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Alexandria Toyota - Service Center

Alexandria, VA

4.6
332 Reviews

332 Reviews of Alexandria Toyota - Service Center

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May 02, 2024

Above and beyond the call…fixed 2 issues vice 1…saved time and heartache in repairing safety recall issue on transmission and making 2d key fob More

by robertruark52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
May 03, 2024 -

Alexandria Toyota responded

Hello Robert, thank you; we appreciate your feedback!

April 15, 2024

My car is regularly serviced by the Platinum Team. They do a fantastic job, especially Technician Sterian Tuluceanu and Service Writer Jenny K.. Thank you! More

by Diane T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterian Tuluceanu, Jenny Kirby
Apr 17, 2024 -

Alexandria Toyota responded

Hello Diane, thank you; we appreciate your feedback!

April 13, 2024

great team, great service. very customer oriented. every person I dealt with was knowledgeable and helpful. More

by james76collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura, Simpy, Caesar
Apr 16, 2024 -

Alexandria Toyota responded

Hello James, we appreciate you taking the time to leave us this feedback.

April 10, 2024

Jenny is my service advisor, and she is wonderful! I came in thinking I might need new brakes and new tires, but she explained that all were good for now, and that I would probably need new tires aft More

by lloyds
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
Apr 12, 2024 -

Alexandria Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Thank you for being a loyal customer!

April 06, 2024

Happy with their service department. They take good care of the vehicle I purchased here in 2004. More

by Happy Sienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simpy
Apr 07, 2024 -

Alexandria Toyota responded

Hello, we appreciate you taking the time to leave us this feedback.

March 19, 2024

I didn't expect everything to go as smoothly as it did. I felt very lucky to have been assigned to Mechanic Tommy who kept me up to the hour of what was happening and what to expect. I valued that very ver More

by mfauss@mcenearney.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DID NOT ENCOUNTER SALES
Mar 21, 2024 -

Alexandria Toyota responded

Hello, we appreciate you taking the time to leave us this feedback.

March 19, 2024

It took a little longer to make the reservation than I would have liked. It was easier when we just called in. it was a busy day, but everyone greeted me with kindness and humor. I came in for an oil c More

by Carlton Ackerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy T
Mar 20, 2024 -

Alexandria Toyota responded

Hi Carlton! We're so happy we were able to help you out! Thank you for your 5-star review!

March 01, 2024

Attentive, reliable, and trustworthy! Thalia is wonderful. I feel very good about having my car serviced at Alexandria Toyota. More

by crleung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thalia
Mar 08, 2024 -

Alexandria Toyota responded

Hi Crleung, thank you so much for your positive comments about Alexandria Toyota!

February 29, 2024

Jenny was fantastic communicating with me about the work on the card, what needed done, and coordinating everything. Very positive vibe too. I was able to meet the mechanic and learn from him as well. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny
Mar 08, 2024 -

Alexandria Toyota responded

David, we are very happy we could provide you with a positive experience!

February 29, 2024

Always efficient, reliable and dependable. I am a returning customer because they are that good More

by Chibamba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simpy Behl
Mar 08, 2024 -

Alexandria Toyota responded

Hi Chibamba, thank you for taking the time to leave a review for us at Alexandria Toyota. We're happy we could meet your expectations!

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