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All American Ford of Hackensack
Hackensack, NJ
1,478 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,478 Reviews of All American Ford of Hackensack
February 18, 2023
The service rep, Doug, was courteous and knowledgeable. - a pleasure to work with. My servicing appointment went very smoothly and was done within a very reasonable time. The checkout process was, once - a pleasure to work with. My servicing appointment went very smoothly and was done within a very reasonable time. The checkout process was, once again, efficiently and professionally completed. This servicing department continues to be a pleasure to deal with. I look forward to coming in again for my next servicing. More
by Repeat Customer
Employees Worked With
Douglas Bertrand, Excellent
January 22, 2023
The service people were organized and offer excellent service. They arranged a loaner for me and I was received at the dealership as promise. They also notify me when there were changes in the hours of service. They arranged a loaner for me and I was received at the dealership as promise. They also notify me when there were changes in the hours of operation. More
by lewismac1975
Employees Worked With
Hubert Daley
February 20, 2022
STAY AWAY--STAY FAR FAR AWAY! !! I attempted to end my 2019 Edge SEL AWD lease a few months early. I went back to All American as I have leased with them twice before. My sales !! I attempted to end my 2019 Edge SEL AWD lease a few months early. I went back to All American as I have leased with them twice before. My salesman was Eddie Watson. Nice guy and very laid back. Well we made a deal, they inspected my early turn in, and even gave me credit from the old lease toward the new one. (Or so I thought). I gave them a $500 deposit and made arrangements to pick up two days later. I arrived to pick the new vehicle as promised. Well, they inspected my early turn in again and decided I needed new tires and had two small scratches on the vehicle. So now, the previously negotiated payment would have to be increased by $50/month. This is after the we negotiated and deposited on a set price. Eddie said he tried but they wouldn't budge. TOTAL BS!!! It appeared that he really couldn't have cared less. A total bait and switch deal. I basically told them to cancel the deal and expressed my total dissatisfaction in their business ethics. This is the way you treat a loyal sales and service customer?? I left the dealership and proceeded to a more local dealer near my home. Walked in, made the deal and even got the color I wanted. Even better than that, they inspected my vehicle and gave me a $2500 credit towards the new lease , added in the Ford rebates and even offered a payment $40 LOWER than the original deal at All American. It is quite evident that All American looks to RIP-OFF their customers. I WILL NEVER go back and will spread this message far and wide as well. More
by milor611
Employees Worked With
Eddie Watson, Kacie Arochas
