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Alexandria Toyota

Alexandria, VA

Overview
Employees
Reviews
Vehicles
4.6
718 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 718 reviews

September 20, 2025

Special thanks to Thomas Ramey on the service team! Excellent customer service! He interacts in a professional and friendly manner and was and proactive in diagnosing a strange noise that was coming More

by camrydriver
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Ramey
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Sep 22, 2025 -

Alexandria Toyota responded

Thank you so much for your kind review! We're thrilled to hear that Thomas provided you with excellent customer service. His professionalism, friendly demeanor, and proactive approach in diagnosing your vehicle issue truly reflect the standard we aim to uphold. We'll be sure to pass along your feedback to Thomas and the rest of our service team. Thanks again for choosing Alexandria Toyota — we appreciate your trust and support!

September 12, 2025

I have been extremely happy with the service I have gotten at this dealership. Simply is the best! More

by Susanstarrsthompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2025 -

Alexandria Toyota responded

Thank you so much for the kind words, Susan! We're thrilled to hear that you've been extremely happy with the service at our dealership-- particularly with Simpy. Your support means a lot to us, and we're proud to be your go-to team. Looking forward to continuing to serve you—thanks for being part of the Alexandria Toyota family!

September 11, 2025

Excellent service, time efficient, friendly staff, they offer service coupons and the facility is clean More

by amthompson27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammad Jabir
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Sep 15, 2025 -

Alexandria Toyota responded

Thank you for the great feedback! We're glad to hear you had an excellent experience with our team. Providing efficient service, a clean facility, and helpful offers like service coupons is all part of our commitment to our customers. We appreciate your support and look forward to seeing you again!

September 11, 2025

I really appreciate the help of the Sales Professional Wesley and the Manager Basil. They were supper attentive, informative and exceeded my expectations. The car that I bought had two scratches on the fe More

by Nicole.d.tomazi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wesley Ramos and Basil
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Sep 15, 2025 -

Alexandria Toyota responded

Thank you so much for your detailed and thoughtful review, Nicole! We're thrilled to hear that Wesley and Basil provided exceptional service and went above and beyond to ensure your satisfaction. It's great to know that even when concerns arose, our team addressed them promptly and professionally. We truly appreciate your trust, your recommendation, and your kind words. Enjoy your new vehicle, and we look forward to seeing you again at Alexandria Toyota!

September 10, 2025

I had an overall positive experience during my visit to the dealsership. I recommend and will definetly keep going for service. More

by mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manriquez Rivera
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Sep 15, 2025 -

Alexandria Toyota responded

Thank you for sharing your experience, Mel! We're happy to hear that your visit to the dealership was a positive one. We truly appreciate your recommendation and look forward to welcoming you back for your future service needs!

September 09, 2025

Horrible don’t go there to buy used or new car they are cheated you about misrepresentation of vehicle More

by Bhajji1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jim Brotherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 03, 2025

Daniel Afriyie I dealt with was polite and professional. He answered all my questions and very knowledgeable about the cars More

by Leo
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Daniel Afriyie
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Sep 08, 2025 -

Alexandria Toyota responded

Thank you for your kind words, Leo! We're so glad to hear that Daniel provided you with great service. It’s always our goal to ensure every customer feels informed and confident during their visit. We truly appreciate your feedback and hope to see you again at Alexandria Toyota!

August 28, 2025

Alexandria toyota is a very friendly dealer place with Excellent services and they know what they are doing. More

by wermiasd
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Jabir
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Sep 02, 2025 -

Alexandria Toyota responded

Thank you for your wonderful feedback! We’re happy to hear that we could provide you with friendly service and expert care. We appreciate your support and look forward to assisting you again!

August 25, 2025

I bought my last two cars from here and all the maintenance. It was excellent service every time. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simpy
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August 19, 2025

From the minute Eric C. answered my call in Sales, things went smoothly, and I got just the car I was looking for. Eric went above and beyond for me. He knows how to sell More

by deborahkdavis
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric C.
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Aug 22, 2025 -

Alexandria Toyota responded

Thank you so much for sharing your experience with us, Deborah! We're thrilled to hear that Eric C. made your car-buying process smooth and enjoyable from start to finish. It’s great to know you found the exact vehicle you were looking for — and congratulations on your new Rav4! We truly appreciate your kind words and are so glad you're happy with both the service and your new ride. Enjoy every mile!

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