Alexandria Volkswagen

Great service. Knowledgeable sales and finance staff. Sorrell was outstanding from the beginning to the end of the sales process. Knowledgeable sales and finance staff. Sorrell was outstanding from the beginning to the end of the sales process. More

Sorrell Carter helped us find the exact car we were looking for. He was great to work with and we had an excellent experience at Volkswagen Alexandria. looking for. He was great to work with and we had an excellent experience at Volkswagen Alexandria. More

Filled out all the info online,I was never was contacted by dealership about the vehicle. by dealership about the vehicle. More

Fantastic! never knew it would be so simple and easy to purchase a lease vehicle. Everyone was patient and for the most part very knowledgeable. never knew it would be so simple and easy to purchase a lease vehicle. Everyone was patient and for the most part very knowledgeable. More

This is my 4th time purchasing a vehicle here at Alexandria Volkswagen and as always I have received Five star service. Thanks Sorrell and Alexandria VW Alexandria Volkswagen and as always I have received Five star service. Thanks Sorrell and Alexandria VW More

We just bought a new car to prepare for a new addition to the family and this team was great. Rob made us feel very comfortable and was very knowledgeable about all of the models. Highly recommend! the family and this team was great. Rob made us feel very comfortable and was very knowledgeable about all of the models. Highly recommend! More

This Dealership was cool but I feel like there’s way too many cars in that small lot. You could barely park your own car with how tight of room there was. Dean was cool when contacting about the car but I f many cars in that small lot. You could barely park your own car with how tight of room there was. Dean was cool when contacting about the car but I feel like he didn’t try, I actually bought a better car from another Dealership w/ a lower rate/car payment. These guys at VW just wanted a sale and kept saying they couldn’t bring the price down or they couldn’t do this. I’m sending him multiple emails on my process and he never responded back saying congrats or anything. Terrible customer service More

Sorrel Carter was my salesman! I had a wonderful experience. Thank you for you help I had a wonderful experience. Thank you for you help More

I recently purchased a used RDX from the dealership and the car did not look like it did online. The concerns I had on my test drive were not addressed and even tried convincing me it was something else wh the car did not look like it did online. The concerns I had on my test drive were not addressed and even tried convincing me it was something else when his suggestion had nothing to do with the actual problem I was concerned with. Multiple issues inside the car the sales associate did not care to address. Only cared to address a big dent in the bumper (probably from the dealership staff themselves). I noticed multiple cars located on the end having scrapes and damages because of the tight spacing of the dealership. The dealership was not interested in fixing anything with the car even when the problems resulted in the negligence of the dealership staff, the only worry they had was to sell a vehicle to a customer. By the time I received my car from clean up the interior was still dirty. The clean up crew cleaned the areas that are mostly visible but as you get close there was still big dirt spots and areas not even wiped down. Even the outside was slightly dirty still as if they don’t care for the job they signed up for. I would not recommend buying a used vehicle from this dealership. The total amount of repairs needed for this vehicle adds up to over $2000. I would not even think twice of coming to this dealership again. More

Robert was very patient and always making sure we feel comfortable and happy with our choice. comfortable and happy with our choice. More