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All American Ford in Old Bridge

Old Bridge, NJ

4.8
1,502 Reviews

3698 U.S. 9

Old Bridge, NJ

08857

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1,502 Reviews of All American Ford in Old Bridge

May 19, 2020

Very good service checked out my car found nothing was wrong and they had great service during this corona virus crises which was very good More

by W
Recommend Dealer
Yes
Employees Worked With
Ryan Bender
May 27, 2020 -

All American Ford in Old Bridge responded

Thanks for the 5-stars. We really appreciate all 5-star reviews but especially understanding during this global pandemic.

May 19, 2020

just a joke .There is no sense of pride or just a joke . There is no sense of pride or professionalism there. I have owned cars for decades and never been to such an incompetent mismanaged pl More

by frdm633
Recommend Dealer
No
Employees Worked With
Pat Sharkey
May 27, 2020 -

All American Ford in Old Bridge responded

Thank you for your review. It is troubling because there's only generic information and only your user name is shown so we can't look you up in our system to see exactly what happened. It's more troubling to see something like this during a global pandemic. We ask that you please reveal yourself and discuss the issue further with our Customer Relations Manager, Kimberly Meigh, so we can learn exactly what happened and get to the bottom of the truth. She can be reached at: 732-242-0479 or kimberly@aafordnj.com.

May 18, 2020

Great work done in timely fashion! Highly recommend. Car taken In for tire inspection issue, noticed another recall and they fixed on the spot. Always a good experience here. More

by antfazzino
Recommend Dealer
Yes
Employees Worked With
Ryan Bender
May 19, 2020 -

All American Ford in Old Bridge responded

Thank you for the kind words and 5-stars!

May 18, 2020

Frank and Ali are the best. I’m comfortable and not apprehensive about anything. Everything is explained right, any questions I have are answered in a way I could understand. Always giving me the best More

by charliebjr1
Recommend Dealer
Yes
Employees Worked With
Frank Pedi, Ali Balal
May 19, 2020 -

All American Ford in Old Bridge responded

Thank you so much for the 5-stars!

May 17, 2020

Purchase was quick and painless. Had a tire issue after I brought it home (nail in tire, not their fault), and it was resolved promptly at no cost. More

by Erikwalz23
Recommend Dealer
Yes
Employees Worked With
Stephen Kaye, Greg Miele, Ryan Bender
May 19, 2020 -

All American Ford in Old Bridge responded

Thanks so much for the kind words!

May 17, 2020

Great customer service! They try everything in order for you to get approved so you can have you car with you. Definitely coming back here. More

by Florenciapelaez57
Recommend Dealer
Yes
Employees Worked With
Stephen Kaye
May 19, 2020 -

All American Ford in Old Bridge responded

Thanks for the 5-stars!

May 17, 2020

During these times of CV, the entire staff at All American made the whole car buying experience for me seem pretty comfortable and effortless. Ali was fantastic during the delivery process for which More

by alexambros61
Recommend Dealer
Yes
Employees Worked With
Ali Balal, Kimberly Meigh
May 19, 2020 -

All American Ford in Old Bridge responded

Thank you so much. We truly appreciate the 5-stars during these crazy times!

May 15, 2020

Andrew - Ford F150 I worked with Andrew during COVID-19 to purchase this vehicle. He was so professional and so helpful and made my experience very pleasant and not str More

by Lori.hamilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Ly, Mark Amato
May 19, 2020 -

All American Ford in Old Bridge responded

Thanks so much for the kind words. Means a little extra during these crazy times of doing business!

May 14, 2020

Work was done when promised. Karen was professional and courteous. My daughter had her car repaired here too. I will bring my car back when I need service. More

by JEL
Recommend Dealer
Yes
Employees Worked With
Karen Young
May 19, 2020 -

All American Ford in Old Bridge responded

Thanks for the 5-stars!

May 13, 2020

Good experience overall. Kim Meigh was very professional, responsive, and worked hard to make the sale. We very unexpectedly needed to reschedule our vehicle delivery appointment and the dealership was ver More

by SK
Recommend Dealer
Yes
Employees Worked With
Ali Balal, Kimberly Meigh
May 19, 2020 -

All American Ford in Old Bridge responded

Thank you for the review SK. As winners of the prestigious Ford President's Award and the #1 Ford Dealership in NJ, we always strive for 5-star reviews and 4-stars actually hurts our stellar score. These are tough times for everyone to be doing business during. Our staff wears masks as much as physically possible. And we do tutorial of the vehicle features based on strict social distancing rules. We'd be more than happy to continue those tutorials over the phone or via email. Rather than just leave 4-stars, we'd love if you contacted Kimberly to discuss further at 732-242-0479 or kimberly@aafordnj.com. Thank you.

May 19, 2020 -

SK responded

Thank you for your kind response We did not receive a tutorial, with the exception of the rear hatch automatic feature and were given instructions to log in to the Ford App. We were escorted to the vehicle and waited in it, with the keys, until our documents were completed. Relative to the mask use in the showroom, compliance was visibly weak. Thank you again for the offer to follow up with you. We will do so if we have any questions.

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