"Not too good!"
- Laura Wood
I called before making the 150 mile round trip and told them my situation. Troy sold my idiot ex husband the vehicle I am left making outrageous payments on right now, almost 2 years ago. I am also on the note and when I tried saying it wasn't a good idea, Troy talked to me like I was stupid and convinced my ex to purchase this vehicle. He had also said, come back in a year and I'll refinance and get your payments down. I am in a very rough spot, by myself now trying to make payments on this vehicle. I went today after being told they would help me out. Had an appointment with Troy who blew me off!! So, another salesman stepped up and showed me vehicles that I qualified for. After about 2 hours, I'm stuck with the same vehicle, wasted gas and time, just to be completely disappointed and lied to.
"Service Department is great. Sales is lacking, severely. "
Went in to purchase a new car. Was told the make and model I wanted to test drive was available. However it was not. The dealership apparently had no cars to test drive except for a late model 2018 that had 3200 miles on it from the dealerships loaner program (as I was told). Despite saying numerous times I wanted a 2019. I was pushed and pressured to take the 2018 vehicle. When the issue of payments came up both Wesley and Younger became very pushy and belligerent. Both tried to tell me what payment I could afford, despite extensively explaining my finances and how a high payment would not work for me, both persisted to tell me I was wrong. I was told i could Lyft drive for extra money to make the payments work or better yet commit tax fraud at my
Job by claiming more dependents than i legally can by law. Wesley stated he claims 9 on his taxes even though he doesn’t have that many children and that it’s totally cool. Yeah, no. I really don’t appreciate someone telling me what I can afford versus what I know I can afford. Even more so when I’m being pushed to take and sign off on a car I didn’t want. Even after stating multiple times it wasn’t the car I wanted. I was left alone multiple times in the office for over 30 minutes at a time suffering through an ordeal likened to torture that lasted over 6 hours. Mind you I had been cleared on credit, all I had to do was sign a paper and the car was mine and still I walked away because the car was being forced on me and I didn’t want it. The one time I tried to bargain on car, I was told the price on the vehicle wouldn’t change, despite it having 3200 miles on it from the dealership, they insisted that the vehicle was still considered brand new. I’m sorry but 3200 miles on a car is a far stretch from calling it new, especially compared to other vehicles on the lot. Pushy sales techniques and verbal abuse from both the salesman didn’t help matters. Even when I said I was done and wanted to leave they refused to bring my car keys, despite my asking over ten times. I tried leaving the dealership for over 3 hours and they refused to follow simple instructions. Instead I had Younger call me a liar and a dishonest person.. is this really the type of sales professionals your dealership has employed? Between the insults and urging me to commit tax fraud im not sure I’ll ever come back to buy a car from this dealership.
"George and Adam"
George was very friendly and honest. We told him we had only a certain amount of time and he worked very hard to keep within the time we gave him. Adam helped me with pairing my cell phone to Bluetooth. and getting me started with On Star. Very satisfied with the customer service we were given.