Alexandria Volkswagen

This was an internet sale. Andrew was very helpful and considerate pre-sale. He was one of the best internet sales persons that I have encountered. At closing, Chuck essentially did his job with a routi considerate pre-sale. He was one of the best internet sales persons that I have encountered. At closing, Chuck essentially did his job with a routine review of the documents. He also offered to show me all the amenities of the vehicle. Unfortunately, the car was delivered with an inoperable rear window defroster, and without a full tank of fuel. Though a relatively minor item, I've never taken delivery of a vehicle without a full tank of fuel. Once home, I was later contacted regarding the arrival of my tags. When I attempted to return the call I encountered what I believe was a receptionist that was completely disinterested in helping me. With that, I asked for Andrew and was transferred. Andrew informed me that as it was after 6:00 p.m., I had just encountered "the B team". A few days later I was again contacted by someone at the dealership to be informed that there were problems/mistakes made with regard to my tags. The mistakes were later taken care of. The major issue encountered was that of a mistake in information provided to me by Andrew. In one of my earliest emails I asked a specific question regarding the length of the factory and VW certified warranties. I was informed that the factory warranty was 50k. Further in the process, and based upon all information provided, we negotiated a price. At the time I was looking at two other vehicles at competing dealerships. I based my purchase decision upon multiple aspects such as price, mileage, warranty available, etc. At closing, Chuck reviewed a document that described the warranty. I recall that he mentioned a care free maintenance plan. I asked some questions regarding its applicability to my vehicle. I do not recall, or I missed completely the fact that the warranty then in front of me provided 36K in coverage vs 50k. Later, while filing away all the documents, I decided to review them. That is when I caught the discrepancy in coverage. I emailed Andrew immediately to bring the issue to his attention. Andrew got back to me the following day. Andrew stated that he did, in fact, make a mistake. This was commendable, however, he also informed me that because the documents were provided to me at closing, there was nothing to be done. Bottom line, I missed it, my bad, live with it. This scenario was also brought to the attention of the dealership Chief of Operations via copies of emails. In my final communication to Andrew I stated that I expected the dealership to come up with a creative solution with regard to the discrepancy between what was offered [50K]and what was delivered [36K]. I shared my belief that the 50K had been presented to me as a material fact, and that the subsequent negotiated price was in part derived from that fact. I additionally noted that the warranty offered and the price agreed upon led to my choosing to make the purchase, vs the two other cars under consideration. I am completely aware that people make honest mistakes, and I am confident that is exactly what happened with Andrew, an honest mistake. I believe that what is truly important is what happens next. That's when personal and/or professional integrity either steps in, or not. After a couple of days, and my post on this site, I was contacted by the dealership Chief of Operations [Wesley Greenway]. I shared that I expected a creative solution to the warranty discrepancy. After a few additional emails I was offered a monetary solution. With more than enough time spent on this matter, I accepted the offer and agreed to update this post to note the final outcome. In the end, the dealership upheld their integrity with regard to the warranty issue. Andrew owned his error and offered an apology regarding same. Considering the number of errors/issues that I encountered at this dealership, an accompanying apology from Mr. Greenway would have been a nice touch. More

I came to the dealership only planning on browsing used cars. Pavel Mitryaev greeted me and answered all my questions. The following weekend I came back to the dealership to look at the new model Jettas cars. Pavel Mitryaev greeted me and answered all my questions. The following weekend I came back to the dealership to look at the new model Jettas and asked to see Pavel. He was very patient in answering all of my questions and guided me into a car that met my criteria. I'd request him again in the future when the times comes to make a new purchase. More

I purchased my CC in Jan. of this year. My salesman was very sweet & knew I had been going through a ruff patch with my old CC. It hadn't had some of the maintenance done, & had started having issues. Th very sweet & knew I had been going through a ruff patch with my old CC. It hadn't had some of the maintenance done, & had started having issues. The manager, Andrew, managed to find another CC Lux.. I put him through heck because the day before I was supposed to pick up I had a change of heart about the color of the car. I don't know how, but he managed to find the right car AGAIN! They still greet me with a smile whenever I come in. More

I had a good experience leasing a new car from Alexandria VW. After web inquiries with all dealers within the metro DC area via the internet, Alexandria VW offered the best prices for the specific car I wan VW. After web inquiries with all dealers within the metro DC area via the internet, Alexandria VW offered the best prices for the specific car I wanted. The salesman was friendly and patient to explain all the different options and financing available. He worked with me without pressuring me into something I just didn't need, or pull out some last minute gimmick or hidden fees. As a result, the sales process was smooth and remarkably uneventful, got the lowest price possible for the exact car I wanted, and so, had a pleasant overall experience. More

went to get my car appraised. looking to sell 6 yr old used jetta. i take the car in and wait while the used sales mgr inspects the car and takes for a spin. he comes back saying car's been in accideent used jetta. i take the car in and wait while the used sales mgr inspects the car and takes for a spin. he comes back saying car's been in accideent according to carfax. also notices hail damage on car. offers me $2g. that's pretty low but it is what it is. the pleasant part was as i was getting up to leave, another salesman that overheard the conversation tels me a story of how his daughter's car was damaged by hail, and if under comprehensive coverage, insurance should pay out for repair. i get on phone with the gecko and they said go get it fixed - all i have to pay is deductible. i'll get her fixed now, then go trade in or sell for more than $2g. or, try to go to fairfax vw at nighttime and hopefully one of their chump managers will not notice and give me $5g for it. More

Don't trade anything in and you will have good experience. I gave overall exp. 3 because their trade-in estimate of my car (the car that I purchased from them 6 months ago) was $3000 less than at experience. I gave overall exp. 3 because their trade-in estimate of my car (the car that I purchased from them 6 months ago) was $3000 less than at CarMax. Service department is great though. Overall no horror stories and that is good enough for me. More