All American Ford in Paramus

My husband and I went to this dealership after finding a used Nissan Murano listed on autotrader.com. We called ahead of time to ask if the specific car was still available and we were told that it is. We m used Nissan Murano listed on autotrader.com. We called ahead of time to ask if the specific car was still available and we were told that it is. We made an appointment to come in and see the car a few hours later. When we arrived the specific Murano we wanted was not there, but they had another one they could show us. (More expensive, of course) We were assured that the car was in great shape and that all work had been done already. We agreed to take the car. The only visible defect we were aware of was that the driver's side sun visor needed to be replaced. That same evening my husband was driving the car and discovered that the horn didn't work on the car. We called right away and made an appointment to have it fixed the next morning as we were going away for the weekend. I was assured that as long as I brought it first thing I should be in and out in no time. Unfortunately, I was sitting in the office waiting for over 3 hours before they were done. I chalked it up as a one-time issue and went home. The next day we took the car on our trip. This was a perfect opportunity to break in the car as it was a 100+ mile drive. As we were driving the rear view mirror fell off the windshield. We were able to snap it back in place, and while it was still a little lose we figured we would have the dealership look at it when they get the new visor. Then when we arrived at our destination I noticed that there was smoke coming from the front of the car, by the engine. This worried us both tremendously, but we also knew that we couldn't do anything about it at the moment. When we continued to notice the smoke and a smell after we arrived home on that Sunday (3 days after we purchased the car) we decided to call and make a service appointment. I called the following day and we brought the car in on Monday evening so they could work on in first thing Tues morning. No one contacted us ALL DAY to let us know ANYTHING about the car. Finally my husband called around 4PM and after going between service agents was told that they have to order parts so we can come get the car for now. We waited and waited to hear back and would call without resolution. While we waited a myriad of new things kept going wrong with the car. The rearview fell off again, the service engine (oil change) menu continuously stays open, there is an error light on the RPM dial, and the electric adapter fell out of it's location. This makes us more and more concerned that we were lied to at the dealership and that we in fact were sold a lemon. All the while we were still waiting for "the part" that was ordered. We waited for THREE AND A HALF WEEKS before I called and made a stink about the location of the parts for the car. I was told that "it takes time" and I should understand that the had to get the parts and they have to wait for someone that can work on this type of car etc...Then they said that it would take a few days to fix and when I asked about a rental they originally told me that they couldn't offer us one. They eventually agreed to offer us a rental, and then made an appointment for us to drop off the car and ADDITONAL TEN DAYS after the conversation. So we are now over a MONTH after we first reported the problem and brought it in for resolution. We brought the car in on Monday Dec. 2nd to have all the work completed on the car. On Friday December 13th the service manager called to tell us that they took apart the engine (just then-after 10 days) and will need more time. That the car should be ready by Monday. When pressed he admitted that they had yet to do ANY work on the car up to that point! Today- December 16th they have now had the car for TWO WEEKS. No one called us to let us know any status. My husband called and was told that they found "another leak" and now need to order "another part" so that can take another day or so. I have never dealt with such complete lack of honesty or integrity in my life. There is no reason that they should have this car for this long. We have now had to make a payment on a car that we haven't even had use of during this time and have dealt with nothing but arrogant, inconsiderate people. In fact, when I put a negative review on their Facebook page they had the audacity to call me and ask me to remove it!! I told them that if they are embarrassed by the negative rating, then they shouldn't treat their customers so poorly. All I get is excuses from the service manager about why things aren't done. He loves to tell me that "I" need to understand. This experience has soured my image of Ford completely. I will NEVER buy a Ford and I will ensure to continue to let my colleagues , friends and family know about this experience. More

I went to ford because I had a scratch on my car. Because it is a lease I was concerned. I went in and spoke with Peter trotter and he in turn got Anthony Rubino to come look at my car. I was a walk in. They it is a lease I was concerned. I went in and spoke with Peter trotter and he in turn got Anthony Rubino to come look at my car. I was a walk in. They took the car back into service, buffed out the scratch and did not charge me. All the while being very pleasant. They educated me on lease "standards" and I was out in about 45 min. My salesman Curtis noticed I was there and asked if everything was all right with the car. I love this dealership. It's unlike any other car dealer. They are friendly and they treat you like a person. Nothing worse than feeling like a dollar sign. More

Love JJ! Got exactly what I wanted. He says courteous and professional! Treated us well and had great patience. Would recommend in a second! Excellent and professional! Treated us well and had great patience. Would recommend in a second! Excellent More

These guys are a class act. Always up front, honest and very respectful. They all go the extra mile to make sure the customer is satisfied and wants to come back again. No question went unanswered and an very respectful. They all go the extra mile to make sure the customer is satisfied and wants to come back again. No question went unanswered and any and all phone calls were returned in a timely fashion. I am a repeat customer and will continue to be, they are very loyal to their customers here. More

Took my Ford Fusion in for a recall on the fuel pump and the service advisor greeted me right away, did not leave me waiting while he passed me several times, as in other service centers, was very polite an the service advisor greeted me right away, did not leave me waiting while he passed me several times, as in other service centers, was very polite and courteous. He kept me informed of the progress made, I did not have to keep calling to find out when my car would be ready. I would definitely recommend this service center to friends and family. More

Took my ford truck to another service center and was told, after several attempts, they could not find the problem. My father inlaw told me about this service center so I went and the mechanic diagnosed told, after several attempts, they could not find the problem. My father inlaw told me about this service center so I went and the mechanic diagnosed the problem quick, I was very surprised. I guess all the real mechanics work here. More

I've dealt with JJ before and it's always been a pleasure. JJ got me what I wanted, got a good deal on my trade in and the vehicle is just a dream. This dealership I would highly recommend and JJ I pleasure. JJ got me what I wanted, got a good deal on my trade in and the vehicle is just a dream. This dealership I would highly recommend and JJ I would also highly recommend. I will be back in the future and would deal with JJ once again. More

This is the first time I have purchased a vehicle from All America Ford in Paramus. After going to several dealers looking at all suv’s from several manufacturers uncertain of what I really wanted and st All America Ford in Paramus. After going to several dealers looking at all suv’s from several manufacturers uncertain of what I really wanted and still just looking, I stopped in at All American Ford, this was the only dealership I visited that did not hassle me, pressure me or demand I speak with the manager. I met Al Monteforte, whom was extremely helpful in answering my questions, showing me the cars and never once asking me for my personal information, or demanding I speak to his manager, instead Al was helpful, pleasant and funny, such a pleasure to talk with, I almost forgot I was in a car dealership, rather lunch with an old friend. I left the dealership with a good feeling no stress and no pressure. Al’s winning personality brought me back to him to purchase my 2014 Ford Escape. Al made my purchase a lovely experience, he paid attention to every detail so I didn’t have to. From taking care of my old lease, setting me up with a body shop, handling everything effortlessly for me. He took care of everything, all I needed to do was show up meet with finance and off I went in my new car. Al, thank you so much for your honesty and hard work. I will recommend you to everyone I know. More

This is my second lease with JJ. He is always pleasant, knowledgeable & willing to explain all the car's features. He made the whole experience fun. knowledgeable & willing to explain all the car's features. He made the whole experience fun. More