All American Chrysler Dodge Jeep Ram of Midland

How can you work on a vehicle if you don't know you have it? I called and made an appointment with this dealership to have my truck repaired. I later called back to see if I could reschedule, but they informed I called and made an appointment with this dealership to have my truck repaired. I later called back to see if I could reschedule, but they informed me that they did not show me as having an appointment. Then they told me that I could go ahead and bring the vehicle in anyway. I brought the vehicle in, gave one of the representatives my keys, and also gave him my contact information and details of the work to be done on the vehicle ect. After they had my vehicle for three days, and I had missed meetings and appointments, due to not having a vehicle, I called only to discover that they did not even realize they had my vehicle. I was put on hold numerous times while they spoke with this person and that, trying to figure out who was handling my repair. Finally someone informed me that they had located my information and that they would be starting on it right then. After another day of doing without personal transportation I called to find out the status. At this time I was informed that they would need to order a part and that it would be about a week or so. In other words, not only had they still not done anything, ordered the part, or even called me to find out what to do, but I was to be without my vehicle for another week. I asked if they had lender that I could use, because I had already been without a car for four days, and they said, "No, we don't have anything like that." At this point I informed them that I would rather take it to someone who would communicate with their customers and keep track of their automobiles and that I would be there shortly to pick it up. More

Excellent service from salesman I Emailed about a vehicle and immediately received a reply. I arrived at the dealership and was greeted by a gentlemen that took me to the sales REP I Emailed about a vehicle and immediately received a reply. I arrived at the dealership and was greeted by a gentlemen that took me to the sales REP that replied to my email. Jose Ramos was very professional and answered all my questions, we located A vehicle and made a deal, I was out of there in very little time. I will be going back for my next purchase there. More

Got a great deal but can't tie up loose ends. Great deal, but no second remote key, overcharged for taxes, credit report I did not ask for declined for reasons that are not true. Don't know why th Great deal, but no second remote key, overcharged for taxes, credit report I did not ask for declined for reasons that are not true. Don't know why they don't send a new remote (cars come with two) and we will have it programmed ourselves. Bolf's, Raton NM More

Great Experience I needed to get a vehicle for work and they made everything easy and reasonable. There were plenty of options to look and explore. Thank you everybod I needed to get a vehicle for work and they made everything easy and reasonable. There were plenty of options to look and explore. Thank you everybody involved for the great experience. More

sales bought a new truck from them had to pay to get it detailed because they were too busy to get it detailed when they do in house detailing. they were bought a new truck from them had to pay to get it detailed because they were too busy to get it detailed when they do in house detailing. they were only able to do one out of three things I had asked for them to do when signing papers for it that they said they would do and that was to fill the fuel tank everything else I was told I'd have to do my self since they were too busy so I personally will not go back it took them three trips and three days to get a legal paper tag put on the truck as well More

HORRIBLE!!! Bought a 2016 Dodge Ram less than 2 months ago and now it won't start. Couldn't get anyone to answer in the service department. Roadside needed to kno Bought a 2016 Dodge Ram less than 2 months ago and now it won't start. Couldn't get anyone to answer in the service department. Roadside needed to know if there was room for them to tow the truck but I couldn't get anyone to answer. The truck is still broke down. We purchased 2 vehicles from this dealership within one week totaling $100,000.. You would think we would get a little more courtesy. And... The guy we purchased the vehicles through no longer works there.. Go figure!!! More

worst car i ever had in my life the salesmen want to sell you car it doesn't matter how . the car i got it's 2012 . they refused to admit the car it has issues, even i told them i wa the salesmen want to sell you car it doesn't matter how . the car i got it's 2012 . they refused to admit the car it has issues, even i told them i want the car but it need get fixed the same day brock down, stay in the shop 12dayes . i drove the car 7 dayes after that it's broke down , nothing going to be alright with this car i don't what i am going to do. More

Got a great deal! My salesman Mike Duarte always looks out for me. I have bought several cars through him and am always pleased with his service and his ability to get My salesman Mike Duarte always looks out for me. I have bought several cars through him and am always pleased with his service and his ability to get a great deal for me and my family. This time I was looking for a van for the company I work for. He was able to find one in Dallas and get it here quickly that exceeded our expectations. Great job Mike! More

one of a kind experience, i had a great experience at all american chrysler jeep dodge of midland. special mention ' Jose Fonseca was the salesman who helped me get the car i w i had a great experience at all american chrysler jeep dodge of midland. special mention ' Jose Fonseca was the salesman who helped me get the car i wanted. he's a great man and also his company. i recommend this company to all ya who's planning to get a truck,suv,sedan etc. once again thank you all american chrysler jeep dodge of midland and to Jose fonseca keep it up sir. salute. More

Great experience. Ali M did an excellent no pressure selling Great place and people will definitely come back and tell all my family or whoever is shopping for any vehicle Hope to meet service rep. later for ro Great place and people will definitely come back and tell all my family or whoever is shopping for any vehicle Hope to meet service rep. later for routine service More