All American Chrysler Dodge Jeep Ram of Midland

Awesome sales team I went to All American CJD of Midland to look at a new wrangler, until they pulled the gladiator I wanted off the trailer. Big Mike and Zachary helped I went to All American CJD of Midland to look at a new wrangler, until they pulled the gladiator I wanted off the trailer. Big Mike and Zachary helped get it financed, awesome guys! More

Buyer Beware!! My salesmen and his manager apologized for the mix up in vehicles but stated a resolution was out of their hands and rests with the management. Neithe My salesmen and his manager apologized for the mix up in vehicles but stated a resolution was out of their hands and rests with the management. Neither the dealership nor their owners, Lithia Motors, are members of or answer to the BBB. After my bait and swap I can tell you why. ALL American is rated F on the BBB for good reasons. The Administration of the dealership and their parent company Lithia Motors have refused to correct the situation. More

Great Experience This is my 3rd purchase with Mike at All American CJD of Midland. He was able to put me in the vehicle I was wanting. Great customer service skills a This is my 3rd purchase with Mike at All American CJD of Midland. He was able to put me in the vehicle I was wanting. Great customer service skills and Awesome Deals! More

Great people We are on our 8th family sales in 2 years with Lithia Group. Yessica Vences is our family sales person and she does great. She knows what we want and We are on our 8th family sales in 2 years with Lithia Group. Yessica Vences is our family sales person and she does great. She knows what we want and is always helpful to make it happen. More

Best dealership experience ever!!! In the past we have had bad experiences with dealerahips but with AACDJR of Midland ot was very good. They were helpful and did everythimg they could In the past we have had bad experiences with dealerahips but with AACDJR of Midland ot was very good. They were helpful and did everythimg they could to our satifactory in buying our trucks. Thanks again!!! More

Satisfied Everyone at the dealership was very friendly & nice offering water tea and food, over all great customer service. Great deals where offered. Met the p Everyone at the dealership was very friendly & nice offering water tea and food, over all great customer service. Great deals where offered. Met the price range. More

Above and Beyond! Randy Castaneda was my sales person and let me tell you, he went above and beyond to make sure I got exactly what I wanted. I was pretty specific on Randy Castaneda was my sales person and let me tell you, he went above and beyond to make sure I got exactly what I wanted. I was pretty specific on the car I wanted as well as what features I wanted it to have. I know a sales person's nightmare, right? (JK) However, Randy treated me with respect and he was extremely patient with me. He kept in contact with me frequently and listened to understand what I was looking for and gave me a great selection of options to look at without overwhelming me. He promised that he would do everything he could to find exactly what I was looking for and he did just that! I am a proud owner of a 2019 Dodge Challenger, Pitch Black, with 20" granite rims, leather seats, sunroof, 8.4" display screen, and 6 Alpine speakers. His level of expertise and genuine care for his customers can not be measured. I highly recommend any one who may be in the market for a new vehicle to contact Randy Castaneda at All American Chrysler Dodge Jeep Ram of Midland. More

Faceplam after facepalm WARNING: Take a lot of Hydrocodone and Alprazolam before bringing your car to their service department! Also prepare to experience their 5 star incomp WARNING: Take a lot of Hydrocodone and Alprazolam before bringing your car to their service department! Also prepare to experience their 5 star incompetency! I would personally give this clown of a dealership a -0/5 stars. The service department is managed by a bunch of clowns who do not know what they are doing. Customer service does not exist in their work ethics. Worst of all, they do not have word of honor. Let me start with my story: I had my Charger stuck on sports mode. I brought it to Dodge Midland (12/1/18) to tell them the issue, I also requested an oil change and an alignment to be done to the car as well. One of the service advisers booked me on the 28th of December. 2 hours after, oil change and alignment were done. Before leaving the dealership, one of the service technicians told me that the bolt on the driver’s side control arm was loose and he had to tighten it. On my way home, I have noticed that the steering wheel on my car was not aligned properly. Bottomline is 2 of the issues happened after the alignment. Fast forward to 12/28, I brought the car to the dealer for the suspension issue and the loose upper control arm bolt that they messed up after the alignment. Service adviser told me that the car will be seen the week after the 28th of December (Between Dec. 31-Jan 4) due to the fact that they claimed that they were “short-handed” and the cars “backed up.” I felt disappointed due to the fact that the car has to sit there for a week, but the heck..I gave it a shot. The service adviser told me that he will give me a call between the week to update me with the status of the car. I did not receive a call from them. I gave them a call in the middle of the week, service guy told me that the technician has not seen the car yet and to give him a couple of days. After a couple of days, I called to follow up and the service adviser has too many excuses just to give me false assurance. He told me that the car has not been seen by the technician and the earliest day that they could see it is Monday (1/7/19). I asked him if there is a guarantee that it is going to be seen on that Monday, the clown said “there is no guarantee.” So in short, if I leave the car there, it will sit in their lot for Lord knows how long.” That there made me mad at their unprofessionalism. Bottomline is I have to take the car back and probably bring it somewhere due to the “5 star” incompetency of the service department of Dodge Midland. This is probably my last Dodge car. The service ruined my experience. The service department needs major overhaul or major re-training of their staff!!! More