All American Chrysler Dodge Jeep Ram of Midland

Faceplam after facepalm WARNING: Take a lot of Hydrocodone and Alprazolam before bringing your car to their service department! Also prepare to experience their 5 star incomp WARNING: Take a lot of Hydrocodone and Alprazolam before bringing your car to their service department! Also prepare to experience their 5 star incompetency! I would personally give this clown of a dealership a -0/5 stars. The service department is managed by a bunch of clowns who do not know what they are doing. Customer service does not exist in their work ethics. Worst of all, they do not have word of honor. Let me start with my story: I had my Charger stuck on sports mode. I brought it to Dodge Midland (12/1/18) to tell them the issue, I also requested an oil change and an alignment to be done to the car as well. One of the service advisers booked me on the 28th of December. 2 hours after, oil change and alignment were done. Before leaving the dealership, one of the service technicians told me that the bolt on the driver’s side control arm was loose and he had to tighten it. On my way home, I have noticed that the steering wheel on my car was not aligned properly. Bottomline is 2 of the issues happened after the alignment. Fast forward to 12/28, I brought the car to the dealer for the suspension issue and the loose upper control arm bolt that they messed up after the alignment. Service adviser told me that the car will be seen the week after the 28th of December (Between Dec. 31-Jan 4) due to the fact that they claimed that they were “short-handed” and the cars “backed up.” I felt disappointed due to the fact that the car has to sit there for a week, but the heck..I gave it a shot. The service adviser told me that he will give me a call between the week to update me with the status of the car. I did not receive a call from them. I gave them a call in the middle of the week, service guy told me that the technician has not seen the car yet and to give him a couple of days. After a couple of days, I called to follow up and the service adviser has too many excuses just to give me false assurance. He told me that the car has not been seen by the technician and the earliest day that they could see it is Monday (1/7/19). I asked him if there is a guarantee that it is going to be seen on that Monday, the clown said “there is no guarantee.” So in short, if I leave the car there, it will sit in their lot for Lord knows how long.” That there made me mad at their unprofessionalism. Bottomline is I have to take the car back and probably bring it somewhere due to the “5 star” incompetency of the service department of Dodge Midland. This is probably my last Dodge car. The service ruined my experience. The service department needs major overhaul or major re-training of their staff!!! More

Easy and quick Told them what I was looking for and all the facts. We went and found one and I drove it home. They really worked to get me into the truck I wanted. Told them what I was looking for and all the facts. We went and found one and I drove it home. They really worked to get me into the truck I wanted. More

John was an excellent salesman.. John was a great salesman .. not pushy nor demanding .... ive always bought my vehicles at this Dodge house and ive always been really excited and ver John was a great salesman .. not pushy nor demanding .... ive always bought my vehicles at this Dodge house and ive always been really excited and very apprecitive of the help i get.. ive always driven Dodge.. my daddy that is no longer with us drove Dodge and we r a Dodge family .. keep up the great work !! More

Best experience ever of purchasing a vehicle. Great experience, great folks. Big Mike and Ashley are awesome! I'm telling all my friends about All American Chrysler, Jeep, Dodge. I'll be back! Great experience, great folks. Big Mike and Ashley are awesome! I'm telling all my friends about All American Chrysler, Jeep, Dodge. I'll be back! More

Dodge Charger sxt This was the first purchase by my daughter from All American. The fourth purchase by my family since 2009! Best dealer and sales team in West Texas! This was the first purchase by my daughter from All American. The fourth purchase by my family since 2009! Best dealer and sales team in West Texas! More

Good Service Jordan walked us through process of buying Used Nissan Armada Platinum. He was very friendly and helpful. We are pleased with the vehicle we bought Jordan walked us through process of buying Used Nissan Armada Platinum. He was very friendly and helpful. We are pleased with the vehicle we bought and service provided by the dealership. More

Fabulous Truthful and helpful sales associates here without pressure. Thank you for a fast and fabulous buying experience! I was able to get the vehicle I wa Truthful and helpful sales associates here without pressure. Thank you for a fast and fabulous buying experience! I was able to get the vehicle I wanted at a fair price and go home with it quickly and happily. More

Good experience My sales rep greeted me in the parking lot, listened to my requirements and found me just the right vehicle. The price was fair, the trade in rapidly My sales rep greeted me in the parking lot, listened to my requirements and found me just the right vehicle. The price was fair, the trade in rapidly negotiated and financing was efficiently handled by the finance manager. All of the employees I met were cheerful and accommodating. The only problem in the whole process was I selected a car that was newly delivered to the dealer lot so there was a delay between finalizing the paperwork and delivery of the vehicle to me. More

Run from this place The service dept at Midland sucks took truck in for front end wobbling , they said maybe Friday this is a brand new ram 3500 dually told the service m The service dept at Midland sucks took truck in for front end wobbling , they said maybe Friday this is a brand new ram 3500 dually told the service manger need a loner he said that wasn’t going to happen I bought a 70 thousand dollar truck and 45 thousand jeep Cherokee with this dealership all new the customer service for your vehicle is crap they do not care for there customers will never by another vehicle from them run from this place More

Great customer service with financial assistance. Amazing service and courtesy from agency with great deal in the finance department..I was looking for a used vehicle because of my credit but I couldn Amazing service and courtesy from agency with great deal in the finance department..I was looking for a used vehicle because of my credit but I couldn’t believe I would be driving off on a brand new Jeep with nothing down. More