All American Ford in Paramus

Very disappointing experience with Manager. I have been with Ford since 2007 n have had 5 leased vehicles and wanted to get into a new lease. My previous salesperson retired so I was contacted I have been with Ford since 2007 n have had 5 leased vehicles and wanted to get into a new lease. My previous salesperson retired so I was contacted by another salesman, but he was demeaning and not knowledgeable over the phone so I asked to speak to a manager and drove in traffic for almost an hour to meet with him and explained my situation financially due to the loss of my mother recently n told him what I could afford and I have been a loyal customer for 18 years with Ford, he then turn me over to Young salesman who was pleasant but also not very knowledgeable and came back to me over half hour later to tell me there was nothing they can do to help me and again I felt from the manager that he was trying to take advantage of my situation by offering me a higher monthly payment n a high down payment when I previously explained my situation and know the process from leading vehicles since 1993. He was not willing to bend or help me out. I have never experienced this in all my years of being with Ford or leasing for over two decades, as a woman men in this business try to take advantage of that n I am very knowledgeable on the car business. Unfortunately I will have to go to another dealership and it's very disappointing because I was happy with Paramus Ford with my last vehicle, but if you let a customer walk out the door and don't want their business that tells you a lot about the kind of people that work there and the dealership itself so therefore maybe the sales people and management need more training on how to work with the public and try to keep their customers. Would not recommend this dealership to friends or family, there are plenty of other dealerships that are willing to work with you and have your business. More

The service technician I dealt with was professional and courteous. However, the overall service approach felt more like a sales trap than genuine car care. I’ve owned several Ford Escapes over the year courteous. However, the overall service approach felt more like a sales trap than genuine car care. I’ve owned several Ford Escapes over the years. I buy them new and trade in every couple of years, largely because of their reputation for low maintenance. This was my first service experience at All American — and with only 33,000 miles on the vehicle, I was shocked to be quoted over $1,000 in recommended service. To add insult to injury, they charge an additional 3% if you pay by credit card. Honestly, it felt like I should have been handed a T-shirt that said “sucker” for agreeing to their recommendations. This kind of upselling seems more about funding the owner’s lifestyle than genuinely supporting customers. It left me seriously questioning how anyone could trust this dealership — not just for service, but for purchasing a vehicle as well. More

They were great pick up and diagnosed issue. Kept us informed through the process. Great service team. Kept us informed through the process. Great service team. More

Jeanette is very caring and accommodating. Makes sure.you low of progress of repairs and delivers as promised. Makes sure.you low of progress of repairs and delivers as promised. More

I love my Bronco Sport! The service was great. Brody looked out and was very helpful. Thanks you All American Ford in Paramus I’m very satisfied with my vehicle. The service was great. Brody looked out and was very helpful. Thanks you All American Ford in Paramus I’m very satisfied with my vehicle. More

Needed service of an axle - not only did they get me in right away they offered a ride to work. Then they finished my vehicle and returned it to me - fast - efficient service that was fairly priced. Grea right away they offered a ride to work. Then they finished my vehicle and returned it to me - fast - efficient service that was fairly priced. Great people do get work - thank you More

Ryan and the team did a great job helping us secure our car. The whole team was very responsive. When the original car I was calling about was already sold, they were able to locate almost the exact same c car. The whole team was very responsive. When the original car I was calling about was already sold, they were able to locate almost the exact same car but with another color. We couldn’t be more pleased with our experience! More

Inventory very low for service of vehicles 2x I had issues with parts not being there issues with parts not being there More

Found my problem with battery draining fixed problem did tune up and fuel injector so far car running smooth also Jeanette Vacaro my advisor was fantastic and kept me informed all the way she is a great ass tune up and fuel injector so far car running smooth also Jeanette Vacaro my advisor was fantastic and kept me informed all the way she is a great asset to all American ford More

All American Ford and Paramus is a great place to take care of all your car needs. The staff are very courteous, professional, and patient in making sure all questions are answered. care of all your car needs. The staff are very courteous, professional, and patient in making sure all questions are answered. More