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All American Ford of Hackensack
Hackensack, NJ
1,482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,482 Reviews of All American Ford of Hackensack
May 02, 2017
Overcharged for a Ford Edge Lease Definitely took advantage of me because I was a woman. Very dishonest sales practices. Don't trust them. Stay far away. Will never have my business ag Definitely took advantage of me because I was a woman. Very dishonest sales practices. Don't trust them. Stay far away. Will never have my business again More
by Kelly B
Employees Worked With
Eddie Watson
April 18, 2017
Great experience I went to All American Ford to trade in a used Taurus for a new one and had the pleasure of working with Vivian Zarate. She was able to get me the pr I went to All American Ford to trade in a used Taurus for a new one and had the pleasure of working with Vivian Zarate. She was able to get me the price I wanted for my trade in, as well as a great price on the new Taurus. I had a quick turn around need for the new car. Vivian and the whole team over at All American Ford was aware that my time was limited so they made sure the process was seamless and efficient. The car was thoroughly detailed when I picked it up, and even had a full tank of gas in it. Thanks for everything! More
by Brian R.
Employees Worked With
Vivian Zarate, Anthony Girrattano
April 12, 2017
Amazing These amazing men: Julian,Allen, and Ken have helped me with so much with my car. I can't thank them enough and I recommend them 100%. Thank you. Ms These amazing men: Julian,Allen, and Ken have helped me with so much with my car. I can't thank them enough and I recommend them 100%. Thank you. Ms.Masri More
by Imasri
Employees Worked With
Kenneth Whyte, Julian Santaigo
April 08, 2017
Very Satisfied I have already recommended your dealership to two of my neighbors and my brother-on-law. I wouldn't hesitate to back to All American Ford I have already recommended your dealership to two of my neighbors and my brother-on-law. I wouldn't hesitate to back to All American Ford More
by Murphy
Employees Worked With
Juan Fernandez, JP Digenaro
March 29, 2017
Never Fixed the Problem I have to draw a distinction between the product - a Ford F150 which is absolutely great - and the total failure of the dealership to resolve a proble I have to draw a distinction between the product - a Ford F150 which is absolutely great - and the total failure of the dealership to resolve a problem. The problem itself is easy to describe: the dealer installed bedliner and cover prevented the automatic tailgate from functioning causing it not to close properly or not to open remotely. I learned about the failure to close when the contents of the truck bed spilled out on the roadway while I was driving; fortunately nothing serious occurred. Each time I took the truck back I had to explain to a service advisor what the issue was and then the mechanics tried various Rube Goldberg techniques to attempt to fix the issue. Despite multiple visits the problem remains unresolved. In my last visits, I sought to escalate the issue to service managers. No help there. And in my last visit, I was linked to the service department head who promised to be back in touch with me with a solution. It is many weeks later and I have still to hear. One issue that a service advisor warned me about, was that I should not complain to Ford because the dealership will treat "complainers" as persona non grata. I am now about to buy a new Ford SUV because I am happy with all other aspects of the Ford product, but no way would I use this dealership again. More
by rezimet
Employees Worked With
worked with others too, Jose Organ
March 27, 2017
2015 ford ftx Sow the price on they web site for 47k so i called in to see the car after 2 days price was 50k have picture and everything from almost all the web si Sow the price on they web site for 47k so i called in to see the car after 2 days price was 50k have picture and everything from almost all the web sites on net so i told them i will be in to see the truck and after that i told them about the 47k price they never called me or tryed to work with me More
by Mike
Employees Worked With
Eddie Watson, Joshua Van Kell
March 21, 2017
painless new vehicle buying I was looking for a new truck online and emailed Vivian Zarate about 2 F 150's I liked. She responded very quickly thru email as I had requested . Af I was looking for a new truck online and emailed Vivian Zarate about 2 F 150's I liked. She responded very quickly thru email as I had requested . After a few emails I had my "out the door price quote". Two days later I was meeting her at the dealership where she turned me over to Larry Rubin, a very capable salesman' and later that day I drove home with my new truck! I was most impressed with Vivian understanding what I wanted. It was just as easy working with Larry Rubin he came in to put the deal together with an easygoing flair that had me comfortable even during trade in negotiation! More
by JohnBetty8
Employees Worked With
Larry Rubin, Vivian Zarate
December 10, 2016
transmission warranty work I HAD THE TRANS REBUILT UNDER WARRANTY UNDER FORD AT THIS DEALER. MY CONCERN IS THE SHIFTING FROM 1 TO 2 ND GEAR DEALER SAID ITS OK WILL SEE STILL AM I HAD THE TRANS REBUILT UNDER WARRANTY UNDER FORD AT THIS DEALER. MY CONCERN IS THE SHIFTING FROM 1 TO 2 ND GEAR DEALER SAID ITS OK WILL SEE STILL AM A BIT CONCERNED BUT THEY DID NOT CHARGE ME. CHECK WAS DONE UNDER WARRANTY THAT WAS A BIG RELIEF THANKFULLY. THANKS TO DILIGENT SERVICE WRITER AND MANAGER. WAS TOLD I NEEDED AN RADIATOR OVERFLOW TANK WHEN TRANS WAS REBUILT BUT IT TURNED OUT DID NOT NEED ONE. ONLY TROUBLE EVER HAD AT DEALER. OTHERWISE ITS BEEN A DESCENT DEALER. More
by FART1
Employees Worked With
Kenneth Whyte
December 01, 2016
It IS Possible To Have A Great Time At A Car Dealership! Is it possible to have a great time at a car dealership? it is! I had an amazing experience at All American Ford of Hackensack. Everyone I cont Is it possible to have a great time at a car dealership? it is! I had an amazing experience at All American Ford of Hackensack. Everyone I contacted was very nice and did exactly as they said! I know that doesn't sound like a lot, but when someone tells you they will call you back in 30 minutes, a lot of times they don.t But All American Ford will actually call you back within 30 minutes!!! Brian Eschrich (salesman) was super cool can extremely knowledgeable with the Fiesta ST I was purchasing. A total car guy through and through. He was able to answer all questions I had regarding the vehicle with clinical precision. Great guy. Also, I want to give a shout out to my girl Morgan, who helped facilitate the whole deal. Couldn't have done it without you, Morgan! And when I was in the finance room signing all the papers, I let the gentlemen know I was in a hurry because it happened to be my mom's birthday. He completely understood and I had all the papers signed in under 10 Minutes. But somehow didn't feel rushed. It was an AMAZING experience. All American Ford was the only dealership in the New York, New Jersey area that returned my phone calls as promised and delivered on the deal they gave me over the phone. An absolutely stress-free car buying experience that I have already recommended to my family and friends. I literally can't stop talking about All American Ford! This is THE BEST dealership I have ever worked with. THE BEST, regardless of the category of car. THE BEST. If you want great service, go on over and see Brian at All American Ford. It doesn't matter what dealership you've been to before. These guys will blow you away. More
by Frankie K
Employees Worked With
Brian Eschrich, Carlos Marin
November 24, 2016
Don't go here I guess they didn't think I would notice extra money on top of what we discussed .Shame on me for doing the math, Double check the numbers with these I guess they didn't think I would notice extra money on top of what we discussed .Shame on me for doing the math, Double check the numbers with these guys, More
by john thinks these guys stink
Employees Worked With
I do not remember.
