Alexandria Toyota - Service Center

Excellent services. I called the agent Mr. Manrique Rivera to set an appointment for my car services, as usual Mr. Rivera provided an exceptional services. He explain to I called the agent Mr. Manrique Rivera to set an appointment for my car services, as usual Mr. Rivera provided an exceptional services. He explain to me recommendations for my car. Every time I go there I make appointment with Mr. Manrique Rivera. More

Beware letting them check your brakes in package deal. Jack Taylor Toyota checked my brakes as an unnamed item in a "deal" offered for the 30,000 mile tire rotation & oil change, new air filter that I sche Jack Taylor Toyota checked my brakes as an unnamed item in a "deal" offered for the 30,000 mile tire rotation & oil change, new air filter that I scheduled with estimated cost of $200.00. When the brakes were off, I was told a rear brake pad needed replacing, requiring new pads for both rear wheels. Jack Taylor Toyota then claimed they had to "machine" the rotors - total cost $320.00. New rotors would have been far cheaper. Manager said he would give me a discount when I questioned costs. The total bill - $634.00. The "Discount" was $50 that applied to any bill over $500. I seriously caution other customers. More

Great Services, I’m very satisfied with the job doing in my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job More

Brought me car in for a software update on Friday without an appointment. Although very busy, everything was done to make sure I had it that same day! an appointment. Although very busy, everything was done to make sure I had it that same day! More

Professial and Efficient I live in MD, less than 10 miles from a Toyota Dealership/Service Center. Because Jack Taylor is professional, doesn't have you waiting all day, and I live in MD, less than 10 miles from a Toyota Dealership/Service Center. Because Jack Taylor is professional, doesn't have you waiting all day, and the employees are friendly, I drive to VA to have work done on my vehicle. Christian is the person that takes care of me and he is AWESOME! More

outstanding service! Been going to JTAT for service since moving to Virginia in 2016. I've had nothing but Outstanding service from both the service rep, Labaron Hawkins, Been going to JTAT for service since moving to Virginia in 2016. I've had nothing but Outstanding service from both the service rep, Labaron Hawkins, and his team. He has always been upfront about repairs & costs, never any surprises. Highly recommended team and dealer for your vehicle needs! More

Service Excellence My service advisor Simpy is very thorough when she explains the services my vehicle needs. Simpy also did a great job of selling a new Toyota to my gr My service advisor Simpy is very thorough when she explains the services my vehicle needs. Simpy also did a great job of selling a new Toyota to my granddaughter and her husband by giving them a tour of the service department. Great service made outstanding by Simpy! More

Time and cost problems For the first time, I am giving a less than satisfied review to the service center. Partly, I believe the center was overbooked on the day of my servi For the first time, I am giving a less than satisfied review to the service center. Partly, I believe the center was overbooked on the day of my service. It took 2 hours to install a new battery and wipers, which is much longer than it should take. Also, the work cost almost $450, which I consider exorbitant. More

FANTASTIC CUSTOMER SERVICE Totally blown away by Simpy’s stellar customer service. She quoted me 45 minutes for a tune up and it took 43. Def coming back! Totally blown away by Simpy’s stellar customer service. She quoted me 45 minutes for a tune up and it took 43. Def coming back! More

Prompt and very professional This is one of the best dealerships I've been in when it comes to car repair and service. From the porter to the manager, everybody is courteous, very This is one of the best dealerships I've been in when it comes to car repair and service. From the porter to the manager, everybody is courteous, very professional, and showing they care about you as a customer. Keep it up ! More