostic time. Sterian (team leader) took much time to go over 4WD procedure (road test) with my wife who was concerned she might have caused original problem with improper procedure. He was also exceptionally polite, helpful, and informative. Both employees typify service (quality service at reasonable cost) at Alexandria Toyota which I have experienced over 5 years. (Only reason I went initially to another dealer was nature of 4WD problem, fear of damaging transmission if we drove more, and proximity to that dealer to place problem occurred). More

I initially vistied another toyota dealer but was very impressed with the service I received at this office. The sales person, Eric Watt, was very thorough and was able to provide me a great overall deal impressed with the service I received at this office. The sales person, Eric Watt, was very thorough and was able to provide me a great overall deal. Outstanding customer service. I recommend this dealership for purchasing new vehicles. More

when we first got to the car dealership jaime already showed a positive attitude in wanting to help us in helping us get the car that we wished to get. throughtout the whole process he was keeping his po showed a positive attitude in wanting to help us in helping us get the car that we wished to get. throughtout the whole process he was keeping his positive attitude and doing whatever he can to make sure that he is going to get us a new car. More

Mike Baird was friendly, knowledgeable, and straightforward about the price and quality of the cars we were considering. He reached out and was accessible before we even met (we had made an app straightforward about the price and quality of the cars we were considering. He reached out and was accessible before we even met (we had made an appointment online) and followed up after our initial visit and after the sale was complete. He gave helpful tips about the care of our car and what to expect. I already owned a Toyota and was familiar with the service area of the dealership. Now I am just as happy with the sales department. More

The staff at Jack Taylor's Alexandria Toyota was terrific for my wife and I in the purchase of our 2011 Toyota Tacoma. These people truly could not have been more accommodating to us throughout the entire e for my wife and I in the purchase of our 2011 Toyota Tacoma. These people truly could not have been more accommodating to us throughout the entire experience. We have closer Toyota dealers to where we live, but we chose to come to Alexandria Toyota first and it was quite clear to us immediately why this dealership has just great reviews. First off, we arrived late in the evening, and took a test drive of the vehicle we were interested in one half hour before closing time. By the time we were finished the test drive, it was getting late but they did not try to rush us through at all. We decided to buy the truck, and, unlike at many other dealerships, these people were very pleasant to deal throughout the entire process. They did not try to play games by selling us equipment we did not want, excessive options or warranties we did not need, and gave us a very fair price for the truck. Even after we were all finished, the staff at Alexandria Toyota stayed well beyond closing time to thoroughly answer all of our questions. My wife and I could not have been happier with our car buying experience at Alexandria Toyota, and would recommend this dealership to anyone both inside the Beltway or beyond. Based on our experience, we would absolutely buy future vehicles from Alexandria Toyota. More

Rob was great as a sales person and advisor about the toyota prius that we purchased. I feel confident that I can contact him or the finance manager at any time to ask questions or raise concerns. Rob toyota prius that we purchased. I feel confident that I can contact him or the finance manager at any time to ask questions or raise concerns. Rob was not who I was supposed to meet on the day I purchased the car, but he took over and took charge and showed my husband and I what we needed to know about the car. He was very gracious and took the time to let us talk it through and decide what we wanted without pressure. The finance manager (Cynthia) was terrific. She also took time to review and give us advice about additional products and services, such as the extended warranty, which we did purchase. She was able to give her personal story about her Toyota and that helped to guide us on our decision making. Overall, my husband and I had a good, strong experience with everyone there. They were honest and forthright with the information we needed to make a good decision on a very important investment. I personally feel that we made a great choice based on the service we receive that day! More

Not owning a car for over 3 years, I was hesitant about going to a car dealership again but when I contacted John McMillan by email, which he quickly responded to, then showed up to meet him to look at car going to a car dealership again but when I contacted John McMillan by email, which he quickly responded to, then showed up to meet him to look at cars, it was a much easier process than I anticipated. John was very knowledgeable about a Toyota Corolla and did not hesitate to answer all my questions. He easily got me an affordable sales price, took the time to make sure I knew all the gadgets in the car and answer any questions. I did not feel pressured into buying which is was one of the best parts!! he was very relaxed and did not have 5 people come over to "talk" me into buying a car at Alexandria Toyota. I would recommend anyone else to buy at this dealership and especially from John McMillan! More

this dealership is excellent in every way - a rarity - this dealership is excellent in every way - a rarity - we purchased a brand new 2010 toyota prius IV and are confident that if we were to have any this dealership is excellent in every way - a rarity - we purchased a brand new 2010 toyota prius IV and are confident that if we were to have any problem or complaint, that it would be resolved thoroughly and immediately - a quality establishment throughout - More

Extraordinarily Wonderful Experience!!! I walked into Extraordinarily Wonderful Experience!!! I walked into the dealership and was immediately greeted by Jaime. Within a half an hour I was test drivin Extraordinarily Wonderful Experience!!! I walked into the dealership and was immediately greeted by Jaime. Within a half an hour I was test driving the two vehicles I had come in to see. Once I had made my decision Jamie and Patrick worked out a payment that fit into my budget. Aaron immediately brought me into his office for financing and I drove away with my beautiful new truck! I would recommend this dealer to anyone interested in a new Toyota and working with a truly professional group of folks. Thanks guys, job well done! More

I came back to this dealership as my first experience in 2004 was great. At that time I purchased a Corolla. Unfortunately, someone totalled my Corolla recently ;( I encountered Mr. Costley during a few 2004 was great. At that time I purchased a Corolla. Unfortunately, someone totalled my Corolla recently ;( I encountered Mr. Costley during a few of my service appts., with my Corolla. I would walk in the show room dreaming one day I could upgrade. We spoke briefly, he answered my questions, showed me a few cars and gave me his card. Last Tuesday, I actually used the card. I contacted Mr. Costley, told him I was coming out to purchase a car -- at that time I did not know what car but I knew I was leaving with something. We sat down, I told him my expectations for a monthly payment. He escorted me to Aaron's office told me to have a seat he would bring me a car. I had no idea what it would be as long as it was in the price range. Then whola I walked out with a 09' Camry with great mileage, cost, and finally that "upgrade" ;) Mr. Costley is very professional, knowledgable, honest (so important) and an ideal sales associate! I also appreciated Aaron's assistance with the process. He too was professional and patient. My overall experience was fantastic! I was and still I'm excited! Service is so important to me -- from the time I walked in until the time I left was top of the line. That within itself speaks volumes! I will come back again to purchase and refer others. Thanks Mr. Costley and Aaron - you both ROCK! More