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Alexandria Toyota - Service Center

Alexandria, VA

4.6
332 Reviews

332 Reviews of Alexandria Toyota - Service Center

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July 26, 2024

Friendly staff and have purchased three Toyota's from them. Service staff is outstanding. My wife has also purchased cars there. More

by johnhagaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny
Jul 30, 2024 -

Alexandria Toyota responded

Hello, thank you for sharing your positive experience!

July 22, 2024

Un buen servicio la verdad de primero no me atendían talves por la apariencia pero si valió la pena me hicieron bien el servicio gracias lo Recomiendo More

by Ever Banegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Alexandria Toyota responded

Hola Ever, te agradecemos que te hayas tomado el tiempo de dejarnos estos comentarios. Nos disculpamos por no haber sido notado cuando llegó por primera vez, lo tomaremos en consideración. Gracias de nuevo por tu reseña.

July 16, 2024

Have tried two days in a row to reach the Service department. All three phone calls resulted in a recording saying "we cannot take your call right now and please leave a message". Very poor service!! More

by Swissstone
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Brotherton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny
Jul 16, 2024 -

Alexandria Toyota responded

We are sorry you are having trouble getting through. Would you mind sharing the number that you are dialing so that we can investigate further? We can also be reached at 571-303-1418 or 703-684-0700. Thank you for your patience while we try to resolve the issue.

July 15, 2024

The staff and manager of service repairs is extremely friendly, professional, knowledgeable and attentive. Excellent customer service, which sadly is not common in many places of business these days so I More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Alexandria Toyota responded

Carlos, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Alexandria Toyota.

July 15, 2024

So happy about the service recently provided by Jenny Kirby. She was positive, exceedingly professional, and courteous. She made my service appointment go well and communicated everything. More

by L Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
Jul 17, 2024 -

Alexandria Toyota responded

Hi Hannah, we are very happy to have provided you with such a positive experience!

July 15, 2024

Service was excellent. Communication consistent. Recommendations solid. Personal contact outstanding. I felt totally taken care of and my car respected and treated with More

by drehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sempy.
Jul 17, 2024 -

Alexandria Toyota responded

Hello Drehm, thank you; we appreciate your feedback!

June 28, 2024

Alexandria Toyota is outstanding in all areas. I am, driving the fifth car that I bought new from them. Each trade was a car driven over 150,000 miles one over 200,000 All serviced by them. More

by sandynieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service , M. Manrique
Jun 28, 2024 -

Alexandria Toyota responded

Hello Sandy, Thank you for taking the time to let us know how we did. We hope you have a great day!

June 11, 2024

They are considerate and aim to please. Been going 45 years and purchased 3 cars! More

by suehenriquespayne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby, Chris Hazzard
Jun 12, 2024 -

Alexandria Toyota responded

Hello, your satisfaction is our top priority. Thank you for being a loyal customer!

June 04, 2024

I take my 2010 Corolla to Alexandria Toyota and always have good service. The service folks are friendly and upfront with needed repairs and costs. More

by pirateskigirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Everyone was great
Jun 05, 2024 -

Alexandria Toyota responded

Thank you for taking the time to let us know how we did! We are thrilled to hear your visit was up to your standards and we appreciate your loyalty. Take care and we look forward to seeing you next time!

May 28, 2024

Alexandria Toyota provides excellent customer service, always thorough and explaining everything they plan to do and when completed everything they have done. I have total confidence in their service depa More

by bbrewer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
May 29, 2024 -

Alexandria Toyota responded

Hello, Thank you for taking the time to let us know how we did. We hope you have a great day!