Alfa Romeo Fiat of Strongsville

Called in to ask about a car they had on the used car lot. I talked to Stuart about the car and he asked if I would like him to drive it to see what he thought and he would call me back. He called me bac lot. I talked to Stuart about the car and he asked if I would like him to drive it to see what he thought and he would call me back. He called me back and said everything is perfect. I drove down and he was with another customer, so Tony helped me. I asked to drive the car and the car had a flat. I seriously don't think he drove it for me, already lying to me? I drove the car and decided to purchase if they fix the tire. While driving home, I stated to hear a loud squealing sound. I got home and parked the car. I called the dealership and Tony referred me to the service dept. they said they couldn't do anything and pointed back at Tony for help. Needless to say I'm on a wild goose chase, and the dealership doesn't want anything to do with me now. I wouldn't recommend the dealership at all and would tell everyone out there - Buyer Beware! More

I bought a used 2009 Ford F350 King Ranch from Chip Orlando. I had looked at a couple of vehicles that they had advertised as "immaculent" and "flawless". Exaggeration of the truth was an understatem Orlando. I had looked at a couple of vehicles that they had advertised as "immaculent" and "flawless". Exaggeration of the truth was an understatement. On the first "Immaculant" and "Perfect" truck I looked at, I found some darker staining of interior, a missing brake pedal pad, some shoddy use of touch up paint and a computer indication of a fault in the TPMS. That was a complete exaggeration of the truth. The truck I bought had several noticable minor issues. One of those was a broken driver side seat shield assembly leaving all power seat control just hanging. Fiat of Strongsville officially stated they would replace driver seat shield assembly with a "We Owe You" receipt. I live an hour away so they mailed me **3Z-1662187-DA shield assembly. I also was told to have Ford install it and send them the bill. You see how well that worked for 7246221651 in his 3/7/2012 review. This part is not for the correct color of the truck. It is not for the correct year of the truck. Oh, and strike three, it is not even for the correct truck model. My salesman and representative for the company, Chip Orlando, seemed to think his job was done and didn't want to be "stuck in the middle" of the proper sale not being completed. I conversed through e-mail, with pictures showing improper part, and through phone. I even did their parts manager's job and gave them the correct part number while only getting one continuous unsatisfactory answer. That answer was that whatever part was delivered to me was irrelevant and the only thing that matters is that their completely incompetent parts manager has a receipt saying a shield assembley (note: wrong part for color, year and model) had been mailed and delivered and that Fiat of Strongsville obligations were complete. Four months later and I still do not have the part from them. With the price of diesel fuel and the one hour drive each way, it is easier to order the correct part myself, out of pocket. Avoid this company at all costs. The arrogance is astounding given the level on incompetence. The final sale is so important that they are completely ignorant to the concept of repeat buyers and word of mouth advertising. Oh, and to top things off, the loan due date came and I was paying for a truck that I had no title to. I even had to get another 30 day tag from the dealership since I couldn't register it. Fiat of Strongsville took 59 days to give me a title. Do yourself a favor and avoid Chip Orlando from Fiat of Strongsville, completely avoid the parts department and management at Fiat of Strongsville and simply avoid the headache of doing any business with Fiat of Strongsville. More

I called about an escalade I saw on autotrader. Talked to Tony the salesman who said he could hold it for me for $250 deposit until I got a chance to come look at it in person. Went to look at it, agreed on Tony the salesman who said he could hold it for me for $250 deposit until I got a chance to come look at it in person. Went to look at it, agreed on a price with Tony and shook on it. Next thing I knew he said that his boss was on the phone and wanted to talk to me. His boss basically said he couldn't do the deal for what Tony said and that I was going to pay this x amount for it. I told him that I couldn't do it for that price, then he proceded to yell at me and tell me that I wasn't going to get my deposit back. When asked about the deal that was already agreed upon he said that "he's the boss" and that Tony didn't have the authority to do this. So you have a car salesman that doesn't have the authority to sell cars!?!? After leaving I called to talk to a manager about the incident. It was obvious that the manager was already filled in on the situation, and was combative and stand-offish right from the start. I've encountered more professionalism at Wal-Mart!!!! More

bought a truck that i was told went through shop and anything wrong was fixed took truck home and found the brakes were metal to metal ,chewed up rotors ,dash lights that didnt work,windshield washers d anything wrong was fixed took truck home and found the brakes were metal to metal ,chewed up rotors ,dash lights that didnt work,windshield washers didnt work,parking light lens on right front was full of water ,bulb burned out .i talked to scott about the brake problem he told me to have it fixed and send him the bill ,have not seen the money yet called left messages no return call i think the BBB needs called next More