WARNING: Take a lot of Hydrocodone and Alprazolam before bringing your car to their service department! Also prepare to experience their 5 star incompetency!
I would personally give this clown of a dealership a -0/5 stars. The service department is managed by a bunch of clowns who do not know what they are doing. Customer service does not exist in their work ethics. Worst of all, they do not have word of honor. Let me start with my story: I had my Charger stuck on sports mode. I brought it to Dodge Midland (12/1/18) to tell them the issue, I also requested an oil change and an alignment to be done to the car as well. One of the service advisers booked me on the 28th of December. 2 hours after, oil change and alignment were done. Before leaving the dealership, one of the service technicians told me that the bolt on the driver’s side control arm was loose and he had to tighten it. On my way home, I have noticed that the steering wheel on my car was not aligned properly. Bottomline is 2 of the issues happened after the alignment. Fast forward to 12/28, I brought the car to the dealer for the suspension issue and the loose upper control arm bolt that they messed up after the alignment. Service adviser told me that the car will be seen the week after the 28th of December (Between Dec. 31-Jan 4) due to the fact that they claimed that they were “short-handed” and the cars “backed up.” I felt disappointed due to the fact that the car has to sit there for a week, but the heck..I gave it a shot. The service adviser told me that he will give me a call between the week to update me with the status of the car. I did not receive a call from them. I gave them a call in the middle of the week, service guy told me that the technician has not seen the car yet and to give him a couple of days. After a couple of days, I called to follow up and the service adviser has too many excuses just to give me false assurance. He told me that the car has not been seen by the technician and the earliest day that they could see it is Monday (1/7/19). I asked him if there is a guarantee that it is going to be seen on that Monday, the clown said “there is no guarantee.” So in short, if I leave the car there, it will sit in their lot for Lord knows how long.” That there made me mad at their unprofessionalism. Bottomline is I have to take the car back and probably bring it somewhere due to the “5 star” incompetency of the service department of Dodge Midland. This is probably my last Dodge car. The service ruined my experience. The service department needs major overhaul or major re-training of their staff!!!