All American Chrysler Jeep Dodge Ram Fiat of San Angelo - Service Center

Service Advisor Josh Hewitt is personal, friendly, efficient, and ready to serve. He's a credit to the organization. I've come to trust his judgment, his recommendations, and respect his ability to efficient, and ready to serve. He's a credit to the organization. I've come to trust his judgment, his recommendations, and respect his ability to do all that he does. (Nick Nicholson is excellent as the Service Manager, too.) Josh immediately scheduled the service needed on my car; Kenny was the mechanic who not only discovered the problems but fixed them; and all was done quickly, honestly, and to my compete satisfaction. I can't believe the difference in the ride (and sound!) of the car now. It's almost like new! I appreciate the dealership, the service department, the people working there, and the results of their work in my behalf. KUDOS, You Guys! You KNOW I'll be back! More

The vehicle when accelerating, will just lock up, could The vehicle when accelerating, will just lock up, could be at 20 mph or 60 mph, it's never the same place. The cruise control also doesn't work whe The vehicle when accelerating, will just lock up, could be at 20 mph or 60 mph, it's never the same place. The cruise control also doesn't work when this is going to happen. It was in the service dept for 3 months on multiple dates starting in November last year. There have been problems since the first time we dropped it off. Originally we dropped it off on a Monday, at the service writers request. My wife had explained that I work out of town and that I would only be home that week and she has to have a vehicle. We called numerous times trying to find out what was wrong with the vehicle that week, and on Wednesday, Josh told my wife that it was being diagnosed and should be ready on Friday. On Friday morning we called numerous times, for Josh, all unreturned . I called for Nick the Service Manger, that morning and he also didn't return my call. I called Paul, your Operation Manager, later that morning and left a message stating that I was coming personally to visit with him since nobody would return calls and I needed a rental, as my warranty states I was due because it had been in the shop for a week. I live 40 miles from the dealership and as I arrived in town, we received a call from Paul. He told me that it was being diagnosed as we speak( was told that on Wednesday) and he was authorizing a rental for my wife for the weekend. He said that he would call me back in 30 minutes to let me know where to pick up the vehicle. I decided to run some errands while I was in town. 1 1/2 hours later I still had not received a call, so i decided to drive to the dealership. I went in and asked to speak to Paul and while waiting I received a call from Nick telling me that the car should be diagnosed and back to me that day. He told me that it should be ready by 5, which meant that I was expected to sit in town for another 1 1/2 hours. I became irate and and told them that their service was unacceptable. about 15 minutes later, Nick called me back and was extremely rude. He told me to come to the dealership because he needed to show me something. He told me that the oil was extremely dirty and that is why the cruise control would not work. I told him that I change my own oil and it had been changed 3 months earlier. I waited at the Service Dept. until he came and got me at which time I told him i was recording the conversation as I had been lied to pretty much each time i spoke to the dealership. at this point he became very irate and and belittled every comment that I made, easily the worst example of customer service that I have ever experienced. I admit, I didn't help the situation, however, I am the customer. He also told me that he had just checked his voicemail from 4 hours earlier, that's why he had not called me back. He had the Lead Mechanic tell me that my dirty oil was the reason that the cruise control wouldn't work, because of a cam sensor. I had them change the oil, and took the vehicle home for the weekend. The car did the same thing on Monday morning. My wife called the dealership, 3 times for Josh and once for Nick that morning. The call was returned by Josh at 4 that afternoon and told my wife the head mechanic said that she should drive the car for a month or so and see if the new oil made a difference. Obviously it wouldn't have, they have changed it at least twice since then and its still happening. I then emailed Lithiacares and received a call from Paul and Nick apologizing for the bad service and unreturned phone calls. He assured me that that is not the way his facility is ran. My wife has driven this unsafe vehicle to your dealership with the issue occuring twice and picked up your techs so that they could experience the problem. Both of them said there was no way that they would drive the vehicle, but you kept expecting my wife and 2 year old to do so. I work on the road so my wife has had to deal with everything else. I am not sure of the dates, however, if you care I'm sure that you can look them up or call and we can talk more. My wife picked her car up 2 weeks ago Monday and drove it to the airport, she was out of town for a week. I was home for the weekend and it did the same thing on Sunday. She asked for the service records the time before when she picked it up and Josh told her that we couldn't get a copy. When she asked again 2 weeks a go Josh told her that he would mail them out. As of today, we still had not received a copy. In the last 2 months I have emailed Lithia cares twice, nobody returned the email. I left 2 messages on Pauls voicemail and 2 emails on the All American Dodge website that is connected to Paul, each with no response. Finally, I posted on the Lithia Dodge facebook page stating my concerns. The post was removed in less than 10 minutes, but it accomplished what the numerous unreturned correspondences couldn't. Paul and Nick called me and told me to go somewhere else to have my car serviced. They could not fix it. Meanwhile I am stuck with an unsafe vehicle with my wife and 2 year old inside. More

Service Advisor (Josh Hewitt) must have "service" as his middle name! Good welcome, great attention to needs, quick procedures, and splendid results. The experience makes me a very satisf "service" as his middle name! Good welcome, great attention to needs, quick procedures, and splendid results. The experience makes me a very satisfied customer. Again. K.S. More

Upon taking the vehicle in for some fluids leaking the dealership managed not to find leaks that were pointed out. This I found hard to believe and asked to speak with a manager, which was refused and I w dealership managed not to find leaks that were pointed out. This I found hard to believe and asked to speak with a manager, which was refused and I was transfered around over and over. I hung up called back questioned again how the leak that was plain to the naked eye wasn't found and I was asked to immidiately told to pick up the vehicle. Upon going to the dealership no manage came to speak with me and they returned the vehicle with caps off, and parts literally stacked up under the hood. I took pictures and asked for their corporate number which was refused. Then I was informed if I did not leave immidiately the cops would be called. I got in my vehicle and went across the street waited for police showed them the damage they immidiately returned to the dealership but could not do anything to them because they did not charge for the work. Now I am left with a vehicle in pieces and upon going home and calling corporate was informed dodge has no affiliation with the San Angelo location and that they are not an authorized dealer. Dodge also informed me even if the vehicle was under full waranty the problem was my own now and it was up to the dealership to honor the waranty. This I find interesting, you buy a new car and its up to the individual dealerships whether or not they wish to honor their companies warranty that the customer is paying for. All I can say is if your needing work done do not under any circumstances take it to this dealership as they have poor quality work, poor customer service, poor management, and even a worse set of ethics. They overcharge for work even for a dealership quoting me 700+ dollars to replace a waterpump on a dodge ram 1500 which is approximately 20 minutes of work and the part is 52.99 from the dealer. Nothing special needed to change it and a part that most people can change themselves if there willing to take the time. More

Great service. very prompt and attentive. He explained everything that was done and we are very pleased with their customer service. They were very efficient and got us in and out quickly. everything that was done and we are very pleased with their customer service. They were very efficient and got us in and out quickly. More

I had an issue with my 2012 Charger Police Package car. The AC/AM-FM controls stopped working with less than 2000 miles. I called ahead and spoke to Raymond who told me to make the 70 mile trip into San An The AC/AM-FM controls stopped working with less than 2000 miles. I called ahead and spoke to Raymond who told me to make the 70 mile trip into San Angelo and they would work me in. When I arrived Raymond got my vehicle in quickly and Tony took the car back to get started. Tony was very professional and had me come to the back to help with the police equipment that was in the way of him making the repairs. After about an hour and a half I was back on the road with everything working. Tony was a pleasure to work with while determining the problem with the car and deserves a pat on the back for his professional appearance and attitude. I was also impressed with Raymond for getting me in and how he handled the entire situation. It was nice to be made a priority so my patrol vehicle could get back on the road. Thank you. More

I took delivery of my Ram 3500 after returning from a deployment. I had an awful time going through AAFES/Overseas Military car sales but, taking delivery at All American made me think i should have just deployment. I had an awful time going through AAFES/Overseas Military car sales but, taking delivery at All American made me think i should have just bought through them. Everything from keeping in contact with me and sending me pictures of the truck (thanks Paul Mcclure) to all the paperwork processing (thanks Sherry Welch) to fixing one of the problems that the AFFES folks couldnt get right (after 3 tries) with the door handles (thanks Josh). I will not only recommend this dealership but, my next purchase will be with them as well. Thank You for taking care of me even after i had taken delivery. More

When I went into the Dealership today, everyone was very professional and very helpful. As soon as I walked in the door, I was greeted by Jay Scott, the service rep. He took my information and got the car i professional and very helpful. As soon as I walked in the door, I was greeted by Jay Scott, the service rep. He took my information and got the car in line to be serviced. I was there for less than a hour this trip which was very nice. All the guys up there at All American CJD are great in the Sales Department and the Service Department. More