All American Ford of Hackensack

We've leased from AAF for a little over 15 years and always The customer service from the staff is always welcoming, warm and friendly. A great bunch of people. Outstanding workmanship and high quality vehicl The customer service from the staff is always welcoming, warm and friendly. A great bunch of people. Outstanding workmanship and high quality vehicles. The work department is great also. More

Service For my Ford Explorer Drove in with out an appointment, for my usual oil change and a wiper blade change, I also had an issue with the back seat not connecting to the base. Drove in with out an appointment, for my usual oil change and a wiper blade change, I also had an issue with the back seat not connecting to the base. I showed Amparo Klawans, a Service Advisor and she said I will look at it when I check your mileage. She ask me to come and show her, she sowed me and explained that you need to pull the Strap Hard, as sometimes these stick. Wow she fixed it and now I feel safe with my daughter strapped in the car seat, over this seat. She is an Excellent Service Advisor, very helpful and the time on my service was very quick. More

Amazing, Amazing,Amazing Rudy is an Amazing,Helpful,Patient and Down to Earth person. After owning the same SUV for 10 years and having to purchase another due to an accident Rudy is an Amazing,Helpful,Patient and Down to Earth person. After owning the same SUV for 10 years and having to purchase another due to an accident, Rudy exceeded our expectations and helped guide us. Rudy and his team are the BOMB!! Liz Ciliento More

Satisfied Jeep Owner The service I received at Ford's Quick Center in Hackensack was 10x better than that of Jeep. I was well taken care of by Ken and his team. My father The service I received at Ford's Quick Center in Hackensack was 10x better than that of Jeep. I was well taken care of by Ken and his team. My father purchased a Raptor recently from All American Ford and recommended the service center to me after I had a bad experience at Jeep service center. I am very satisfied with the results and I will be bringing my car back for future services. Ken did a fantastic job at keeping me updated on the status and the price was reasonable. Very friendly service. More

Hands down, the best car buying experience I have ever had At every point throughout the process, Rudy was fabulous. He answered every question we had with a clear and quality answer. He got us a great price At every point throughout the process, Rudy was fabulous. He answered every question we had with a clear and quality answer. He got us a great price for our trade-in - and helped us get a REALLY GREAT price for our new Explorer as well. We went in to today ready to do battle, but quite frankly, outside of the long day that is almost always associated with car buying (it was Black Friday after all and the dealership was hoppin'), it was very pleasant. We told jokes, we laughed - an all around great experience. Thank you, Rudy! I hope to do business again with you in the future. More

Quick Lane: Nail in Tire Excellent service and experience for a customer who is expecting the worst! Kenneth Whyte and Danny Figaro were professional and most helpful! I was Excellent service and experience for a customer who is expecting the worst! Kenneth Whyte and Danny Figaro were professional and most helpful! I was out in an hour!! Great job! More

not your typical dealership experience I am a very difficult customer when it comes to buying cars. I am in the service business and value other good companies which provide good service. I am a very difficult customer when it comes to buying cars. I am in the service business and value other good companies which provide good service. I walked into the dealership expecting to do battle, but then I met Rudy. Rudy was the first salesperson I worked with who was truly an advocate for me to help me get the best price through the most efficient process. He was very organized and all my calls were answered about 75% of the time, and if he was busy with another customer, all voicemails were returned within 30 minutes (I was expecting to have to call and call). He took care of everything for me, from the plates to the insurance. He also offered two sessions on how to use the Sync system, pair my phone and a general end user training session on the system. It was a totally different experience than I had prior, this was my third Ford vehicle in a row and I left the dealership angry after the last one (I came back because it is a great dealership the salesperson I worked with last time isn't there anymore) and this time I left feeling I got a great car at a good price and was treated very fairly. I get that the dealership needs to make money, but I felt that my overall experience was more important to Rudy than the profit they were going to make off of my transaction. More

Quick Lane - Ken and Shea were great!!! Stopped in at 4:30 on a Friday and they got me right in. Replaced a tire - checked on my tire/wheel coverage and did the oil change, etc. quickly and Stopped in at 4:30 on a Friday and they got me right in. Replaced a tire - checked on my tire/wheel coverage and did the oil change, etc. quickly and efficiently and with great good humor. Great service and much cheaper than the local oil change place I've been going to. More

mirror signal lens replacement Was in and out within an hour. Great job. Like nothing ever happened.very pleasant experience Ken offered his assistance navigating the scheduling of Was in and out within an hour. Great job. Like nothing ever happened.very pleasant experience Ken offered his assistance navigating the scheduling of future service visits. Thanks Ken and shea. More