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All American Ford in Old Bridge
Old Bridge, NJ
1,507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,507 Reviews of All American Ford in Old Bridge
November 12, 2021
Mike the representative was wonderful to deal with but it is hard for him to soar like an Eagle when he is dealing with a bunch of Turkey,s As a buyer of many High end Ford Trucks over the years extendin it is hard for him to soar like an Eagle when he is dealing with a bunch of Turkey,s As a buyer of many High end Ford Trucks over the years extending back to Oasis Ford and a long term service customer.I have had enough.. In past visits not dealing with Mike I have waited 6 hours for an oil change. Never offered a ride home while only living 5 minutes away. Not completing the requested maintenance. Promises not kept sloppy work. The truck itself is not making the mark as well. Many nonsense things breaking that should not be, braking doors and hood latches with a truck with 26k should not be an issue. Twice on the hood latch. Between making an appointment 4 weeks in advance then waiting 2 weeks while the car was sitting there for a recall. Also the door panel all chipped up. Not good! I had purchased wheel protection and they had approved the repairs, with Covid they canceled. No calls to honor the claim and then dishonored the claim. Me buying oil changes and needing to go somewhere else to get the jobs done in a more professional environment. I was looking to purchase my next Ford limited but with your service department I will not even consider it. Again this is got nothing to do with Mike.he was really trying to make his Custumer happy. Your dealership needs to wake up. It’s sad that I have to buy another truck 15 miles away because on how inept you have gotten. More
by rocinielle
Employees Worked With
Mike. 5 star
November 10, 2021
Good inventory, dealership facility, salesman Stephen Kaye was exceptionally nice, and good credit app processing, insurance and registration arrangements, and post-sales vehicle prep Kaye was exceptionally nice, and good credit app processing, insurance and registration arrangements, and post-sales vehicle prep More
by george_deane
Employees Worked With
Stephen Kaye, Greg Miele
November 09, 2021
excellent services and excellent employees keep the excellent services and excellent employees keep the great work,,, really good service is so convenience excellent services and excellent employees keep the great work,,, really good service is so convenience More
by orlandovalentin
Employees Worked With
Karen Young
November 09, 2021
Starting with my first phone call to Joe Pedi it was first class. Secondly, Ryan in service and Brooke in service at the end we’re phenomenal. Always a great experience at All American Ford of Old Bridg first class. Secondly, Ryan in service and Brooke in service at the end we’re phenomenal. Always a great experience at All American Ford of Old Bridge. Everyone was extremely helpful and got a difficult job done. More
by Rluc68
Employees Worked With
The gentleman who went and picked up my vehicle and the individual who worked on it, Joseph Pedi, Brooke Ancona, Ryan Bender
November 01, 2021
I have been very pleased with the way I have been treated over the phone for appointments and at the service desk with the service manager all very courteous and extremely concerning over the phone for appointments and at the service desk with the service manager all very courteous and extremely concerning More
by Pamaspano
Employees Worked With
No one listed is recognizable to me
October 30, 2021
Great Dealership and service rep Mike is very attentive to all issues with my car to all issues with my car More
by G33unknown
Employees Worked With
Nick Savino, Rachel Curry, Patsy Townsend, Brooke Ancona, Karen Young, Ryan Bender, Devon Rucker, Elaine Campbell, Pat Sharkey, Renee Senape
October 30, 2021
In the past I have been to this dealership and gave them a nice review for turning my car around quickly. I also gave them a shout out On the mustang forms and asked local New Jersey area mustang owners and a nice review for turning my car around quickly. I also gave them a shout out On the mustang forms and asked local New Jersey area mustang owners and Shelby GT 350 owners to consider All American Ford at Old Bridge because they know what they are doing and the service was great. This morning I had the opposite experience. I took my Shelby GT350 for an oil change and to have the backup camera replaced due to a recall on that part. The service advisor said it would take them 1 hour to check with parts if they had a back up camera in stock. So I said no worries I will leave the car and pick it up at a later time. I live an hour away from the dealership. When the service advisor called me in a few hours to ask me to pick up the car since the fixed everything I mentioned I wasn’t able to come up right away to get the car but could on Sunday. She said they were closed. So I said I am traveling out of town for 4 days starting Monday and won’t be able to pick up the vehicle for 5 more days but would be there first thing next Saturday. She did not like that response and told me we prefer you pick it up much sooner than that. And then proceeded to use legal language saying if the car is damaged in their parking lot they won’t be responsible for any damages. As someone who owns cars from Subaru, Honda and Mini I have never had a dealer throw disclaimers my way to push me to pick up my car right away. Mind you my car costs $65k which was a big sum for me personally so I just didn’t expect this type of pressure from the service department essentially trying to push me to come right away or else you might be on the hook to pick up the tab that might be caused to your car in our dealer lot. I’m not a lawyer but just don’t expect legalize thrown my way first thing at a service department. Especially after giving them glowing reviews. This was disappointing. Lesson learned. Will have to find another Ford dealer next time. More
by Anish201
Employees Worked With
Karen Young
